ISO 9001 and Six Sigma
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Gastala.
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January 16, 2008 at 7:05 pm #49124
My company is ISO certified and is also deploying Six Sigma. Both programs appear to be struggling – limited engagement with SS and the minimal number of internal audits being conducted on the ISO side.
Does anyone have experience in leveraging these two programs or can anyone provide input on how best to unify these into a comprehensive program? I appreciate any suggestions or examples of successes in this area –
Thanks
Frank0January 16, 2008 at 7:09 pm #167293
Fake ATI AlertParticipant@Fake-ATI-AlertInclude @Fake-ATI-Alert in your post and this person will
be notified via email.Don’t mix apples with oranges:
ISO is only a quality assurance system (limited)
While SS is a comprehensive process improvement methodology.
Good Luck0January 16, 2008 at 9:02 pm #167301
Fake ATI AlertParticipant@Fake-ATI-AlertInclude @Fake-ATI-Alert in your post and this person will
be notified via email.Another major differences:
ISO is a shell of requirements without tools.
Lean-SS is a methodology connecting tools and procedures.
So you should try to build Synergy between them0January 16, 2008 at 10:41 pm #167311Is there actual management support and commitment for these “programs”, or merely lip service? Have adequate resources (people, infrastructure, information, etc) been provided?
0January 16, 2008 at 10:48 pm #167314Hi
In my opinion, we cannot Lean Six sigma to replace a good Quality Management system. ISO serves to be a good QMS and LSS is improvement post the deployment of a strong QMS.
Opinions please
Regards
FL0January 17, 2008 at 8:56 am #167334
Hisar SimanjuntakParticipant@Hisar-SimanjuntakInclude @Hisar-Simanjuntak in your post and this person will
be notified via email.ISO 9001 is a basic fondation of Quality Management System. This fondation provides frame for continual improvement. We can integrate the six sigma methodology into the QMS as a part of continual improvement tools. Most company that implementing SS also ISO 9001 certified company. They are in line. :)
0January 21, 2008 at 8:00 am #167496Hi,
One thing you can do is – analyse the NCs and customer claims. If there is a frequent NC / claim for which you are not able to hit the root cause, or whatever corrective action you take, the problem repeats itself, you can take that up as a six sigma project.
regards,
Radha.0January 21, 2008 at 12:05 pm #167500
Amit JhaParticipant@Amit-JhaInclude @Amit-Jha in your post and this person will
be notified via email.Hi,
ISO and SS should certainly be talking to each other at some point. For these programs to be successfull the most important thing is Leadership Buyin for these programs. If the number of audits are less that meand the deployment for the plan is poor.
The first thing you should do is create a platform for periodic review of these programs with the management. This way you will be able to get auits conducted at the right intervals. This will also help you deploy ISO. The findings of these programs will be shared and converted into SS projects. The review here can again be incorporated in the processes that will change in the SS projects.
Invite the Top management to conduct Audits… let them see the Pain themselves and decide if they want to be ISO certified organization or an organization that follows it in right rigor. this is the only was you can make these philosophy stronger.
Amit0January 21, 2008 at 12:42 pm #167502
Fake ATI AlertParticipant@Fake-ATI-AlertInclude @Fake-ATI-Alert in your post and this person will
be notified via email.Don’t over-estimate the ISO ,it is only a quality assurance procedure.The great challanges war with the SS implementaion
0January 21, 2008 at 12:54 pm #167506
Fake ATI AlertParticipant@Fake-ATI-AlertInclude @Fake-ATI-Alert in your post and this person will
be notified via email.Wrong
0January 24, 2008 at 1:47 pm #167659
k.bhadrayyaParticipant@k.bhadrayyaInclude @k.bhadrayya in your post and this person will
be notified via email.Dear Mr.Frank
What Mr.Hisar Simanjuntak and radha have given their explainations are very right. Six Sigma can be integrated with Continous improvement in ISO-9000/QMS nad Ncs ie noncpliances reported by auditors can be taken for imprvement through six sigma. Then both become complimenatry to each other in improving the process.
K.Bhadrayya0January 24, 2008 at 3:05 pm #167662
Fake ATI AlertParticipant@Fake-ATI-AlertInclude @Fake-ATI-Alert in your post and this person will
be notified via email.Good question
0January 24, 2008 at 4:57 pm #167673
Fake ATI AlertParticipant@Fake-ATI-AlertInclude @Fake-ATI-Alert in your post and this person will
be notified via email.Joseph Juran roughly said in an interview:”Implement ISO 9000 if you want ,but don’t let it disturb the work with quality improvement”.
As I have said earlier the ISO 9000/2000 is only a documented
quality assurance system,nothing more.Don’t over-estimate its value and mix it with quality improvement campaign (or with the SS initiatives) in your company.Stop that nonsense..0January 25, 2008 at 12:13 pm #167709When used properly ISO9001 and Six Sigma are complementary. Six Sigma makes the breakthrough improvements, ISO9001 locks them in and ensures that there is continuous improvement. Six Sigma can tackle the big issues systematically knowing that there is appropriate corrective and preventative action in the other areas, and that when a Six Sigma project is complete the improvements will be locked in.
If you have “limited engagement” maybe you should review your choice of certification company. Para 5.1 of ISO9001 states “Top management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by …….”. If management is not so committed then you should not be certified.
Six Sigma can be brought into the ambit of ISO9001 through 8.2.1 “The organization shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods for obtaining and using this information shall be determined ….”, again there are other paras that give you opportunities for requiring the use of Six Sigma 8.5.3. “The organization shall determine action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventative actions shall be appropriate to the effects of the potential problems …….”.0 -
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