Lean Six Sigma in Restaurants
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- This topic has 11 replies, 5 voices, and was last updated 3 years, 8 months ago by
Mike Carnell.
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- February 20, 2015 at 5:32 pm #54949
Can Lean Six Sigma be applied in a restaurant?Will it be beneficial?
0February 20, 2015 at 5:41 pm #197826
Katie BarryKeymaster@KatieBarryInclude @KatieBarry in your post and this person will
be notified via email.Vikrant — Lean Six Sigma can be applied to any industry. Did you look at our Industries section? https://www.isixsigma.com/industries/
0February 22, 2015 at 8:03 pm #197830Thank u Katie,
Can you tell me how it is different from implementing in a manufacturing form or healthcare?0February 23, 2015 at 10:52 am #197832
Katie BarryKeymaster@KatieBarryInclude @KatieBarry in your post and this person will
be notified via email.Vikrant — The methods and tools do not change — only the industry.
0February 24, 2015 at 12:14 pm #197843
Mike CarnellParticipant@Mike-CarnellInclude @Mike-Carnell in your post and this person will
be notified via email.Vikrant I am not sure why you would view a restaurant as something different than a manufacturing process. If I take raw material i.e. food and transform it into a product i.e. a meal I am not sure how much more closely you can come to a manufacturing process. For every meal you serve there should be roughly a known amount of ingredients that need to be used. If I use more then I have an improvement opportunity.
The cool part about a restaurant is how closely coupled you are to the customer. Feed back can be instantaneous. You don’t need some inspector or a test to approve you to ship it. The customer is generally on the other side of a wall and if you want to know what they think you can just go ask them.
There is a good book called All I Need To Know About Manufacturing I Learned In Joes Garage. Look at how he extrapolates concepts. At the risk of being a cliché you need to think outside the box. Stop thinking about why you are different and start looking for similarities. Not everything will work but then not everything works in every manufacturing site. You just need to have the wisdom to decide what will help you.
Just my opinion
0February 25, 2015 at 11:37 am #197846Than you Mr. Carnell.
0April 26, 2017 at 7:09 am #201262All you need to do is standardizing your processes first and then try to improve them.
0April 28, 2017 at 9:45 pm #201277
StrayerParticipant@StraydogInclude @Straydog in your post and this person will
be notified via email.We sometimes hear that lean six sigma is not applicable to creative processes — the arts, including cuisine. There’s some truth in that. Once the creative process becomes a production process, as in a restaurant’s production of meals, there is a defined process with defined inputs and outputs. In short, lean six sigma is probably useless for how a chef creates a new dish. But it certainly applies to how the restaurant consistently makes and serves that dish.
0April 29, 2017 at 3:02 am #201278
Pawan DwivediParticipant@PawanDwivediInclude @PawanDwivedi in your post and this person will
be notified via email.I agree with strayer’s opinion that six sigma will not helpful to make or create food but it can help you in the process and deliver the food order calculation and output data.
0May 7, 2017 at 11:09 am #201310Vikrant,
There is an excellent book “Rohit Ramaswamy: Design and Management of Service Processes – ISBN: 0-201-63383-3”. I hope you will enjoy it.
Good Luck
Thot0May 8, 2017 at 5:36 am #201313
Dean EkmanParticipant@dean6294Include @dean6294 in your post and this person will
be notified via email.While I agree that LSS can’t make a great chef, it absolutely can impact venue management.
How many of us have encountered a poor reservation system, a host/hostess that can’t seem to promptly seat guests as tables become available, or table clearing/resetting activities that could be better. Don’t get me started on items not being available (although they are on the menu)…
Nowhere to go but up – and LSS can help!
0May 8, 2017 at 9:28 am #201318
Mike CarnellParticipant@Mike-CarnellInclude @Mike-Carnell in your post and this person will
be notified via email.Did anyone read the question. The question was not can it help you cook. The question was can it help in restaurants? (@dean6294 and @PawanDwivedi answered the question that was asked)
Just my opinion
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