iSixSigma

kpi

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  • #53026

    Sankar
    Participant

    what are the kpi’s for quality control department in a manufacturing organisation?

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    #187496

    Suwandi SSCX
    Member

    Many possible KPIs are available for Quality Control in Manufacturing. You need to align this with you company’s operating plan and operational goals, but below are common KPIs: 1. Number of Quality Claim from Customers, Quality Complaint 2. Cost of poor quality 3. % of Defect (Sigma Level) 4. Customer Satisfaction for product qualityHope it helps. Suwandi

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    #187499

    Leader
    Participant

    Also there are more “internal” KPI’s — cycle time for testing, OEE for analytical equipment, internal lab investigations, etc.

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