Value Adding Activity:
Physically changes the product/service (form or function)
In a way the customer recognizes and is willing to pay for
And is done right the first time
Certainly not value added, and unless you need it as a regulatory requirement, then not ¨NVA but necessary¨ either. My experience with ISO 9000 (albeit limited) is that it is concerned with ensuring that the process is documented and the documentation surrounding the process is actually being followed….Are you doing what is actually in the Work Instructions, SOP, etc? It does not take into account the relevence or effects of the SOP itself…if following the SOP perfectly, you are in accordance with ISO thinking
Again, it doesnt take into account process capability or quality of output, only if you are following your documented procedures. ….so to me, why bother asking the question?
Use something that will quantify your VOC and VOP and spend your time on a methodology that will actually improve your process in a way that can be verified …SOP and WI are simply tools like any other, and have value only if you understand your Y = f(x) first……good luck and verify.
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