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lessons learned / best practices

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  • #32079

    BB
    Participant

    I’m looking for advice as to what I should be thinking about when trying to improve the use of best practices and lessons learned within a large manufacturing company.Β  We’re trying to document mistakes when they occur, correct them and then communicate it to the organization to preven it from happening again.Β  I suppose this could also be termed increasing our organizational learning capabilities.
    Any advice?
    Thanks.

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    #85250

    Swaggerty
    Participant

    We have a monthly Quality roundtable(teleconference) where we share those type things. We are looking at creating an online database so each site can enter issues,best practices and review findings.

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    #85251

    Digital Abyss
    Participant

    You have just hit on one of the key concerns I have at my company. We are a large financial services company that is geographically diverse. We have many projects across the company, and I keep running into the same issues that teams have already overcome. I think the problem in a large organization like this is that there are SO MANY lessons learned that by the time you stumble across something relevent to the project you are now working on, you have already solved the same problem.
    It would be great if someone came up with a better way to share tribal knowledge than reading all of the thousands ofΒ project summaries and lessons learned sections and trying to commit all of it to memory. Maybe we could somehow create a “Top 10” list of the most frequently occurring lessons learned, but that too would involve combing through all of the project summaries.

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    #85252

    Mikel
    Member

    Ever heard of intronet sites and key word searches?
    How about your FMEA’s?

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    #85256

    Ben R
    Participant

    At a previous company we created an intranetΒ website to warehouse lessons learned. It took a couple of people to adminster the program, but it worked pretty well.

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    #85262

    Digital Abyss
    Participant

    Yes, we have a very well organized intrAnet with a site dedicated to quality relatedΒ  stuff. We even make all (or most) of the project summaries available on line with lessons learned.
    The trouble with it is how to search intelligently for what you need. For example, if I’m doing a project to improve cycle time, and I run into a problem related to project team dynamics, doing a key word search on “team dynamics” does no good if it was described somewhere else as “politics” or “political fighting.” Likewise, doing a word search on “cycle time” would probably lead toΒ five hundred hits or more, but tell me nothing about my specific problem with my team.
    This is the kind of problem we have run into. We have so much data, it becomes useless because you can’t effectively sort it to extract information that you need.

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    #85265

    BB
    Participant

    Yes, I think having good descriptors and standard categories is necessary in order for the searches to be very valuable especially with a large number of records.
    Also a good point is adding a new failure mode and solution to the problems to an FMEA and notifying those who use those same FMEA’s.Β Β It would also be nice if we used Process Control Systems for our business processes and developed FMEA’s for those processes also.Β  Then we could use the same methodology, notify those using the same FMEA (or similar enough FMEA).
    BTW, anyone out there actually use Process Control Systems in their company?Β  I hear GE really uses them a lot.Β  There also known as Process Management Systems I believe.

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    #85305

    Tanya B.
    Member

    The whole idea behind best practices and lessons learned is that you want to REUSE the information somewhere else, so that someone else doesn’t have to reinvent the wheel. To reuse, you need to have standardized (or close) processes.
    What I would suggest is teaching the benefits of process management, process standardization across companies (AR, AP, Sales, etc.), and sharing of best practices. That’s the groundwork for then utilizing the bp’s/lessons learned and being successful in your endeavor.
    Good luck!
    Tanya

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    #138895

    Francisco Maciel
    Participant

    Hello,
    Well I just started a new concept (that’s waht we think…); we are using FMEA as a lessons learned document and the Idea is to have a live document where we can show the casuse of issues, how badly this affect our production line, how often we receive ths problem (based on PPM’s) and how easy are this to detect to our providors (this due we are 0 defects oriented).
    If some-one have heard of something like this please let me know. I want to use this as an example of a good methodΒ for a lessons-learned and continuous improovement.
    I hope to finish this onΒ 4 months more, if you are interested to have an up-date please let me know; I’ll be pleased to share it.
    Regards: Francisco Maciel / SQM MM

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    #138899

    Paul Gibbons
    Participant

    Fransico,
    I have used FMEA in a ‘Care Point’ format to communicate root cause analysis.
    Failure Mode: What is the problem?
    Effect:What

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    #138900

    Paul Gibbons
    Participant

    I will try again…
    I Β have used FMEA in a ‘Care Point’ format to communicate root cause analysis:-
    Failure Mode: What is the problem? Use photos or illustrations
    Effect:What is the effect from the problem? Again use photos or illustrations.
    Analysis: Show the improvement using guess what?
    I used a colour coding system for the Care Points, Red header for production related, Magenta header for quality related and Green header for safety related.
    All of the Care Points are produced on a one page displayable document and displayed together at the plant operators control station.
    Any similarities?
    Paul
    Β 

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