Internal training of Black Belts
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Stevo.
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October 24, 2006 at 1:01 pm #44999
I would like to hear people’s thoughts on training new Black Belts internally. We, as Black Belts, regularly do green belt, awareness and management by metrics sessions, and there is now interest by the senior management to have business unit leaders go through BB training like GE did during the Welch years – initially, GE brought in consultants
To do it right, means a course more intense than anything we’ve done before with rigorous testing. Not all the people will succeed
Has anyone done this in their company?0October 24, 2006 at 1:22 pm #145584
Ken FeldmanParticipant@DarthInclude @Darth in your post and this person will
be notified via email.Training BBs internally is fine. BBs training BBs might be a problem. Training senior management as BBs can be a joke as evidenced by the so called claims of senior leaders trained as BBs in some un-named large banking institution based in Charlotte, NC that’s not Wachovia. Certainly a portion of the BB SS skill set should be used by senior leaders of an organization to manage better. Whether it is worth the effort to go all the way to BB certification is a tough one to answer. It is doubtful that a senior exec will actually be doing much of the technical work him/herself. But, they should definitely know what the tools are, how they work and what they tell you about what is going on. That’s more in line with “data driven decision making for senior leadership” rather than true BB work.
0October 24, 2006 at 2:55 pm #145598
Jered HornParticipant@HornJMInclude @HornJM in your post and this person will
be notified via email.Theoretically…
It can also be effective to have Six Sigma Blackbelt experience as a job requirement for new/open upper management positions within an organization.
Much different than simply training existing upper management who have virtually no hope of ever using the new skillset.0October 24, 2006 at 3:15 pm #145603Thanks Darth
Hopefully, BB training will get the BU managers more engaged. I have found that the largest roadblock I face is support for execution of projects. A Belt can get thru DMA in good time and face an uphill battle to cut through the complacency.
Or, it might give the “blockers” more tools to shelve a project.
Anyone from GE, Motorola, AlliedSignal or other large companies have experience with training and certifying the leadership team as Black Belts?0October 24, 2006 at 3:20 pm #145604Only problem I have found is if the MBB trainer isn’t very high in the organization. It’s hard to fail a CEO if s/he doesn’t pass the certification. Actually, it’s not hard, but it’s a bit awkward to fail your boss. Hopefully they will all pass.
0October 24, 2006 at 3:49 pm #145606
hnhawkinsParticipant@hnhawkinsInclude @hnhawkins in your post and this person will
be notified via email.I am a Black Belt graduate of an in house training initiative. Since then I have been recertified through an outside organization at a different employer. I am a big supporter of in house training if it is done correctly. The company must be large enough to support an initiative. For example, I was a member of the 15th wave of training. We has 17 starting out but only 12 completed the program. We had an individual employeed as a full time trainer with our VP of Quality occasionally training as well. What I really really liked about our in-house customized training was that the application of the tools used examples of real life challenges the company faced. In my opinion this made it much easier to visualize the application of statistics.
0October 24, 2006 at 8:12 pm #145635
Mike CarnellParticipant@Mike-CarnellInclude @Mike-Carnell in your post and this person will
be notified via email.Outlier,
Internal training of BB’s (by MBB’s) is critical to ownership being internalized. There are plenty of consulting companies that will train your organization until you get carpal tunnel from writing checks. A consulting firm that is focused on leaving you with a stand alone program will transition to company resources training company resources. There will be a definate difference in the impact of the training. Regardless of how good the instructor and how good the material a consultant will always be an outsider with less credibility than someone from inside the organization.
Certification of your top level management without pulling them out of their job and have them be full time BB’s is p_ssing in the wind. The classroom experience is superficial at best (reference Bloom’s Taxonomy). The minimum level for a BB needs to be Application and that comes from projects.
That does not mean you should not train them. If you can track down an old GE MBB named Paul Trotochaud who was with GE Power Gen, Greenville, South Carolina (I think he is at Pratt & Whitney now – BTDT may know for sure) he may give you a run down on what he did for the plant staff there. It was very effective. I believe he condensed each week to an 8 hour class (obviously not to the level of BB training) so they would understand at more than a YB level what was going on. It did wonders for the deployment at Greenville without creating some special underqualified subculture arbitrarily based on their title.
Just my opinion.
Good luck0October 24, 2006 at 8:32 pm #145637Senior Leaders should understand Six Sigma concepts but teaching them how to use all the tools is a waste of everyone’s time, unless they are going to lead a project as a Black Belt.
Senior Leaders have a role to play as Project Sponsors or Champions and they should understand the process that the BBs go through, conceptually, so they can help with blocking and tackling, but teaching them how to use the tools doesn’t help them be better Sponsors or Champions.
A different approach might be to teach the concepts and principles as well as what sort of questions to be asking of their BB throughout the project so that they can be more engaged and supportive in their role as a leader.0October 24, 2006 at 8:38 pm #145639Dont know what side of the issue this supports.
Im an internally trained BB. I came from the mid management level and found the business knowledge and leadership skills that I gained there helped a lot as a BB. My mathematical and statistical knowledge is not strong, but that can be attributed to I dont have a passion for it.
In my opinion, a nice mixture is optimal.
Stevo
Ps. The training I received here at Bank of America was good, however I was in one of the first waves and it was geared more to manufacturing. I hear its gotten a lot better and more relevant.0October 24, 2006 at 8:56 pm #145640Excellent input.
I’m hearing:
A well put together training course is worth the effortInternal training for BB’s by MBB’s (not other BB’s).
Internal training for the leadership team, but, not to the point of certification; – Heavy emphasis on the tools is wasted.0October 24, 2006 at 9:24 pm #145641AlliedSignal/Honeywell did not do this during my time there…
Like most Companies, they held “Leadership Awareness workshops”.0October 24, 2006 at 9:44 pm #145642Thanks hbgb b^2 –
0October 24, 2006 at 10:52 pm #145646
Nope didn’t read that.Participant@Nope---didn't-read-that.Include @Nope---didn't-read-that. in your post and this person will
be notified via email.I was tracking with you until I read: Heavy emphasis on the tools is wasted. I did not read that in Stevo’s note. I read that the tools trained in should be appropriate for the business at hand AND tools training intensity should be appropriate for the practice level of the participant, e.g., heavily intensive for MBB’s, somewhat less intensive for BB’s, significantly less so for GB’s and Champions, and a light brush for Leaders – those non-practicing leaders ensconced in their senior functional roles. That’s what I read, and Stevo being my hero, I tend to not only agree with him but to occasionally read my own thoughts into his postings because, as I said, I do agree with him.
0October 24, 2006 at 11:10 pm #145650“Nope – didn’t read that”
We’re on the same page.
I was summing up all the comments, including Stevo. Heavy emphasis on the tools for the leadership is probably a waste. They will not use them. They just need an understanding.0October 24, 2006 at 11:37 pm #145651Gotcha. Same page. Sounds good.
Don’t let that Deming tutored Dr. Darth character on our page though.
Just us Juran guys OK? – you, me and Stevo (maybe Phil and Mike C. and the 4-Stans if they behave), but let’s try to keep it just the three of us. OK?
0October 25, 2006 at 12:28 am #145654
Ken FeldmanParticipant@DarthInclude @Darth in your post and this person will
be notified via email.Nope, what makes you think I want to be on this page???? Note Nope that I was the first to respond to Outlier and all subsequent posts are mere restatements of what I said in my succinct yet insightful manner. Anyway I am real busy helping that guy with the hypothesis testing question. Let’s now refer to you as “Nope a Dope”. It will go well with the thread started between me, Darth Brooks and Eric No Maas. You and Devo Stevo can have this thread to yourselves.
0October 25, 2006 at 1:02 pm #145661
Nope A DopeParticipant@Nope-A-DopeInclude @Nope-A-Dope in your post and this person will
be notified via email.Hmmm me, Stevo and OutLiar derailing this thread while you, Darth Brooks and Eric No Maas derail the other?? Sort of a divide and conquistador approach?? Yeah, OK, I do like that ransack and burn the Aztec temple and run away before they catch me and eat my heart approach to technical forum interaction of yours.
Sure, Ill be Nope A Dope and you can be Dr. Darf (Darf being a really cool with-it sounding slang type you-da-man version of Darth, as described so eloquently in urbandictionary.com).
As in: Yo!! You da man Dr. Darf. Rock on with your Robert Butler hypothesis statement restatements0October 25, 2006 at 1:09 pm #145662
Darth aka Dr. DarfParticipant@Darth-aka-Dr.-DarfInclude @Darth-aka-Dr.-Darf in your post and this person will
be notified via email.Nope a Dope,
I graciously accept the name change suggestion and officially announce that I will now post under the name of either Darth, Dr. Darf or Darth Brooks. Any and all of those three will be mine and mine only and any imitators or name stealers will be prosecuted to the fullest extent allowable by the Forum Police.0October 25, 2006 at 1:17 pm #145663
Darth BrooksParticipant@Darth-BrooksInclude @Darth-Brooks in your post and this person will
be notified via email.Check this out. I am prepping for my concert debut.
http://www.dailyprobe.com/arcs/050702/darthbrooks.jpg0October 25, 2006 at 1:54 pm #145670
Marlon BrandoParticipant@Marlon-BrandoInclude @Marlon-Brando in your post and this person will
be notified via email.I just wonder how to become BB without good statistical knowledge (no passion for it?).I don’t believe then that you are a “real” BB ,may be GB is fair enough for you (even if your company has given you a certain training).Just my opinion.
0October 25, 2006 at 2:36 pm #145681
Nope A DopeParticipant@Nope-A-DopeInclude @Nope-A-Dope in your post and this person will
be notified via email.Well . you might want to first get on urbandictionary.com and checkout their definition of darf before you graciously accept anything, unless of course, it typifies and directly relates to your endemic and gracious SoBe acceptance of offers.
0October 25, 2006 at 2:48 pm #145684
Marlon BrandoParticipant@Marlon-BrandoInclude @Marlon-Brando in your post and this person will
be notified via email.Please explain as I couldn’t understand??
0October 25, 2006 at 3:03 pm #145685
Ken FeldmanParticipant@DarthInclude @Darth in your post and this person will
be notified via email.Boy, goes to show, you just can’t trust a guy named “Nope a Dope”. I am OK with the first definition because that certainly fits the Darth persona both in the movie and in reality. Guess I will keep it based on the first definition unless the Forum bans it as did 21 states.
0October 25, 2006 at 3:05 pm #145688
Darth BrooksParticipant@Darth-BrooksInclude @Darth-Brooks in your post and this person will
be notified via email.Go ask your Father. He will explain. On second thought, it’s just a couple of us guys wasting time and being witty and clever in our own minds. You should focus on content and leave the stupid stuff to us.
0October 25, 2006 at 3:11 pm #145692
Marlon BrandoParticipant@Marlon-BrandoInclude @Marlon-Brando in your post and this person will
be notified via email.My late ‘Father” has passed away before some 15 years.I ask mercy for his soul.But as you are one of the respected God-Fathers of this Forum I ask you to explain thses stupid stuff for me and athers,thank you.
0October 25, 2006 at 3:50 pm #145695Wow, I got sucked into this thread more then I wanted to. But sense my shoes are already dirty, here goes.
By saying I dont have a passion for statistics doesnt mean I dont have a good working knowledge of them (just not strong). While I value those who do, if they have put too many eggs in that basket, I often see them getting frustrated and leaving.
I value the softer skills as well.The ability to ask the right questions
How to lead and motivate a team
How to influence without authority (or authori tie for you south park fans)
Knowing how much analysis is needed (fine line)
Ability to make a decision timely (theres saying that Im fond of Ill make a decision and if its wrong, Ill make another one.)
How to teach (mentor) in a way that the GB will understand
I believe in two main philosophies:
· Questions lead and tools follow.
· Practical Graphical then Analytical ( I see too many people wanting to flex their statistical muscles when it usually is not needed)
Stevo0October 25, 2006 at 7:26 pm #145714
Marlon BrandoParticipant@Marlon-BrandoInclude @Marlon-Brando in your post and this person will
be notified via email.Great Answe .Thank You
0October 26, 2006 at 5:38 am #145737
Mike CarnellParticipant@Mike-CarnellInclude @Mike-Carnell in your post and this person will
be notified via email.Stevo,
I read your post about an hour ago, liked it a lot but saw no reason to get caught up in this string beyond my restatement of Darth’s original/first response.
Putting aside the inordinate amout of crap you give me about the length of my posts, I like your response a great deal. It hits home at a real issue for Six Sigma in general. Producing results from a project goes far beyond the stats. I am not a big fan of the the fluff but I am a fan of the things it takes to drive a successful project to closure and perfect statistics will not get you there. I liked your list(s). The statistics are safe – follow formulas, say things like “fail to reject” so you never have to commit totally to a decision. When you fail to reject your behavior is as if you accepted so what is the point with the weasle wording? When you mix the people and the business environment into the equation all that means squat. You get measured on the results and there isn’t a “C” level person around that will send you to statistical jail because you violated some assumption or didn’t prove stability before you fixed the problem.
Nice post.
Regards0October 26, 2006 at 6:50 am #145742Dear Brit,
You are something!
So my opinion is, M/BB firstly, are politicians. You have to hit your boss and you must ensure they are not defeated!
Haha! very hard very hard…
Anyone have encourage please have a try.hahahaha.
Good luck,
Simon W0October 26, 2006 at 7:23 am #145745
Marlon BrandoParticipant@Marlon-BrandoInclude @Marlon-Brando in your post and this person will
be notified via email.Hit your boss and get fired ,then what?become a free-lancer?
0October 26, 2006 at 7:51 am #145749Hi man,
Let me give you more politics in deployment of SS.Give a pep talk to your boss let him shape up._haha, very easy,right
Then when you clamp down, he will ask you to think in his shoes and try to find some reason to calm you down let you know he is boss._haha, that’s not the hardest time for you and you may try your best to get around to it, so
Finally, you say the 3 word (blablabla) and get a pink slip plus 3 word (lablablab)._Of course it’s up to you but mostly you will not let it ride and thus get this…
You will not pull a few strings if you are not a politician._Then you will…haha, up to u.haha.
So you know, a politician means you may tickle your boss and don’t let his angry at you,that’s most important for the brand of you as well as your company.
Normally, I will be not a Freelancer but will be a Professor! Surprised?
Is that cool?:-)
hahahaha.
Try your best to be a politician then…
Thanks and best regards,
Simon W
0October 26, 2006 at 9:20 am #145753
The BeardMember@The-BeardInclude @The-Beard in your post and this person will
be notified via email.Hi, We internally train Black Belts and it has been very successful. Trainees have included Senior Mgt, HR, Manufacturing and Process Engineers. 4 Weeks of training, 4 test papers, teachbacks, case studies and simulations. This has really helped the mgt and co. take ownership and not see it as a parachuted in idea by consultants. Initial training for MBB was done offsite.
0October 26, 2006 at 9:29 am #145755
Marlon BrandoParticipant@Marlon-BrandoInclude @Marlon-Brando in your post and this person will
be notified via email.Agree fully with you.I hate those pretenders who call themselves CEO OR Boss or what so ever .So that why I’m free-lancer and I will continue like that until the end of my life.Ofcourse I’m not earning enough amount of money but I’m happy and satisfied and enjoy the peace of mind.I have never liked to flatter those Idiots ,who know only the “language of money”,oriented Politically to manibulate and lie most of the time.I will never try to be a “politician” ,have no talent for that but thank you for the free leasons.Regards
0October 26, 2006 at 9:39 am #145758
Marlon BrandoParticipant@Marlon-BrandoInclude @Marlon-Brando in your post and this person will
be notified via email.Deming said:
That Knowledge only comes in from outside and only by invitation??0October 26, 2006 at 1:41 pm #145784Wow, admire you! You have a good life.
I learn a lot from you my brother.
Best wishes,
SW
0October 26, 2006 at 5:41 pm #145828Thanks Mike.
Stevo
BTW – If you’re complementing me or agreeing with me, your posts can not be long enough.0 -
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