How Do You Get Feedback from Your Customers?

This topic has 1 reply, 2 voices, and was last updated 9 months, 2 weeks ago by Sharmin Saylor.

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June 12, 2019 at 6:20 pm #239762
Jessica
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There are a lot of different ways to get feedback from your customers:
- Sales calls
- Support tickets
- NPS quick-surveys
- Online chat
- 1:1 Interviews
- User tests
- Surveys
- Focus groups
- Third-party review websites
- Online stalking
Which methods does your OpEx team use on a regular (yearly) basis?
And what’s your #1 favorite?
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June 13, 2019 at 9:02 am #239773

Sharmin Saylor
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We use NPS surveys after a service has been delivered.
We use focus groups when we are developing services.
We use support tickets for analyzing where our improvement efforts need to be focused.
The sales team has their own processes, if you can call them that. haha just joking sales staff! ;)
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