IATF-16949 Work Instructions at Point of Use

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This topic contains 3 replies, has 2 voices, and was last updated by  Elena 11 months, 2 weeks ago.

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    Can anyone tell me what the new IATF-16949 standard says about making sure workers have a copy of their work instructions AT THE POINT OF USE?

    Some people believe that having “access” to a computer, that can display a document, is enough. (In this case, the work area is over 2,000 square feet with access to one computer terminal.) Some people believe that posting a physical documents where employees can see it, risks an audit finding for poor document control.

    I completely disagree.

    I want checking work instructions, and doing job observations, to be so easy that even a manager can do it. :-) In my opinion, document control should be handled so that operators have access to what they need FIRST, and we have good document control SECOND. Document control needs to serve the operators and the customers. Not the other way around. I believe we can find a way to do both.

    Suggestions? Comments? IATF standard clauses or guidance?


    Albert Sandoval

    Hello @ahiru-san

    I work in the medical device industry, but we have similar standards for audits. As we have many segregated work areas, we can’t afford to have a PC station for each operator. Instead we issue controlled SOP’s. These are SOP’s that are stamped by QA and numbered. Each copy is tracked in a database so we know the exact qty on the floor and their locations. Then, whenever we have a new revision, it is quick and simple to replace the documents.

    As a slightly less stringent practice, if we print any non-controlled SOP, we mark it with “FOR REFERENCE ONLY” and make sure not to use these on the floor. This at least covers our butts in the case of an audit.

    Hope this helps.



    Thank you, Albert. We also have that practice, but the Document Control Coordinator and other senior managers seems to be uncomfortable trusting this process to work as intended. You would think if it works for medical devices, it would work in automotive. (Shrugg.)



    I handle a Document Control and we still prepare hard copies of Work Instruction and distributed to our shop floor same with Albert. It should work in automotive.

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