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LEAN for Transcational Process – IT Specific

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  • May 2, 2007 at 12:23 pm #26624

    Walter McGregor
    ★ 10 Years ★
    Member

    LEAN Gurus,We’re working on a lean event for transactional processes for the very first time in our company. We were task to do reduction of IT systems downtime. And our mentor pointed out that our work should involve on the response time in handling IT systems downtime. I’m new to LEAN and I’ve been searching the Internet for materials that I would like to make as reference as LEAN is mostly done for manufacturing processes, I haven’t seen anyone doing LEAN for transactional specifically on IT. I hope I can find a white paper or case study regarding on my query.Thanks.

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    May 2, 2007 at 12:40 pm #64698

    Vidyadhar
    ★ 10 Years ★
    Member

    For implementation of Lean first walkt the process, Map it as it is… Then try and find out what steps are Non Value adding… eliminate the same.
    However for Server Downtimes, You would like to build a Poka Yoke, to prevent any unplanned outages, or if these occur, see if an option of a different gateway/switch is available to save the down times.

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    May 2, 2007 at 12:44 pm #64699

    Walter McGregor
    ★ 10 Years ★
    Member

    The whole IT system itself is built on the concept of redundancy. Sometimes when a failure occurs it would take us 6 hours to fix the problem whereas our SLA with our customer is 30 minutes. Any paper that is similar to what I’m working on?Thanks.

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    May 2, 2007 at 1:10 pm #64700

    Ovidiu Contras
    ★ 10 Years ★
    Participant

    Walter,
    White papers won’t do any good, without a deep understanding of Lean principles. Copying a formula without knowing what’s behind it is dangereous, especially when problems in the new setting arise.
    My recommendation would be to learn about flow, pull, waste, root cause and all the related good stuff before doing anything .
    Hope this helps

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    May 2, 2007 at 6:16 pm #64702

    McD
    ★ 10 Years ★
    Participant

    Ovidu has it right, you really need to understand what is behind the lean equations.
    The manufacturing stuff is actually pretty applicable; you just need to open your mind up to apply the same thinking to the I/T space.  Understand the 7 wastes, map your process, and then go after eliminating those wastes.
    In Six Sigma, we tend to go after the defects.  Often, we think of a process taking too much time as a defect, but our thinking is about reducing defects.  Lean, in contrast, tends to go after time (at least as applied to I/T).  Defects are one of the wastes, but not the only one.
    But at the core, it starts with your process map.  Once you understand what you really are doing, you can start to design what you ought to be doing.
    –McD
     

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    May 4, 2007 at 12:53 pm #64705

    Ropp
    ★ 10 Years ★
    Participant

    Hi Walter,
    I would suggest getting ahold of two books to help you with your understanding of applying lean to the IT / Service Transactional world.
    Lean for Service by Michael George
    Value Stream Management for Leans Office by Tom Shuker
    I do this everyday for EDS, and reference these books on a regular basis. 
    Dave
      

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