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Lean Six Sigma in Restaurants

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • #54949

    Can Lean Six Sigma be applied in a restaurant?Will it be beneficial?

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    #197826

    Katie Barry
    Keymaster

    Vikrant — Lean Six Sigma can be applied to any industry. Did you look at our Industries section? https://www.isixsigma.com/industries/

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    #197830

    Thank u Katie,
    Can you tell me how it is different from implementing in a manufacturing form or healthcare?

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    #197832

    Katie Barry
    Keymaster

    Vikrant — The methods and tools do not change — only the industry.

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    #197843

    Mike Carnell
    Participant

    Vikrant I am not sure why you would view a restaurant as something different than a manufacturing process. If I take raw material i.e. food and transform it into a product i.e. a meal I am not sure how much more closely you can come to a manufacturing process. For every meal you serve there should be roughly a known amount of ingredients that need to be used. If I use more then I have an improvement opportunity.

    The cool part about a restaurant is how closely coupled you are to the customer. Feed back can be instantaneous. You don’t need some inspector or a test to approve you to ship it. The customer is generally on the other side of a wall and if you want to know what they think you can just go ask them.

    There is a good book called All I Need To Know About Manufacturing I Learned In Joes Garage. Look at how he extrapolates concepts. At the risk of being a clichΓ© you need to think outside the box. Stop thinking about why you are different and start looking for similarities. Not everything will work but then not everything works in every manufacturing site. You just need to have the wisdom to decide what will help you.

    Just my opinion

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    #197846

    Than you Mr. Carnell.

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    #201262

    All you need to do is standardizing your processes first and then try to improve them.

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    #201277

    Strayer
    Participant

    We sometimes hear that lean six sigma is not applicable to creative processes — the arts, including cuisine. There’s some truth in that. Once the creative process becomes a production process, as in a restaurant’s production of meals, there is a defined process with defined inputs and outputs. In short, lean six sigma is probably useless for how a chef creates a new dish. But it certainly applies to how the restaurant consistently makes and serves that dish.

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    #201278

    Pawan Dwivedi
    Participant

    I agree with strayer’s opinion that six sigma will not helpful to make or create food but it can help you in the process and deliver the food order calculation and output data.

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    #201310

    Vikrant,

    There is an excellent book “Rohit Ramaswamy: Design and Management of Service Processes – ISBN: 0-201-63383-3”. I hope you will enjoy it.

    Good Luck
    Thot

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    #201313

    Dean Ekman
    Participant

    While I agree that LSS can’t make a great chef, it absolutely can impact venue management.

    How many of us have encountered a poor reservation system, a host/hostess that can’t seem to promptly seat guests as tables become available, or table clearing/resetting activities that could be better. Don’t get me started on items not being available (although they are on the menu)…

    Nowhere to go but up – and LSS can help!

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    #201318

    Mike Carnell
    Participant

    Did anyone read the question. The question was not can it help you cook. The question was can it help in restaurants? (@dean6294 and @PawanDwivedi answered the question that was asked)

    Just my opinion

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