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ISO 9001 and Six Sigma

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #49124

    Nwajei
    Participant

    My company is ISO certified and is also deploying Six Sigma.  Both programs appear to be struggling – limited engagement with SS and the minimal number of internal audits being conducted on the ISO side. 
    Does anyone have experience in leveraging these two programs or can anyone provide input on how best to unify these into a comprehensive program?  I appreciate any suggestions or examples of successes in this area –
     
    Thanks
    Frank

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    #167293

    Fake ATI Alert
    Participant

    Don’t  mix apples with  oranges:
    ISO is  only  a  quality  assurance system (limited)
    While SS is  a  comprehensive process  improvement  methodology.
    Good Luck 

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    #167301

    Fake ATI Alert
    Participant

    Another  major  differences:
    ISO is a shell of  requirements without tools.
    Lean-SS is a methodology connecting tools  and procedures.
    So  you  should  try to  build  Synergy between them

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    #167311

    walden
    Participant

    Is there actual management support and commitment for these “programs”, or merely lip service? Have adequate resources (people, infrastructure, information, etc) been provided?

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    #167314

    FL
    Participant

    Hi
    In my opinion, we cannot Lean Six sigma to replace a good Quality Management system. ISO serves to be a good QMS and LSS is improvement post the deployment of a strong QMS.
    Opinions please
    Regards
    FL

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    #167334

    Hisar Simanjuntak
    Participant

    ISO 9001 is a basic fondation of Quality Management System. This fondation provides frame for continual improvement. We can integrate the six sigma methodology into the QMS as a part of continual improvement tools. Most company that implementing SS also ISO 9001 certified company. They are in line. :)

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    #167496

    Radha
    Participant

    Hi,
    One thing you can do is – analyse the NCs and customer claims. If there is a frequent NC / claim for which you are not able to hit the root cause, or whatever corrective action you take, the problem repeats itself, you can take that up as a six sigma project.
    regards,
    Radha.

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    #167500

    Amit Jha
    Participant

    Hi,
    ISO and SS should certainly be talking to each other at some point.  For these programs to be successfull the most important thing is Leadership Buyin for these programs.  If the number of audits are less that meand the deployment for the plan is poor.
    The first thing you should do is create a platform for periodic review of these programs with the management.  This way you will be able to get auits conducted at the right intervals.  This will also help you deploy ISO.  The findings of these programs will be shared and converted into SS projects.  The review here can again be incorporated in the processes that will change in the SS projects.
    Invite the Top management to conduct Audits… let them see the Pain themselves and decide if they want to be ISO certified organization or an organization that follows it in right rigor.  this is the only was you can make these philosophy stronger.
     
    Amit

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    #167502

    Fake ATI Alert
    Participant

    Don’t  over-estimate  the  ISO ,it  is  only a quality  assurance procedure.The  great  challanges  war  with  the  SS implementaion

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    #167506

    Fake ATI Alert
    Participant

    Wrong

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    #167659

    k.bhadrayya
    Participant

    Dear Mr.Frank
    What Mr.Hisar Simanjuntak and radha have given their explainations are very right. Six Sigma can be integrated with Continous improvement in ISO-9000/QMS nad Ncs ie noncpliances reported by auditors can be taken for imprvement through six sigma. Then both become complimenatry to each other in improving the process.
    K.Bhadrayya

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    #167662

    Fake ATI Alert
    Participant

    Good  question

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    #167673

    Fake ATI Alert
    Participant

    Joseph Juran roughly  said  in  an  interview:”Implement  ISO 9000 if  you  want ,but  don’t let  it  disturb the  work with quality  improvement”.
    As  I  have  said  earlier  the  ISO 9000/2000 is  only  a  documented
    quality assurance  system,nothing  more.Don’t  over-estimate  its  value and  mix  it  with quality  improvement campaign (or  with the  SS initiatives) in  your  company.Stop  that  nonsense.. 

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    #167709

    Gastala
    Participant

    When used properly ISO9001 and Six Sigma are complementary. Six Sigma makes the breakthrough improvements, ISO9001 locks them in and ensures that there is continuous improvement. Six Sigma can tackle the big issues systematically knowing that there is appropriate corrective and preventative action in the other areas, and that when a Six Sigma project is complete the improvements will be locked in.
    If you have “limited engagement” maybe you should review your choice of certification company. Para 5.1 of ISO9001 states “Top management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by …….”. If management is not so committed then you should not be certified.
    Six Sigma can be brought into the ambit of ISO9001 through 8.2.1 “The organization shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods for obtaining and using this information shall be determined ….”, again there are other paras that give you opportunities for requiring the use of Six Sigma 8.5.3. “The organization shall determine action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventative actions shall be appropriate to the effects of the potential problems …….”.

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