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How to use Balanced Score Card concept in Six Sigma Approach

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Viewing 21 posts - 1 through 21 (of 21 total)
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  • #28682

    Ratan Kesh
    Participant

    Dear Friends,
    Can any one of learned friends guide me as to how i can use the Balanced Score Card concept in Six Sigma Approach. Could you please provide me any case study or give me Reference of any good Book as well as any relevant website for this purpose.
    thanks
    u may post me mail at : [email protected]
    Ratan Kesh

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    #71750

    Shree Phadnis
    Member

    Dear Ratan,
    I can help you out, but not possible to explain on mail.I have done a deployment planning of Six Sigma for a Fortune 500 company who has an extension arm in India, Integrating, MBNQA, Balanced score card and Six Sigma.
    You cannot implement Six Sigma without such strong deployment Planning
    Shree Phadnis

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    #71780

    Tomd
    Member

    When I was at GE as an MBB, I always tried to ensure that the collection of projects that were under my control followed a balanced scorecard approach. I wanted to ensure that I didn’t have too many projects in a certain area of the scorecard.
    Hope it helps.
    Tom

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    #71799

    Pace
    Participant

    Tom,
    Can you further explain a balanced scorecard approach and how you used this as a project portfolio management too?
    Tx
     

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    #71882

    Ratan
    Participant

    Dear Phadnis Boss,
    I think i would seek ur help in this matter in greater detail. I am planning for something but meanwhile can u just give me some reference ? say some books or website and any journal?
    as such i am quite familiar with the leading business excellence models and i have practically worked on many of those e.g, MBNQA, EFQM, DEMING. I have also facilitated one company on Deming Journey, one on the EFQM Model and now facilitating one company for a model which is exact replica of MBNQA. I hope if u tell me how exactly u intend to proceed i would get a feel and that would hel my understading better. anyway i will contact u on personal basis soon.
    regards
    Ratan

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    #72092

    John Griswold
    Participant

    The Balance Scorecard is established via the company strategy in four  categories: Customer, Financial, Operational, Continual Improvement. These create the basis for direction, goal/objective setting which then serves as the linkage to organizational branches to establish their contributions. This then requires direct action, partrnerships and the enablers to achieve them. Six Sigma is a direction (culture must become more exact) as well as an enabler/technique (hear is a process to follow). Therefore the strategy of a financial goal of % better profit is established through a more precise organization and is achieved by the Six Sigma process. The integration is created through rigorus business planning to clearly show the linkage throughout the organization so when manager’s are asked “Why are we doing this?” they why is very apparant. I’ve have never seen this implemented to its achieve it true potential. This is not a problem with the tool but the planning. Many programs would become culture if this was executed properly. Another note is the measure that come out of that thinking fit with strategy, taking the company in the “right” direction and Six Sigma improvements must be measured to show how they contribute to those carefully defined outcomes at the unit and company levels.
    Hope this helps
    John 

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    #72093

    John M. Griswold
    Participant

    Article to Help: Sorry I’m traveling and thought I had it with me but Harvard Business Review has a three part article written by Robert Kaplan on “The Balanced Scorecard”. If you haven’t read it have at it….it been a few years ago…early – mid 90’s.
    John

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    #72100

    MN
    Participant

    As you are expert in such international awards,please explain to me briefly the linkage between the balanced score card (concept) and such excellent award(in the evaluation and implementation process),as we are planning to start such award campaign(auditing & scoring procedure),thanks in-advance,best regards.   MN

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    #72105

    Erik L
    Participant

    Here’s a good way to view the union of 6Sigma with a top-level view of the business.  I have a one-slide powerpoint that does a good job in supporting an ‘elevator speech’ of this process if you’re interested.  A MBNQA assessment takes a look at the business and indentifies areas for opportunity and improvement.  Annual Operating Planning (AOP) sets the overall strategies of the business which create the macro Ys.  What the individual businesses create for their scorecards reflect and support the attainment of these strategic goals.  This supports the balanced scorecard approach and ensuring that what is important for the business is trickled down to the projects that are used (DMAIC, DMADV, LEAN) to close the gaps and achieve the strategic objectives.  Therefore, everyone is moving forward synergistically-hence a balanced scorecard. 
    Regards,
    Erik
    Download: MBNQA and Six Sigma
    Viewing Tip: Usually, you can click on a link to view the document — it may open within your browser using the application (in this case Microsoft PowerPoint). If you are having difficulty, try right clicking the link and selecting “Save Target As…” or “Save As…” to save it to your computer harddrive.Virus Note: All files are scanned prior to uploading to iSixSigma. No prevention program is entirely safe. FOR YOUR OWN SAFETY, PLEASE:1) Re-scan downloaded files using your personal virus checker before using it.2) NEVER, EVER run compiled files (.exe’s, .ocx’s, .dll’s etc.).If you don’t have a virus scanner, you can get one at many places on the net including McAfee.com.

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    #80781

    Lucas Del Moral
    Participant

    Aprendiendo sobre el seis sigma.
    Muy Interesante,
    Saludos,
    Maryangel

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    #94189

    Rajib Das
    Participant

    I want a format for six sigma score card(Call center)

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    #94841

    howe
    Participant

    Hi,
    can you give me a set of BSC with forms you have ever used?
    thanks,
    Mike
     
     

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    #94852

    Michael Ervick
    Participant

    The Balanced Scorecard — as written by Robert S. Kaplan and David P. Norton — was not a set of rules or forms.  It was a set of principles and structural relationships that identified the cause and effect of how employee satisfaction impacted product quality, which impacted customer satisfaction, which impacted financial performance.  
    While Kaplan and Norton are clear that there is a relationship, they are just as clear that different companies have different problems to track and solve.  One size does not fit all.  Thus each scorecard is intended to be unique and evolving.  For example, if you measure employee satisfaction by measuring employee turn-over, can you follow improvements in January through the chain of metrics to improvement in product quality data in February and on to customer satisfaction data in March and financial data in April.
    If employee turn-over is not an effective measure in your company, or it only measured a portion of employee satisfaction, a new metric would be added to improve the accuracy of indications.
    Cause and effect relationships between the metrics in each module should be well thought out.
    Used books run about $15.00 — make the investment and you will thank your self later.  http://www.amazon.com/exec/obidos/ASIN/0875846513/qid=1075467896/sr=2-2/ref=sr_2_2/104-0040903-0629500
    Michael

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    #97018

    Sunil M Massey
    Member

    We are a start up operation in BPO , planning to deploy Six Sigma Strategy for Process Improvement , We also plan to deploy Balanced Score Card as a strategic measurement tool , I would appriciate if someone who has done this in BPO industry can guide or send info /formats etc .
    Thanks

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    #98556

    srmandrew
    Member

    Did anyone respond to your request?  We have a couple of clients using 6 Sigma, and would like to present an ROI model using BSC.  Any examples of where anyone has developed a score off each quadrants measures would be helpful.
    Regards.

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    #107522

    AMANDEEP SINGH
    Participant

    Respected Sir……..I am a lecturer in commerce at Punjabi University Patiala in Punjab ,India.Sir ,i have done M.Com,M.Phil….and now working for Ph.D work…….i m doing my work on STATE FINANCIAL CORPORATION(PUNJAB)…….as it is running in losses….i came across your article “balance score card concept”…and i want this as a title of my work…..so sir please guide me more about this topick and how it can be useful in my research work….i shall be very grate ful to you…waiting for your reply…..AMAN DEEP SINGH
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

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    #107543

    kowalewski
    Participant
    #125709

    Kesh
    Participant

    I amresearching on this but an authoritative book is The Balanced Score card by Norton and Koplan
    Thanks
    Bernard
    Uganda

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    #134101

    hadi
    Participant

     How to Use Balanced Score Card Concept in Six Sigm?

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    #134102

    Paul G
    Participant

    Here is a link on isixsigma:
    https://www.isixsigma.com/books/default.asp?field-keywords=Six+Sigma+Business+Scorecard
    check this out.
    Interestingly, many people talk about Balanced Scorecard, but no one says it has done something for them.

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    #134111

    AB
    Participant

    Paul
    I know many people (including several of my clients) who have successfully applied the concepts of balanced score cards. Whether it does something for them or not is a matter of perception. Balanced score card is just a tool that helps organize organizational priorities and communicate it to the organization.
    One of my previous employers transitioned from not having balanced score cards into having balanced score cards. In the first two years it did not change anything we did on a day to day basis. It did not even change the organization’s selection of projects or its strategy. The only change was that you could now see a balanced score card in individual and deparmental goals and the same goals we had before were now aligned with a set of organizational priorities. Now we all had a better sense of how we added value to the company.
    After the first 2 years, the senior management started to use it as a basis for future strategic planning and developing capabilities that would provide a sustained strategic advantage.

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