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Key Perfomance Indicators for Human Resources

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  • #33582

    mauro
    Participant

    I was wondering what KPI’s companies measure for the Human Resources Dept. Any help ?
    Thanks
    Mauro
     
     

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    #91033

    NKKhoo
    Participant

    The HR scope is very wide, so you need to narrow it down and choose your own KPIs. Good luck! :-) 8. Develop and manage human resources8.3 Manage deployment of personnelPercentage employee absenteeismCost per external hireCost per internal I LireCost to superviseCurrent employee/supervisor ratioExternal accession rateExternal replacement rateInternal accession rateInternal replacement rateJob posting effectivenessJob posting response rateNumber of days to fill an employment requestNumber of days to respond to applicantNumber of job descriptions writtenNumber of jobs leveledOrientation and training costs per hirePercentage of employment requests filled on schedulePercentage of offers acceptedPersonnel turnover rateRelocation expensesRequisitions filled per month/quarter/yearRequisitions per recruiterTime to evaluate jobsTime to process an applicantTime to start 8.3.2 Develop succession and career plansDistribution of performance appraisal ratingsDistribution of merit pay increase recommendationsRatio of promotions to total employeesRatio of openings filled internally vs. externallyAverage number of years or months between promotions 8.3.3 Recruit, select, and hire employeesAverage days to fill open positionsAverage days between opening and fillRatio of acceptances to hiresRatio of acceptances to offersRatio of qualified applicants to total applicants 8.3.4 Create and deploy teams; 8.7 Ensure employee involvementCurrent employee/ supervisor ratioEmployees involved in job rotationNumber of days to answer suggestionsNumber of suggestions per employeeNumber of suggestions per teamPercentage of employees participating in company sponsored activitiesPercentage of suggestions acceptedPercentage of total workforce now participating in self directed work teams 8.4 Develop and train employeesCost per traineeHours of employee trainingNumber of days to develop a training course or modulesNumber of hours per year of career and skill development training per employeePercentage of employees trainedPercentage of employees with development plansPercentage of training classes evaluated as excellentTotal expenditure for tuition reimbursement or executive developmentTotal external training expendituresTotal internal training daysTotal internal training expendituresTrainee or unit work performance changesTraining costs as a percentage of payrollTraining costs as a percentage of sales/revenueTraining days per employee per yearTraining department employees to total employees 8.5.5 Develop and manage base and variable compensationAverage salary cost per employeeCompensation costsCompensation costs/revenueOvertime pay costsPercentage of performance appraisals submitted on timeSalary range exceptionsSupervisory compensation costs/total compensation costs8.6 Ensure employee well being and satisfactionDepartment morale index 8.6.3 Manage and administer employee benefitsBenefits cost per employeeBenefits costBenefits costs/revenueBenefits costs/total compensation costsBenefits to payroll ratioError rates in processing benefits claimsRetiree benefits costs/expense8.6.4 Manage workplace health and safetyAccidents per monthLost time for injuries per total hours workedNumber of grievances per monthPercentage of departments with disaster recovery plansSafety violations by departmentWorkers’ compensation costs/expenseWorkers’ compensation costs/headcountDays without incidentHours worked per lost time incidentHousekeeping auditsInsurance loss ratiosLost time severity ratesOSHA FinesOSHA Recordables/severity rateSafety meetings heldTotal case incident rateTraining documentation

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    #145621

    Savage
    Participant

    NKKhoo,
    This list is very helpful…could you possibly share your source of this information. Also, I see that these KPIs are from section/chapter 8. Does the source include KPIs on other corporate departments (ie. Customer Service, IT, Operations and Maintenence)? I realize that your post was from 3 years ago but hopefully you or someone else can share “a” or “the” source for this information.
    Thank you,
    Matt
     

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    #145623

    Marlon Brando
    Participant

    I  believe  the  originator  has  passed away  before  2  years.So try  to  respond  to  “fresh ” messages.good  luck

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    #158687

    momovivian
    Participant

    thank you !  The information is very helpful for me . I am very sorry for your passing away.

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    #158724

    Silviu
    Member

    More KPI’s can be found on this site:
    http://www.orau.gov/pbm/sample/sample.html
    Silviu

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