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  • #42358

    LEAN
    Participant

    Does anyone have any experience of implementing Lean in the insurance sector. What are the disadvantages / advantages of implementing lean?
     
    regards
    LeanThis thread has been moved to the Financial Services discussion forum. Please click here to continue the discussion.

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    #133682

    Dog Sxxt
    Participant

    Not in insurance, but in sales and support transactional processes. We did help a German MNC’s Asia sales and service center implementing lean recently. The advantages are you see quick and significant result achieved in the short period of time with minimum data collection in cycle time reduction, reduced order backlog, improved on-time and accurate account payable and received, etc.One week Kaizen event is extensively used for every core process and a total of 10 processes are lean overhauled within 6 months.The disadvantage is staff are always over-stressed under a fast pacing Kaizen event, a totally new exercise for them.

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