iSixSigma

iso

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  • #53095

    Tommy
    Member

    i want to get iso certification for my call center.Β  how do i proceed step-wise?

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    #187914

    Anand
    Participant

    Hi Tommy,
    It’s not clear which ISO std you’re referring to, but I’ll assume ISO 9001:2008.
    1. Obtain a copy of ISO 9001:2008, understand it’s requirements
    2. Conduct online search and read case studies on how it’s applied to call centers
    3. Hire a consultant to guide you (optional)
    4. There are enough do-it-yourself kind of resources on net, if you opt do it yourself.
    5. Hire a accredited certifying body and get your org. certified

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    #187985

    Rao
    Participant

    Tommy,
    All you need is documentation for ISO9001:2008.** 2 basic DOCs:
    – Quality Manual
    – Quality Policy** 6 compulsory DOCs:
    – Control of documents
    – Control of records
    – Internal audits
    – Control of non-conforming products
    – CA _ corrective action
    – PA _ preventive actionTo write your Quality Manual, use these chapters:
    – Sec.5: Management Responsibility
    – Sec.6: Resource Management
    – Sec.7: Product Realization
    – Sec.8: Measuremrnt, analysis and improvementGood luck.

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    #187990

    MBBinWI
    Participant

    If ISO 9000, then why?Β  Is a client (or potential client) asking/requiring it?Β  If there is no financial benefit, then don’t spend the money on outside accreditation.Β  You can train (or get people trained) to do the audits and perform them internally.Β 
    If you still want external eyes, hit me up.Β  I was previously certified as an auditor for ISO 9000 by QMI (Canadian quality stds org).Β  I’ll do the audits and provide feedback on what toΒ improveΒ (not provide a cert).

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