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How to Do Call Volume Forecasting for Service Desks

Six Sigma – iSixSigma Forums Operations Call Centers How to Do Call Volume Forecasting for Service Desks

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  • #54707

    Ivan
    Participant

    so guys i tried to replicate the steps on doing this, i pretty much have it all down but im stuck at table 5 which is already the forecast portion. it seems i have everything in place but judging by the chart in figure 2, it shows the the smoothing index goes up to December when you chart it. Now i maybe missing a step of some sort but that maybe be preventing me from moving on and finishing table 5. im not sure how the ‘PROJECTED CYCLIC INDEX’ was obtained. could it be because i missed a step or a wrong calculation? heres my file and hopefully yall can help.

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    #196780

    Katie Barry
    Member

    PLEASE NOTE: Ivan is referring to Table 5 in this article: https://www.isixsigma.com/operations/call-centers/how-do-call-volume-forecasting-service-desks/ (and has posted this question on the article itself, too)

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    #198184

    Mark Griffin
    Guest

    I am looking for the original article but it seems to have been taken down (the link is broken). Does anybody know if it was moved or if there is another place to find it?

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    #198188

    Katie Barry
    Member

    @Mark — Unfortunately, it was brought to our attention that a significant portion of the article was plagiarized. We therefore removed it from our website.

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Viewing 4 posts - 1 through 4 (of 4 total)

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