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Kepner Tregoe Analysis

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  • #27816

    Thom
    Member

    I am trying to keep an open mind, and I hope some one can help me. There is a push to consider Kepner Tregoe Analysis (KTA) within my company, and we are already engaged in Six Sigma. Does anyone have any success stories with KTA? I have been exposed to KTA (sounds like a concern for epidemiologists) about 10 years ago. I found that without strong facilitation, KTA endeavors seem to implode.My struggles lie with the effectiveness and efficiency of KTA as a methodology. However, as a tool, it might be able to assist teams in scoping during the Define stage.

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    #68616

    Ken Myers
    Participant

    Thom,
    I’ve used KT-analysis in my work for over 10 years with remarkable success.  I’ve also use the KT tools together with the Six Sigma DMAIC methodology in many recent problem solving efforts.  Again, with excellent success.  The challenge with any of these tools is proper facillitation, guidance, and coordination of the tools. 
    I’ve work together with an internal team at my company to develop a very effective Problem Solving approach using the KT and DMAIC methods.  I’ve constructed a Storyboard which gives the essence of this approach.  If you would like to get a look at this Storyboard, to provide you some ideas, I would be glad to forward it to you via email.  Just don’t use it in it’s present organization at your company.  Please feel free to submit your email address in you answer back to me.
    Ken

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    #68625

    Jim Johnson
    Participant

    I am not familiar with KT Analysis. What is it?Jim Johnson

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    #68630

    Marc Richardson
    Participant

    Ken,
    I am developing a flow-chart that organizes the six sigma tools under the 5 Phases of DMAIC, will show the order of dependent, successor relationships and will show what tasks can logically be completed in parallel and which need to be completed in sequence. There will also be a tool selector chart to provide the rationale as to which tool to select depending on the type of data desired, process/characteristic being investigated and so on. It appears your chart would be useful. I have offered to undertake this effort and will distribute the results to those who participate and perhaps give it a wider distribution if the participants feel we should.
    My email: [email protected]
    Marc Richarsdon
    Sr. Quality Assurance Engineer

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    #68631

    Thom
    Member

    Hi Ken,
    First, I would like to thank you for the reply.  In fact, there should be a blanket thanks issued from the iSixSigma community.
    I am very interested in your Storyboard.  If you can send it to me, that would be great.  My e-mail is [email protected].
    Thanks again!
    Regards,
    Thom

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    #68636

    Ken Myers
    Participant

    Jim,
    KT stands for Kepner-Tregoe the developers of structured method for solving problems.  This method defines the dimensions of the problem using what is called an IS/IS NOT Matrix.  In essense, you are asking What, Where, When, and the Extent of the observed problem in both terms of existence and non-existence.  This assessment usually gives clues to the causes of the problem.  Further definition of the problem is done using a Distinction and Changes Matrix tied to the IS/IS NOT Matrix.  These and other tools in the KT approach set the stage for proper problem definition and assessment.  This approach was detailed in the Kepner-Tregoe book “The Rational Manager.”  This first book is now out of print, and has been replaced by “The New Rational Manager.”  Check it out on Amazon at:
    http://www.amazon.com/exec/obidos/ASIN/0936231017/qid=1000266797/sr=1-1/ref=sc_b_1/107-0501071-4102150
    Good Luck,
    Ken

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    #68642

    kishore
    Participant

    Hai,
    I am kishore. I am very much interested in six sigma tools classification wrt phases. so please send me the document. I am a M.Tech graduate in Quality Engineering from ISI.
    regards
    kishore
     

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    #68643

    kishore
    Participant

    I am kishore. I am very much interested in six sigma tools classification wrt phases. so please send me the document. I am a M.Tech graduate in Quality Engineering from ISI. My mail Id is [email protected]
    regards
    kishore
     

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    #68647

    Martin McCloy
    Participant

    I would like a copy of your work on Kepner Tregoe & six sigma
    Thanks

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    #68648

    Tierradentro
    Participant

    I would also be interested in your storyboard ([email protected]).
    I have used KTA with varying degrees of success.
    I  think that some of the tools are more useful than others (I have yet to see the outcome of a decision analysis which could not be predicted by the team at the outset) and are often only used “to put a tick in the box”.
    The main strength of the KTA toolbox lies in problem analysis, but as you state, this requires strong facilitation. That said, I have worked in an organisation which has such strong facilitation and the benefits of the tool have been tremendous.
    Regards,
    John

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    #68653

    Shelton Prudhomme
    Member

    Hi Ken,
    I am interested in reviewing your storybook and would appreciate a copy. My email is [email protected]

    Thanks

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    #68655

    Terry
    Member

    Ken,
     
    Thank you for your offer.  I would very much like to receive a copy of your storyboard.  Thanks, Terry

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    #68656

    Patrick McDermott
    Participant

    Ken,
     
    I would also like to have a copy of your KT story board.  Please e-mail to [email protected].
     
    Thank you
    Patrick

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    #68657

    James Haske
    Participant

    I would also like a copy.  Thanks for your posting!

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    #68658

    Brant Pate
    Participant

    I would really appreciate a copy of your flowchart as well. Sounds like it would be VERY valuable….Thanks

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    #68659

    Alberto Molinar
    Participant

    Hi Ken, I am interested in reviewing your storyboard and would appreciate a copy. My email is [email protected] Thanks

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    #68662

    Grady Butts
    Participant

    Please send me a copy of your flowchart.
     
    Thanks

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    #68663

    ibrahim
    Participant

    Ken,
    Would you pls include me, too on the list of those who receive the Story board? My e mail is: [email protected].
    Many thanks, Daniela

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    #68664

    Manuel Silva
    Participant

    Ken,
    I would like yake a copy of your work too. I mean storyboard, I am finishing my first six sigma proyect and I want to do the final presentation with storyboard, could you give it to me a copy.
     
    Thanks
    Manuel

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    #68666

    Manuel Silva
    Participant

    Sorry Ken,
    I forgot give you my E-Mail
     
    [email protected]
    Regards
     
    Manuel

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    #68667

    Steve MacDougall
    Member

    I’d be interested in looking at your storyboard.  Thanks!

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    #68668

    Rick Aston
    Member

    Thanks for sharing your knowledge Ken.  Please send me a copy of your story board as well.
    Thanks,
    Rick
    [email protected]

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    #68669

    Silvio Rodrigues
    Member

    Hi Ken; Could you send me a copy of your project using KT analysis together with Six Sigma as well as the Storyboard. I will appreciate.
     
    my e-mail is [email protected]
     

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    #68670

    None
    Participant

    Interested in your model.  I would be greatful if you can email it.
    Thanks,

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    #68671

    S
    Participant

    Hi Ken,
    Thanks very much for the offer on sharing this storyboard of Kenpnor Tregor and Six Sigma.  I am very interested in getting a copy and would appreciate it if you could send me a copy.
    Many thanks,
    Prakash

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    #68672

    Saul Garcia
    Member

    Ken.
    Tanks for offer your storyboard, I’d gladd if you can sed me a copy.
    Actually, I’m using the DMAIC metod for develop six sigma projects and it would help me for my next job .
    Please send me it at [email protected]
    Tanks in advance
    Saul G.P.

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    #68673

    Jim Madden
    Participant

    Ken,
    I have used K-T Analysis for over twenty years with good success.  As you say, facilitation and guidance is critical to its proper application I would be very interested in seeing your Storyboard
    Thanks,
    Jim

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    #68675

    melvin
    Participant

    There is a lot more to KT analysis than just problem solving.  I use the potential problem analysis for project risk assessment.  I have also used the KT decision analysis process for selecting the best course of action.
    In a former life, I was a KT Client Instructor.  I have been using the processes for over 25 years.  It works great for groups, makes information visible, gets everyone involved.  A facilitator should lead the meeting.  Whoever leads the meeting needs to focus the group on process and not get too involved in the details.

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    #68676

    Gary Lieser
    Participant

    Ken,
    Looks like you hit a hot button.  I would also like a copy of your storyboard. 
    Thanks,
    Gary
    [email protected]

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    #68677

    Gary Lieser
    Participant

    Marc,
    That sounds like a very worthwhile endeavour.  Keep us posted on your progress.
    Gary

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    #68678

    Pier Giorgio DELLA ROLE
    Participant

    I’m very interested in your document concerning DMAIL and
    related toolset.
    Regards,
    Pier Giorgio

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    #68680

    Schuette
    Participant

    I would like a copy of the storyboard as well. Thanks

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    #68681

    Ted
    Member

    Your suggestion is good.  I too would be interested in such a tool and am willing to provide what I can to help you develop it.

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    #68682

    Dave Davidson Methot
    Participant

    Ken, I’m jopining the chorus thanking you for your offer of the storyboard, and requesting that you e-mail it to me as well. Also, thanks for the reference to Kepner’s book. I’m sure Amazon will get lots of hits for it!
    Appreciate your generosity and collegiality.
    Dave

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    #68684

    J. Khan
    Participant

    Hi Ken. Reading your email re: the storyboard and use of KTA seems like a perfect baseline to work from. Please e-mail a copy to review. I would be glad to respond with comments to push the tool further.
    Regards,
    [email protected]
     

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    #68685

    Rj
    Member

    Hi,
    I am just implementing 6 Sigma at my company and I would love to see what ever you have also.
     
    Thanks for your time and assistance.
    rj.
     

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    #68688

    Deano
    Participant

    Hi – having been involved with both K-T and Six Sigma, I would love to see your storyboard.  Please email to:
    [email protected]
     

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    #68689

    Manuel Silva
    Participant

    Marc.
    I wuold like to see how are you developing this tool matrix. Because I´m designing something like that, cuold you send an exemple, I´ll apreciate.
    [email protected]
    Manuel

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    #68690

    Sorour
    Participant

    I have been a KT LDI instructor since 1989. I have also taught a variety of problem solving, decision making models in my career. The most efficient and effective model is KT. KT can be used to describe the problem in the DEFINE phase. It can be used in ANALYZE to solve for the probelm. It can also be used in CONTROL to plan for maintaining the improvement.As others have mentioned it is more than just problem analysis. KT teaches four processes: Situation Appraisal (SA), Decision Analysis (DA), Problem Analysis (PA), and Potential Problem Analysis (PPA). As a Six Sigma / Lean instructor and facillitator, I would encourage you and your organization to invest in the Kepner – Tregoe systymatic methodologies. Contact me if you have further questions.

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    #68692

    Oscar Lopez
    Participant

    Ken,
    I would like to get advantage of your generosity. Could you please send me a copy of your Storyboard. My e-mail [email protected]
    Thanks a million,

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    #68693

    Elsa
    Participant

    Hi Paul,
    I would kindly appreciate it if you could recommend a few books related to this methodology.
    My e-mail is  [email protected]
    Thank you in advance for your support,
    Elsa
     
     

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    #68694

    elsa.
    Participant

    Ken,
    I know that the demand has been huge! If you have time to send me the storyboard, I would kindly appreciate it. Otherwise, I would also appreciate it if someone else could forward it to me.
    Thank you all,
    Elsa
    [email protected]
     

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    #68696

    Mark Timpane
    Participant

    Ken,I would like a copy of your story book. Thanks -Mark

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    #68697

    Wil Chambers
    Member

    Hi Ken
    Very interesting thread – could you please send a copy of your kt and six sigma storyboard
    Many thanks
    Wil Chambers

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    #68698

    Wil Chambers
    Member

    Hi Ken
    Sorry for the repost – brain hasn’t kicked in yet. My email is [email protected]
    Again, many thanks
    Wil

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    #68699

    Erika
    Participant

    Ken,
    I am a former Six Sigma contributor working in the business area and would like to get a copy of your storyboard, as my company is currently in the process of augmenting our Six Sigma improvement efforts with KT analysis as part of a larger business case development process for large investments.  Many of the questions in this thread have come up at my company and I would like to offer your experience and expertise in helping folks understand how the two methodologies can work together.  Thanks!
    [email protected]

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    #68702

    Willem Vlietstra
    Member

    Ken,
    Thank you very much for the offer on sharing your knowledge.
    I am very interested in getting a copy of your storyboard.
    Please e-mail to:
    [email protected]
     

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    #68703

    Sorour
    Participant

    The New Rational Manager is a book distributed by Kepner – Tregoe. I thought a book on analysis would be a real “snoozer”, but I was suprised at how intersting it is. KT’s examples of real case studies are eye-opening to the effectiveness of scientific thought. You will find yourself saying, “I do that.” Look for the “gaps” in your logic (where we jump to causes, alternatives, etc.) Here is KT’s website: http://www.kepner-tregoe.com/

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    #68704

    Kevin Noone
    Participant

    I’m trying to learn about KTA and would appreciate anything that you could send me. Thanks!
     
    Kevin Noone
    Blackbelt

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    #68705

    Mendoza
    Member

    Ken,
    I am also interested in your storyboard, could your send me a copy to:
    [email protected]
    Thanks in advance,
     
     
     

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    #68706

    Dewayne
    Participant

    Marc, I am not sure exactly how much I can contribute to your development, but I would very much appreciate your providing me the flow chart and tool selector chart when they have been established.  I, for one, always appreciate guidance on the best choice of tools to use on a given situation. I find at times that there is more than one approach that can be used in the way of solutions, and a mechanism for guidance as which method to look at first (possibly avoiding much wasted effort) would be of value to myself, as well as any others that have a similar need.
    Thanks  – Dewayne
     

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    #68708

    Ken Myers
    Participant

    To All Storyboard Requestors,
    I’m sorry to inform you that I am unable to freely forward the requested Storyboard for all of you on this discussion thread.  Please see my detailed message at:
    https://www.isixsigma.com/forum/showmessage.asp?messageID=4444
    Regards,
    Ken

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    #68709

    Elsa
    Participant

    Paul,
    Thank you!!
    Elsa.

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    #68711

    Christine M. Rafalko
    Participant

    Kepner -Tregoe problem -solving and decision making tools have alsways held me in good stead.  While my training was over 20 years ago, I could see may parallels and simiilarities when trained in Six-Sigma in 1995 or so.  The KT concept of set up an ideal, then measure all alternatives against it, for example, and properly define the problem without implying an answer (i.e., we need transportation versus let’s buy a car) has strong parallels to Six  Sigma’s measure what is happening before taking corrective steps.  It may seem conflicting – particulary the jargon, but I have found them to work well together – particularly decision making and contingency solution planning aspects.
    Good luck.

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    #68727

    Terry Harvey
    Member

    Ken, thanks for your kind offer. My company has recently implemented Six Sigma and we are finding some challenges deploying it in a services/project environment. Would appreciate a copy of your chart
    Thanks & regards
    Terry Harvey

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    #68733

    Steve Brown
    Member

    Hi Ken
    I’m really interested in having a look at the storyboard and other info that you have. I fairly new at this, and I’ve heard that KTA is excellent.
    hope to hear from you soon
    Steve

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    #68763

    Ashman
    Member

    Ken,
    Sounds interesting.  Please send me an e-mail copy of the KTA storyboard as well.  Thanks.
    [email protected]

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    #68977

    Sonya Balogun
    Member

    Ken, I am very interested in your storyboard, and would like to learn more.  Please include me in your distribution.
    Thanks,
    Sonya Balogun

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    #69151

    Angenette
    Participant

    Was this ever completed?  May I get a copy?
     
    Thanks,
    Ang

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    #69153

    Marc Richardson
    Participant

     Hello Angenette,
    I have the Flow Charts for the Define and Measure Phases completed for review and comment. In order to increase participation, I have requested that those who want copies contribute something. What I am looking for:
    1) A list of the Six Sigma tools that you use (problem solving, statistical techniques, project management techniques, team building and managing techniques, metrics that you use, including financial, etc.)
    2) A description, by tool, of how you apply it. For example, how do you know when to apply a p-chart instead of Xbar R chart.
    3) Which Tools you find most effective.
    4) The sequence in which you apply the tools.
    Best Regards,
    Marc Richardson

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    #69191

    Jeff
    Participant

    Ken, 
    Could you please send me your story board on KT.  I have just come across a potential application for the technique. 
    Thanks  Jeff
    [email protected]

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    #96320

    kevin harris
    Participant

    I would like a copy of your story board for KTA.  Thank you.

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    #97178

    Yawar
    Member

    Thanks a lot Ken for your reply. Would love to see your story board if you’d like to share it. My email is [email protected]
    Yawar Baig

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    #100088

    J. T. Fleming
    Participant

    I am a program leader and have been since 1993.. I’ve used and taught this process as well as other tools in the tool box such as Potential Problem Analysis to involve people and fail-safe processes. ATS takes personalities out of the equation and allow problems regardless of complexity to become more manageable.. The process sorts out a problem from a concern ( a decision ) …  A strong facilitator is a plus however NOT mandatory. A good facilitator needs to know nothing about a problem nor have any expertise in the area of the problem. Just ask process questions, pinpoint answers and guide the process. Analytical Trouble Shooting (ATS) is a step by step process to define, specify and resolve a problem.. HOWEVER understand ATS does not solve problems, people solve problems and this is an outstanding tool too assist with cause.
     
    I am leaving the company I’m currently with soon and looking to explore other options that will further utilize my process knowledge – in particular, Kepner Tregoe Analysis.
     

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    #100092

    Anonymous
    Guest

    J. T. Fleming,
    Kepner Tragoe is a powerful problem solving process ..
    Have you considered K-T project managment; particularly using the ‘overlay’ add-in. Now that is what I call the bee’s knees …
    (I have no association with K-T.)
    Andy U

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    #101166

    Baris
    Participant

    Hello,
    I would like to see your KT expriences as examples
     
    please if it is possible,forward your solutions
     
     

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    #101839

    Sherri B
    Member

    In my experience, I find all of these methodologies (Six-Sigma, KTA, Lean Manufacturing etc.) Add these to a tool box and pull from what ever tool suits the situation.  They are all helpful in their own way.  KTA is used by Honda for example and has a great 5 why tool for problem solving..
    I don’t believe we should stick to one versus the other.  Combine them together and use them as necessary.  They are all tools in the “tool box”.

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    #128645

    John Smith
    Participant

    I would like to have a copy of your storyboard.
    Thanks
     
    John

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    #128660

    BTDT
    Participant

    John:Ken’s reply to requests is herehttps://www.isixsigma.com/forum/showmessage.asp?messageID=4444Cheers, BTDT

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    #128691

    Anonymous
    Guest

    BTDT,
    KT is very popular with some Japanese firms. A few years ago I managed to find an older (better) version of their modern offering: It contains everything anyone needs for a problem solving process, unlike DMAIC which is a process improvement cycle.
    The Rational Manager
    Kepner, C.H. and B.B. Tregoe
    Publisher: McGraw-HillYear Published: 1965
    Cheers,
    Andy

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    #129091

    Mohd Yunua
    Participant

    Dear sir,
    Appreciate if you could send me the Storyboard.  My e-mail is yunusywalla.com.
    Regards.

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    #136172

    Les Torrey
    Participant

    Ken,
    I seem to be a little late, but if the offer still stands, I would like a copy of the KTA material you spoke of.
    [email protected]
     
    Thanks
    Les

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    #152130

    Sujit Singh
    Member

    Hello,
    Can anyone direct me or help understand the KT analysis. I have recently joined the SCM and was told that I will be using this technique to prepare proposals and awards contracts.
    I would appreciate if you could please mentor me to understanding and using this techniques and tools associated with this analysis.
    Thanks, SP
     
     
     

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    #152137

    Sunny
    Member

    Buy the book!
    http://www.amazon.com/Rational-Manager-Charles-Higgins-Kepner/dp/0971562717
    It would be even better to find an old secnd-hand copy – mine is circa 1970 – as this provides far more information about the processes.

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    #152145

    Sujit Singh
    Member

    Thank you, Sunny

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    #154943

    efh03
    Participant

    I would also like a copy of your project details and storyboard.  Please send to [email protected].
    Thanks

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    #155958

    edalarcon
    Participant

    Pleasse send me your storyboard on KT analysis. Thanks,
    [email protected]
     

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    #160537

    Phil Pinkerton
    Participant

    Ken,I took KT training in the early 1980’s used it successfully several times. I still have my copy of the Rational Manager that was included with the course, but have long since lost the “Phase Question” forms. I found them to be most useful for staying on track within each Phase. First do you know where I might get copies of the “Phase Questions” and second have the questions changed with regards to the “New Rational Manager ?” ThanksPhil

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    #160666

    Blaine Johnson
    Participant

    I’d love the opportunity to view the storyboard.Thanks,Blaine Johnson

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    #160668

    Dillon
    Participant

    I would like to see the summary ofyour KT +  6 Sigma approach.
     
    Thanks
     
     

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    #160686

    Jeff
    Participant

    Ken,Please send me your storyboard on KT analysis. Thanks,
    Jeff

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    #160691

    Anton Javier
    Participant

    I agree that the KT is really a good toolkit for the 6 sigma process.  It has greatly enhanced my six sigma intiatives both in manufacturing or in the call center/business processing environment where I work now.   It is just a fantastic tool that if you really master it, it is so damn simple it could blow your mind.  (As a point in fact, those possible root causes which do not surface in the 5 Why technique, can just come out in the KT Problem Analysis toolkit.)
    Specifically, the KT decision analysis portion can easily merge in the 6 Sigma Define stage, the KT Problem Analysis portion can easily be integrated in the 6 Sigma Analyze stage, and the KT Potential Problem Analysis is obviously miscible in the 6 Sigma Improve stage.
    Additionally, the KT tools and techniques, sometime in the 1990’s, was integrated in the Japanese problem-solving approach known as Quality Control Circles (QCC).  Many  automotive as well semiconductor companies are utilizing it except for one twist: it was renamed and now called 8D problem-solving & decision-making.
    Anton Javier
      
     

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    #160779

    Gutierrez
    Participant

    Hi Ken,
    Kindly send me a copy of your storyboard too. I am currently being exposed to Six Sigma and KTA at the same time. I would like to know more on how I can apply both into an actual project.
    Much appreciated.
    Alex.

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    #164078

    Rui
    Member

    Ken,
    I know this is an old post but was sondering if you still have the storyboard for KT & 6S?
    Thanks,
    Rui

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    #164662

    Jose I. Mora
    Participant

    I first learned Kepner-Tregoe back in 1993 and have been using it ever since, when the situation has called for it. A particular use in medical device manufacturing has been when a source of contamination appears on a product. I have solved such issues involving metal shavings inside collagen, rusted surgical instruments, discolored plastic catheters, and other situations. I find it particularly useful when in combination with Taguchi Design of Experiments, which is often used within Six Sigma. Sometime there are 20+ possible causes of a problem. Kepner-Tregoe problem analysis helps you logically narrow those down to 3 or 4 causes. Assuming these are factor inputs, they can easily be incorporated into a Taguchi L8 for a true screening of the actual cause. I enjoy this since it is a bit like being a forensic detective.Jose I. Mora, Principal Consultant
    Atzari Consulting, L.L.C.
    http://www.atzari.com

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    #164663

    Jose I. Mora
    Participant

    John,I have used KT Desicion Analysis many times when the outcome was not predictable. However, it is important to truly and objectively go through the musts and wants in detail.One common error is to just go through the motions. Another is to do it either at too high a level (30,000 feet) or too low a level (to focused).I also use this tool when making a major purchase or major personal decision. The outcome has not always been obvious.Jose

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    #164855

    stone
    Member

    Dear Sir/Madam:I would also very interested in viewing the “storyboard”. Could someone be kindly enough to e-mail me one?Thanks.Stone

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    #164856

    Dr. Scott
    Participant

    Thom,
    All of the steps of KTA are covered in DMAIC (if DMAIC is performed correctly).
    What is missing from KTA is data and analysis to show proof of ideas (i.e., worked or didn’t work) and proof that the process has indeed benefited from the information of this information (i.e., the process has improved).
    Finally, there is no “Voice of the Process” included in KTA. And unless you widely broaden step 1 of KTA, there is no “Voice of the Customer” included. So as I see it, it is a highly complicated way of asking the organization “Hey folks, what do you think we can do better?”
    Regards,
     
    Dr. Scott

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    #164893

    klaus
    Participant

    “All of the steps of KTA are covered in DMAIC (if DMAIC is performed correctly).”What parts of DMAIC include ‘situation appraisal’ and ‘Is/ Is Not?’Some say expenditure rises to meet income; in this case it would appear Six Sigma expands to meet Lean, K-T, 8-D, TQM, et al.Dr. Mikel Harry (Tim, etc.) the inventor of Six Sigma must be a really clever guy; and you must have a lot of time on your hands!Klaus Richtenbacher

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    #164919

    Dr. Scott
    Participant

    Klaus Richtenbacher,
     
    What parts of DMAIC include ‘situation appraisal’ and ‘Is/ Is Not?’
     
    All of the D (define phase) and M (measure) along with some of the A (analyze phase) do this in Six Sigma. These phases define the “Is” and set objectives what for what “Should Be” (similar to your “is not”), but are supported by data which KTA is not.
     
    Some say expenditure rises to meet income; in this case it would appear Six Sigma expands to meet Lean, K-T, 8-D, TQM, et al.
     
    First, Six Sigma lowers expenditures and raises income all at the same time. Furthermore, Six Sigma includes all of the tools you mentioned above, but expands on each, and more importantly unifies each using a practical process. KTA is good at (as another poster said it) identifying the “What, Where, When, and the Extent of the observed problem in both terms of existence and non-existence.” But it does so purely subjectively. Six Sigma adds the objectivity of data to verify each of these. Six Sigma identifies What, Where, When, How, and How Much, and the future What using data rather than mere opinions. Don’t get me wrong, without the opinions we have nothing. But with the opinions AND the data we have it all. That was the point of my previous post which you respond to.
     
    Dr. Mikel Harry (Tim, etc.) the inventor of Six Sigma must be a really clever guy; and you must have a lot of time on your hands!
     
    Mikel is a clever, knowledgeable and successful person. And, you should consider yourself fortunate that we both have “enough time on our hands” to learn from others, and to share what we have learned with others.
     
    In short, KTA is effective in identifying the current state (without data to verify), the desired future state (without data to verify), and potential solutions (without data to verify). Six sigma does all of these, but adds data to verify. Again, that was the point of my post.
     
    I will not insult you as you have attempted to do to Mikel, others and me.
     
    Regards,
     
    Dr. Scott

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    #165045

    Klaus Richtenbacher
    Participant

    Dear Dr. Scott(sdale)First of all I made no attempt to insult Mikel Harry or you. If I had, it would certainly be more obvious. Furthermore, I fail to see how pointing out you seem to have plenty of time on your hands constitutes an insult, unless this is a sensitive issue for you.I also fail to see how I’ve insulted Mikel Harry by crediting him with inventing Six Sigma, which these days includes: QFD, FMEA, Ishikawa Charts, DOE, Non-paramteric statistics, etc.I suspect most people would see the irony of my earlier post, but you seem to have missed the point altogether. To explain it further, Six Sigma has been expanded beyond it’s original concept to the point where it now includes the entire edifice of statistial theory, quality assurance, mathematics, and no doubt at sometime in the future quantum mechanics.As for your pronouncements on K-T, it seems clear from your last post DMAIC does not include a study of Is/Is Not, which was one the points of my earlier post.Goodbye,Klaus

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    #165065

    Dr. Scott
    Participant

    Klaus,
     
    I apologize for having misunderstood the intent of what you were saying. I should not have been insulted nor should I have accused you trying to do so. And I apologize for missing your irony.
     
    And you are correct that the practice of Six Sigma has expanded to include many tools that it originally did not include. However, statistical theory, quality assurance, and mathematics have always been a part of Six Sigma. And hopefully you are incorrect to suggest that it will include quantum mechanics in the future (because I know little about that).
     
    Still, I do believe that Six Sigma includes tools to determine the Is/Is Not that you refer to. My point was that Six Sigma calls it Is/Should Be. This is a subtle difference in my opinion, but perhaps not so subtle in your opinion. I would like to learn more about the difference in the Six Sigma version and the KTA version if you are willing to share.
     
    Again, my apologies if I said too much in my post. It is never my intention to insult another person here (not that I have not done so before, but I am trying to control myself more these days). My only purpose for being here is to try to help others. Hopefully, we can both work together to do so.
     
    And BTW, I am not a Scottsdale resident.
     
    Most Cordially,
    Dr. Scott

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    #165069

    Dr. Scott
    Participant

    Halli Hallo,
    Now I am certain I should be insulted.
     
    I do not have a “so-called” PhD, it is what it is (if you need a fax of it, I might consider doing so).
     
    As far as my career at the University, I gave that up to do what I do now. Now, I help organizations to “make good numbers go up and bad numbers go down, for more money and more happy customers”.  
     
    As far as having less ideas of a cow, I have applied my lower than cow level knowledge quite effectively to help individuals and businesses. So cows must know more than you think, and hopefully I can achieve that level by learning from people that wish to help, not from those who only wish to criticize.
     
    My “doctoral dissertation” (not a thesis, that is Master level work) was not only groundbreaking, but has led to an entirely new line of research (which I no longer participate in).
     
    And, if I have provided you with a laugh then I have done well. I think joy and humor are good for the health and soles of all people.
    Regards,
    Dr. Scott

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    #165095

    Brandon
    Participant

    I thought you said we were going away!! We already celebrated!

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    #165098

    Chris Seider
    Participant

    Ken,
    If you still get this…..scary date of your original post,  but I’d like to see a storyboard of merging KT and DMAIC…. 
    I went through the official training and either I got a bad trainer or I’m too analytical but I found the KT analysis clumsy and easily influenced by circular arguments….
    I’m open to ideas…thanks   [email protected]

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    #165137

    Dr. Scott
    Participant

    Heartbreaking,
    You have my acknowledgment page wrong (in fact it is less than a half page). My dedication page is one paragraph long. Combine the two and you get nearly three quarters of a page. Neither page contains any of the references or words or dedications or acknowledgements that you quote below. So I don’t know who you are talking about and neither do you!
    My dissertation (not thesis, surely you can figure out the difference on your own without me having to tell you 10 times) is 333 pages (single spaced). I began writing a publication (book), but decided to be a contributor and editor of a book based on my dissertation (that was coauthored by professors from Vanderbilt University, Baylor University, and The University of Tennessee).
    All papers I have ever cited as authored by me as published are indeed published. And I don’t believe I have ever cited any of those papers here because as I told you earlier, I have a new more successful career now. What I did as a professor was excellent, but has nothing to do with Six Sigma. So, I am not sure what or who you are referring to.
    You obviously have the wrong person in mind (assuming you have a mind). But, you can get off your lazy Axx and try to again.
    In short, YOUR ARE WRONG ABOUT EVERYTHING YOU HAVE SAID.
    And never attack my character again. Or you will embarrass yourself more than you already have (if that is possible).
    No Regards or Respect to You,
    Dr. Scott

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    #165142

    Dr. Scott
    Participant

    Brandon,
    Things like it will never go away. All that can be done is to defend oneself when deemed necessary. In this case, I deemed it necessary since it misquoted me and attacked my character when it has no character itself. Hopefully, the moderator will close this thread, and again try to block it.
    Regards,
    Dr. Scott

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    #165145

    Brandon
    Participant

    Great idea!!
    iSS Moderator please track the IP Address for Virtual, Hiatus, Friede, Hearbreak, etc. You will find them the same plus some other names I don’t recall.
    Please read those posts. You will find no contribution in any of them – solely demeaning comments – about everybody.
    I suggest you block this person from access.

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    #169520

    Rui Natal
    Member

    Hello Ken,
    I am from Brazil and currently to much involved with IT Service Management and with Problem Management discipline and process, of course.
    Would you mind sending me a copy of the material you have prepared about KTA ?
    Thanks a lot, in advance.
    Cheers.
    Rui Natal

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    #172829

    Red Libao
    Participant

    Hi Ken,
    I am a neophyte in quality management system.  I certainly appreciate it very much if you could entrust me your storyboard for some good ideas.
    best regards,
    [email protected]

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