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Jack Welch Quote

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  • #35383

    boettler
    Member

    There is a Jack Welch quote that addresses the fact that business must find the balance between the needs of the business and what it can afford to deliver.  Is anyone familar with the quote?
    Thanks

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    #99356

    Mike Carnell
    Participant

    Rob,
    I have a thing he did at a school (Kellog – I think) where He said that you don’t put a statistician in charge of the Six Sigma program you put your best people (a little out of context).
    Does that extrapolate to your best people cannot be statisticians?
    I have a transcript of part of the interview. You can email me at [email protected].
    Good luck. 

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    #99357

    Ken Feldman
    Participant

    Don’t know if this is what you meant, but one of the things we used as a mission statement was something like “Meeting Customer’s Requirements, Profitably”.  Strikes a balance between what the customer wants and whether it was profitable to do it.  If not, nobody gains, in the long run, by having not make a profit on what we do.

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    #99370

    krj
    Participant

    “He said that you don’t put a statistician in charge of the Six Sigma program you put your best people (a little out of context).”Yeah, real smart jack…no wonder why my ge washing machine only lasted 8 months (had warranty service 3 times finally threw the piece of crap out), my ge portable phone lasted only 4 months, and a friend’s ge range only lasted a year and a half…..etc. No more ge in my house, ge products are useless garbage

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    #99372

    Ken Feldman
    Participant

    Be sure you don’t fly any commercial airlines in the near future because the odds are that the engines are GE.  Also, next time you get a radiological procedure at a hospital make sure it isn’t GE but Siemens otherwise the diagnosis might be interpreted wrong.  Don’t use your Home Depot or Lowe’s credit card because that will be processed by GE Capital.  Check your light bulbs and make sure they are Phillips and not GE.  Lots of good divisions and products.  Now the Appliance Division is another story and you are living proof that not all is Six Sigma in GE World.   Had an appliance guy out this week to repair my Whirlpool and he trashed GE appliances so your experiences are valid.  Good luck with your new appliances.

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    #99383

    comoss
    Participant

    krj,
    I feel bad for you. Poor guy. Look at Darth’s comments. Try your luck somewhere. If you are one of the most dissatisfied customers of GE that’s because your luck is not favoring you.
    No company has ever had such a growth and phenomenal success. Jack Welch will remain one of the smartest and most successful CEO in the world. There is no match to him. Atleast a small fraction of products dissatisfied you. Failure of GE Aircraft Engine would have even costed a life. But I know you can’t avoid flying in a craft with GE engine. Don’t worry. It won’t deceive you ever. At least I have not been past 10 years = 300 + flights.
    I am sure you are among 0.01 % of those who meet across with such ill-luck. Try taking a survey on customer satisfaction for a change. The truth will prevail at GE is the leader.
    Good Luck !

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    #99385

    Normal Customer
    Participant

    Good Luck ?  It’s so simple ?
    Do you really belive that GE success, is due to mainly to sixsigma ?
    Do you know about “sales strategies” on what you “can” buy ?
    Our “unlucky” friend give us data (examples). You can translate it in failure rate. Do you have oveall figures of field failure rate on that products, to convice us it is wrong ?
    Best Regards.

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    #99387

    comoss
    Participant

    NC,
    I am not saying that GE’s success is due to Six Sigma alone. It is the combination of Six Sigma, Leadership, Infrastructure, Culture.
    Secondly, did i ever mention about “Sales strategies”? I am no Sales guy.
    You are absolutely right, the data from the unlucky friend of ours is absolutely worth consideration for customer satisfaction and analysis.
    I was only reacting to the language and the way it was posted.
    Cheers Normal Customer!
    Hope you are the lucky one !

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    #99388

    Anonymous
    Guest

    OhNo … What about Toyota!

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    #99446

    Malcolm Upton
    Participant

    Don’t worry, they use TPS (Lean) not this new upstart, Six Sigma. ;-)

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    #99455

    JD
    Participant

    Darth: I don’t understand you at all. In one of your many previous posts under Darth’s Opinion On Changing Organizational Culture heading, you claimed that the two best leaders that you come to know in your 30 years of work in quality area are Jack Welch and Ken Lewis. Now you are absolutely trashing GE products!!! If Jack was so great in implementing SS across his company, then why is GE quality so bad after 8 years of SS deployment?
     
    One thing that both great leaders have in common is that at one point or another you were their MBB! I wonder which company’s products you will be trashing next!

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    #99465

    Mikel
    Member

    Malcolm,
    Your ignorance is showing again. If you think TPS and Lean are the same thing, you don’t understand TPS.

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    #99469

    Ken Feldman
    Participant

    I believe if you read my post a little more thoroughly, you might conclude that I was trashing the Appliance Division and being tongue in cheek regarding Aircraft Engines, Medical Systems, Lighting and GE Capital.  Sorry if it came across any differently.  I will attempt to be less subtle and clever in my future postings.  The problems in Appliance are pretty much general knowledge and at the heart of the original poster’s comments.  The assumption that SS was uniformly and successfully applied across the entire breadth of GE is a stretch as it would probably be with any organization that size including Bank of America, Allied Signal and Motorola.  GE has a portfolio of incredible products and Jack Welch probably has done more to foster the spread of SS as anyone.  The fact that a portion of the organization has lagged a bit is not a general condemnation of the success at GE or the efforts of Jack Welch.  Hopefully, you now understand me a little better.

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    #99500

    Malcolm Upton
    Participant

    I know, Lean Enterprise/Lean Manufacturing is basically an extraction from TPS which is much broader. My point is that Toyota doesn’t use Six Sigma. They don’t have to, they have already developed something that, at least for them, works as well or better.

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    #99501

    Thomas C. Trible
    Member

    Malcolm:
    You say, “They don’t have to, they [Toyota] have already developed something that, at least for them, works as well or better.”
    Yes, I would certainly say so.  Toyota is the “richest” automotive company in the world.  It’s stock is worth more than the Big Three combined.  In recent years, Toyota’s profits have exceed the Big Three’s combined profits.  Doing the right thing right?  I would say so. 
    And to what does the Toyota CEO attribute Toyota’s success? To continual improvement, and specifically to continual improvment achieved and conducted by the workforce. 
    TC Trible

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    #99513

    Mikel
    Member

    TPS has variation reduction tools but you don’t ever see them written about in the “Lean” books.
    I have trained several former Toyota engineers in Six Sigma. They don’t have the same revelations as others. They do however start to understand the why of what Toyota teaches every engineer as just a way of doing business. No special BB’s, MBB’s, or GB’s – just the way people are expected to conduct business.
    Their variation reduction techniques can be found in Taguchi’s Quality Engineering.

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