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Kano Analysis

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  • #49010

    nelson
    Participant

    Please let me know if someone could send me a Kano Analysis template with an example. Also how do I relate my VOC+QFD to Kano Analysis…Nelson

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    #166649

    Neal Nelson
    Participant

    Please let me know if someone could send me a Kano Analysis template with an example. Also how do I relate my VOC+QFD to Kano Analysis…Nelson

    0
    #166651

    qualitycolorado
    Participant

    Nelson, Good morning!
    Regarding your request about Kano analysis — I’m not quite sure what you need regarding a “template” … could you elaborate?  The Kano model is a “thinking” tool rather than an strict numeric analytical tool.  I don’t think I have ever seen anyone use a template when applying the Kano model.
     
    In the meanwhile … FYI, there is a good tutorial about the Kano Model (with animation and voice-overs) that can be launched at this link:http://www.c2c-solutions.com/kano_tutorial.htmIt includes good demonstration of different types of customer needs, including:- Basic Needs; – Performance Needs; and- “Excitors”The tutorial is a little “commercial” at the end, but otherwise is quite well done…. hope this is helpful to you …. Best regards,QualityColorado

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