Improving the Culture

Six Sigma – iSixSigma Forums Industries Software/IT Improving the Culture

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    Don Hutchcraft

    I am attempting to change the cultural mindset that LSS is a “management” function only. The biggest problem I am running into is that my performance by job type is already above average. For example, the min time for a job is 15 min (.25) and the max is 4 hours. Looking at my stats for the first quarter of 2015, I am averaging a 1.8 for clearing jobs. The mean is 2.2. I have no access to other technicians numbers, so I cannot run a comparison to see where processes may be failing. And due to the evaluation, I can only attempt to improve my performance, which wil not show that there are process variations, will it?

    Also, none of the other techs want to take this route to improvement (which is crazy since the training and certification is free!). This makes it truly difficult to get the management to include those of us that walk the processes daily involved in improving the processes.


    Amit Kumar Ojha

    Change in the culture is a slow process which required change in the way employees perceive their own work and its significance in achieving organizational goal.

    In order to initiate the cultural change, one needs to clearly state the objective and expected benefits of the change to the top management and post getting the buy-in from them, it must be conveyed to all the employees. Various Change Acceleration Process tools such as ARMI, GRPI etc. can be employed to effectively track the change initiative.
    The important part is to enable everyone in the organization to relate to the change and see it as a necessary transition to achieve the organizational goal. The resistance to change must be overcome through effective influence strategy.

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