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How to start mapping the mess?

Six Sigma – iSixSigma Forums General Forums Implementation How to start mapping the mess?

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  • #254773

    Mike Hoffmeister
    Participant

    Hello everybody,

    I am the team leader of the problem solver from outbound. Our biggest problem is the fact that there are too many and too few units at the same time

    the picker is picked. Thus, the outbound not only produces oversized goods that have to be stored again, but also up to 500 units a day that are fetched and must be booked.

    We look after a customer at the location. Departments: Inbound, Outbound (Pick, Pack & Load), Admins (coordination of incoming and outgoing goods) and

    Stock management (permanent inventory, evaluation of adjustments, inventory checks, quality checks according to customer requirements)

    During the working day (2 shifts) there are fixed departure times, so-called CPTs , until then all units have to be packed and loaded.

    The determination of the volume of the week is determined in the previous week.

    Our customer is a well-known online retailer that operates worldwide.

    How can I get reliable data?

    Is there a database or process descriptions in this direction?

    Greetings Mike

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    #254774

    Strayer
    Participant

    If the current process really is a mess, I recommend a spaghetti map. Just draw the connections between steps. If it looks like a plate of spaghetti you know you have work to do to straighten it out. But it sounds like you’re really asking about something else. If your biggest problem is really in-process inventory (too many or too few items from one step to the next) I’d go to theory of constraints. ToC assumes that you have an accurate map of the process. If you don’t have one, I’d recommend spaghetti, do what you can to straighten it out, then value stream map, do what you can to eliminate non-value-added steps, then ToC.

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