Human factors in six sigma project
January 22, 2004 at 8:43 am #34350
Hi, I whish to know which is the best way to take count of people (human factor) in a six sigma process/project within a manufacturing process where human contribute is very high (let me say “industrial artisan”). Which is the best way to analize it as “variable” ?
Could someone help ? Thanks.
GC0January 22, 2004 at 3:47 pm #94494
The human factors are still a variable input. I would view control of human factors as being robust work instructions (procedures, control charts etc) and effective training. If oyu want a uniform output then it is necessary to make your process as insensitive as possible to operator. MSA analyses could be employed to study and place a value on the sensitivity to operator influence.
I’m sure that more transactinal projects must have an established way of quantifying how accurately different operators enter data onto forms etc.
In all cases specify your output first then work on what causes the variation. If your output is a ‘creative’ one maybe you want some variation.
0January 22, 2004 at 6:32 pm #94509
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Hi GC, I’m developing a 6Sigma Project considering the human factor for error prevention in a pharmaceutical company. I developed a tool using the TapRoot as reference. There is a site regarding this tool. Look for TapRoot in the Search in the internet.0January 23, 2004 at 12:30 pm #94554
Gents thanks for answers.They are in right direction of my findings.
I’ll try to get the sw tool in the way to find right “numeric” translation of human performance and their influence on final results (FMEA, Cause/Effect, DOE, etc.. already applied).
I hope it help me more.
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