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How Do You Get Feedback from Your Customers?

Six Sigma – iSixSigma Forums General Forums Tools & Templates How Do You Get Feedback from Your Customers?

This topic contains 1 reply, has 2 voices, and was last updated by  Sharmin Saylor 1 week ago.

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  • Author
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  • #239762

    Jessica
    Participant

    There are a lot of different ways to get feedback from your customers:

    • Sales calls
    • Support tickets
    • NPS quick-surveys
    • Online chat
    • 1:1 Interviews
    • User tests
    • Surveys
    • Focus groups
    • Third-party review websites
    • Online stalking

    Which methods does your OpEx team use on a regular (yearly) basis?

    And what’s your #1 favorite?

    0
    #239773

    Sharmin Saylor
    Participant

    We use NPS surveys after a service has been delivered.

    We use focus groups when we are developing services.

    We use support tickets for analyzing where our improvement efforts need to be focused.

    The sales team has their own processes, if you can call them that. haha just joking sales staff! ;)

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