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Lights out at Home Depot

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  • #36504

    MDLSSBB
    Participant

    Interesting conversation at a local HD store.  Long time associate commenting on SS says that management runs around with their SS books but are unsuccessful in implementation.  Associate says SS doesn’t work in the retail environment.  Store management doesn’t involve workers in communicating goals / projects.As I was looking at laminate flooring samples, associate states that customers walk out of store without paying for samples.  They even see the customers putting them in their pocketbooks!! Associates states that they purchase replacement samples at over $100/yr.  Perhaps it’s the lack of communication and associate training by management that will prevent HD from realizing the full benefit from SS.  I see plenty of opportunities for CI every time I visit.  I hope HD does and energizes / engages their employees as well.  There is competition nearby.  If not, attainment of future business objectives will be dimmed. MDLSSBBP.S.  I paid for my laminate flooring samples !

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    #105470

    Mikel
    Member

    To conclude that SS doesn’t work in retail based on one person’s personal experience is a stretch.
    On the other hand, it would be refreshing to see at least one of the GE superstars fall short.
    Let’s rout for the underdogs – Go Loews!
    By the way, has any one noticed the blitz of Loews in the Atlanta market? Going after Home Depot at home!

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    #105478

    MDLSSBB
    Participant

    Stan,
    I apologize.  I didn’t mean to infer how HD is doing based upon one associates comments.  However, after shopping at HD for several years, you see that not that much has changed.  Even with the 4 self serve checkouts, which were closed, and one register open with a dozen people in line, it always forces me to consider the Blue L as an option.  All the price matching in the world doesn’t help when you have inconsistent service.  Maybe that’s why there appears to be alot of inventory on the shelves.
    Now if I could walk out the door with enough laminate samples under my shirt, I could do my powder room for free ! 

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    #105486

    John Smith
    Participant

    Just sit back and watch. BOA is going to be next!!

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    #105492

    Stevo
    Member

    Ok, I’ll bite.  John, why do you think this.  Do you have info or are you just trying to get Darth’s panties in a bunch?
     
    Stevo

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    #105495

    PB
    Participant

    We were baffled when we did not see 2 associates who we had met at HD to give us a take on lumber. We found both of them working at Lowes. These are just 2 who went to work for Lowes of the many we may not know about.
    Also, about 2 years ago, Lowes in town next to where I reside, was feeling the crunch. Now it is doing great business. There is no need for SS if a company is profitable and you have repeat business. I  go to Lowes and do not even think about HD (which is about 1 1/2 mile from my house). How unfortunate for HD? (I think HD will still survive)
    PB

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    #105496

    John Smith
    Participant

    Let’s see if Darth can comment about the recent departure of several higher profile ex GE/Allied/Motorola talent that saw the light.

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    #105510

    “Ken”
    Participant

    There are many “talented” ex-GE, ex-Motorola, and ex-Allied that left their companies to go to some compaines that recently started Six Sigma, BOA being one of them.
    just one simple question: If there were so many talented Six Sigma professionals in GE, Motorola, …, why couldn’t they fix their own quality?

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    #105538

    ong
    Member

    John:
    What are you talking about? Can you be more specific?

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    #105540

    Ken Feldman
    Participant

    I have no intention of getting all wrapped up in this argument…again.  Talented people leave organizations and talented people enter organizations.  In a large organization like BOA there will always be turnover of top talent and the success at BOA will continue to draw in top talent.  It is the way of the world.  Attend a few conferences and compare what other organizations are doing.  Look at the success of the organization itself.  Also look at recent organizational changes which in fact strength and enhance the SS effort rather than detract from it.  If you are an insider, you know what I mean.  They are intended to make SS more a part of what is done at BOA rather than something on the outside looking in.  That is a sign of a maturing SS deployment.  The number of people being trained, projects started and completed all point to an enlargement of the effort not a “lights out”.  Others may provide emotional counter arguments due to some negative personal experience but try looking a little more global and you might see the forest through the trees. 

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    #105545

    Poster
    Participant

    What an intelligent statement!  “Fix their own quality”
    Last time I checked, GE was not doing half bad nor are they in the wall street journal every other week for some type of  SEC or ethics violation.  (ie think Nations funds)  Mention six sigma, and no one mentions BOA or Home Depot, they mention the “General”.  Do you see any postings out here about GE losing ex BOA or Home Depot six sigma talent?  No, want to know why…?  Because six sigma is the way GE run’s their business, someone leaves and someone step’s in next day that speaks the language and understands the operating rhythm.  They don’t scramble to troll six sigma talent externally.

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    #105548

    KBailey
    Participant

    Regarding the statement:  There is no need for SS if a company is profitable and you have repeat business.
    It’s not uncommon for companies in growth industries to be profitable and have repeat business, even if they’re not well-managed. The question is whether they’re maximizing shareholder value without breaking the rules.
    Well-managed companies, on the other hand, already apply sound problem-solving methods, measure many of the right things, make decisions based on data more than at poorly-managed companies, and have better organizational discipline – even if they’re not “Six Sigma.” Again, the question is not whether they’re doing OK, but whether they could be doing better.
    kb

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    #105564

    the man
    Member

    What is turn over rate of top six sigma talent?  (Not sure how you define it at BOA)  Break that down into those hired from the outside vs promoted from within.  
    Also, posters which say negative things about your employer are not all bitter, disgruntled employee’s – I have yet to see a post of yours honestly assess the forthcomings of your ss efforts at the bank, it cannot be perfect.  What is success defined?  Perhaps as another poster stated, it should be avoiding lawsuits or SEC investigations. Is Control phase taught there?  Every time one of these issues comes to light, Ken Lewis says it’s just one bad apple – everyone has them, but control phase around critical processes should root this stuff out.  SS is not just about volume of closed projects.

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    #105568

    “Ken”
    Participant

    You are so correct when you said, “SS is not just about volume of closed projects.” I have seen companies that claim their SS success by the number of projects they closed or by how much money the projects saved for the company but the companies have poor quality and loosing money as we speak.
    Number of closed projects and money saved do not give the complete health chart of the SS program. We can close 100 projects but if they don’t address the critical issues or they don’t leads to any implementation so what did we accomplish? As for money saved, I’ve seen many times that more than one project claimed savings for one quality issue.

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    #105575

    Ken Feldman
    Participant

    A couple of thoughts:
    1.  It serves no value to try and “convince” or explain what BOA is doing to people on the outside.  Every attempt is met with the usual sarcastic and uninformed responses.  No value added there.
    2.  If someone believes that there is another organization doing it better or that the grass is greener, then by all means they should search it out…as I or anyone else would.
    3.  No SS effort is perfect or without flaw including BOA.  It is just better at BOA than the many other SS efforts I am familiar with.
    4.  No one at BOA has to justify, defend or explain the SS effort to anonymous posters on a public Forum. 
    Sorry no panties in a bunch.

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    #105578

    John Smith
    Participant

    Darth:
    You said, “Every attempt is met with the usual sarcastic and uninformed responses.  No value added there”. I guess what goes around, comes around, eh? As for, “It is just better at BOA than the many other SS efforts I am familiar with.”  How can you make that claim since you are only teaching there and are not part of any deployment team? That’s where the challenge is!

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    #105582

    Obiwan
    Participant

    As someone on one of the deployment teams at Bank of America, and a former teaching team member (thus I have seen the good, bad and ugly) here, I CAN state that the deployment is going very well and making more progress than I have seen documented from any other company.
    Does that mean we are “the best?”  I would not make that claim.  I would claim that we are doing what it takes to make things happen within our industry.  Anyone on this thread that is not internal to the Bank (or Home Depot) usually cannot know what is really going on, it is simple supposition.  I would never claim to think that “the lights are going out” at the lightbulb company…I don’t work there, I don’t know.
    What I do know is that we are supposedly professionals that should hold ourselves to a higher standard (gee, Bank of America is doing that as well!)…and should not slip into mud slinging, particularly when we are not in a position to know.
    As for the mutual fund issues, etc., if you look at Bank of America’s record, we are in much better shape than many of our competitors.  But, comparing us to a manufacturing company, and saying that they have not had mutual fund issues, is not a correct comparison.  I personally believe that any company that is seriously adopting Six Sigma should be lauded and applauded as attempting to make things better for all.

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    #105589

    Poster
    Participant

    “As for the mutual fund issues, etc., if you look at Bank of America’s record, we are in much better shape than many of our competitors” 
    What facts do you based that statement off of?  Clearly not assets under management.
     
    I believe the comparison was not to a mfg company but a comparison to ethical companies….ie Richard DeMartini is allowed to retire gracefully from your Asset Mgmt group while presiding over after hours trading scandals….mfg company or not, where were the control charts and who was looking at them?

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    #105596

    Mike Carnell
    Participant

    MDLSSBB,
    I read this early this morning and wanted to respond immediately but a close friend encourages me strongly to save my responses until after noon since I am not a good morning person. There is some stuff that just gets caught in your head that is so amazingly inane that you have to do something to get it out of your head before it cause an aneurism so I am back to this string in hopes of saving my life.
    There was an article in a national newspaper when we were doing the Allied deployment that was talking about whether SS was a good idea or not. They had quoted some stuff from Larry Bossidy – pro SS and then they had a quote from a Technician who did not support it. Maybe in someones idiotic perception of how companies run the technician and Larry Bossidy are operating with the same level of knowledge. No data to back this up but I am guessing not.
    Just another guess but Bob Nardelli is probably not the guy that was hanging out in the store you referenced, speaking about the success or failure of the program. He does have enough sense to pull the plug on something that does not work or to pull the plug on people who are running something he knows works. (FYI – he was running GE Power Generation when we deployed SS there – so he has experienced success with SS) 
    Lets see if we profile the people who are most resistant to change do they tend to come from the short term or long term employees? I’m betting on the long term folks. I am even will to bet that that person in that store on a good dat may be knowledgable about a city but certainly not about the entire HD chain, let alone the entire retail industry.
    I assume from your post you consider yourself a BB. The water cooler attribute date is a long ways from anything that means anything. Extrapolating the sale of samples to the success or failure of a nationwide deployment is a little careless. (BTW – $100/year isn’t worth much – turning out the lights would save more than that)
    Does SS work in retail? May Company has worked steadily for about 5 years without turning some sensational headlines and has a very nice productive program. They are doing it slowly and strategicly. So it will work in retail – the success or failure must be something other than the type of industry. Imagine that. Deming saw it and wrote it down 30+ years ago and we are still responding to the same stupid people who continue to say “But we are different.”
    Put a little effort into trying to figure out why this “long time associate” might be saying this. Just maybe they like things just like they are?
    Good luck.

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    #105599

    Mike Carnell
    Participant

    kbailey,
    I am glad you added the part about “…. maximizing shareholder value without breaking the rules.” There are a considerable number of things out there that given an equal weight to say a pile of lumber – that are considerably more profitable assuming you can get it to market.
    There are a considerable number of the original group of SS consultants on the Allied deployment that passed through Compaq computer. You remember them (Compaq) – they were the ones with the Balance sheet everyone was in love with, margins were so great they wouldn’t consider anything with less than 30%, and they were #1 and always would be. They didn’t need SS or anything else because they owned the market.
    They could have been doing better – unfortunately in this case the same brain trust that didn’t need to do anything different doesn’t have to pay the price. They had lots of stock and options. When the bill comes due the person who lives pay check to pay check ends up with the bill. Like you said “… but whether they could be doing better.”
    Regards,
    Mike

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    #105605

    Ken Feldman
    Participant

    Obiwan, good to hear from you again, glad things are going well for you. 
    As for Mr. Smith, this thread is not about me and I have revealed way too much personal stuff in the past but I will try to provide a general answer to your question as to how a BOA SS Instructor might be in a position to assess overall deployment success/failure.  I had hoped that if you are a BOA Associate this might be common knowledge for you but if not, here goes.  The Role of the SS Instructor is described as follows:
    1.  Due to the demand for training in the organization, an Instructor is teaching upwards of 75-80% of their time.  Classes will average 25-30 people.  This means in a month’s time, an Instructor will work with approximately 100 people representing most of the Enterprise, business wise and leadership wise.  During the training, projects are coached, tales are told and insights are provided about the good, the bad and the ugly as Obiwan said.
    2.  In addition to the training responsibility, Instructors are required to coach GB/BB project teams as well as conduct Tollgate Reviews.  Again, these will cross most of the lines of business (LOB).  The same issues a LOB BB/MBB faces are also faced by the Instructor/MBB/BB Coach.
    3.  Instructors will also coach Executive Leaders and Champions exposing them to the highs and lows of broader deployment issues.
    4.  The Instructor group is responsible for auditing the control plans of projects across the LOBs.  This information is shared amongst the group and provides insight into any deployment issues so that an Instructor can consider these when coaching.
    5.  As Obiwan mentioned, Instructors leave the group to join LOBs and occassionally the opposite happens.  Furthermore, a number of BOA homegrown MBBs from the LOBs are coming into the Instructor ranks bringing with them the internal deployment experiences.
    6.  The Instructor group is also responsible for the certification of homegrown BBs and MBBs for the LOBs.  As a result of their Mentoring role, they are often intimately involved in projects and LOB deployment issues.
    Given the broad exposure across LOBs, levels of leadership and involvement in projects and business issues, I am still comfortable saying that Instructors are uniquely positioned to make a broad assessment of SS deployment, both the successes and failures.  Granted, an Instructor can not have the same depth of experience or knowledge as a LOB BB/MBB for a specific LOB deployment since they live it day to day.  But by the same token, that BB/MBB may have a biased view and perception of the broader picture as a result of their limited experiences in the LOB.
    I hope this helps provide a clearer picture and since you feel you know me, please feel free to contact me if you wish to discuss this further in person.

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    #105607

    Markert
    Participant

    Thanks to Mike Carnell and Darth for providing a bit of sanity to counterbalance a couple of moon howlers on this thread.
    Apparently reliving “Groundhog Day” continues tomorrow with more nonsense!
    Before the non-descript JO billboard painters get ready with their spray cans, Albert Einstein wrote, and it would be nice to prove him wrong just once:
    “Only two things are infinite, the universe and human stupidity, and I’m not sure about the former.” 

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    #105626

    Charmed SIX
    Participant

    I agree

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    #105627

    Ted
    Member

    I disagree.  – I am frankly tired of hearing antecdotes about how great BOA’s six sigma progrma is from Darth.  Give it a rest.

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    #105632

    Mike Carnell
    Participant

    Ted,
    The point was that the thread started over a comment from a store level employee and was extrapolated to the level of the HD deployment and then to the level of the retail industry. I am sorry but that is stretching attribute data with a sample size of one beyond its confidence limits or its sanity limits. That type of comment is one of those passive aggressive behaviors we all deal with daily whether you are deploying Six Sigma, changing shift schedules, changing benifits plans, etc. They really don’t care they just want attention.
    I did not say either were great deployments and I did not say either were bad. I have had contact with a MBB that used to post here regularly who left a mediocre deployment and went to BOA and likes it much better. Sum total of what I know about BOA.
    When we did Power Gen at GE Bob Nardelli was President. I worked mostly with Ellen Smith (now at Pratt and Whitney) and only met him once. He is very much the kind of person who drives performance as does Jack Welch. I am sure if he doesn’t get it he will find someone who will. If HD is going badly it probably won’t go that way long.
    As for Darth. I would rather have someone who is proud of the work they are doing and willing to talk about it than the person at HD doing their professional victim, jaded old timer aren’t I cool, kiss my butt to get me to act interested, Chicken Little thing. That person is scared. Darth has his chin stuck out doing Fight Club. I’m ok with that.
    Just my opinion.

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    #105633

    Mike Carnell
    Participant

    Phil,
    Thank you.
    Great quote. Einstein was pretty cool. Said a lot of interesting thing.
    What is a “JO?”
    Regards,
    Mike

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    #105641

    Ken Feldman
    Participant

    Mike,
    A couple of thoughts.  I don’t believe I have seen overwhelming response to this thread from a HD SS professional who can give us a truer insight than all our suppositions.  Second, my last post I merely described the job of the BOA instructor in direct response to John Smith’s question.  There was no chest beating, at least I don’t believe there was.  Finally, either there are no successful SS efforts out there or I and a few of my fellow Associates are the only ones willing to, as you said, put our chins out.  Lots of Jerk Offs (JO) willing to take shots but none seem to be willing to describe the details of their SS deployment and what makes their company successful.  I, for one, am very anxious to learn how others have become successful in their implementation.  I have shared probably more details about what BOA has done than I should have.  Yet, I see no reciprocity from all the other suppossed experts.  Why do you think that is?

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    #105644

    Mike Carnell
    Participant

    Darth,
    There are probably a couple reasons for some being not so candid. There are a lot of times when I have to make a decision between whether some set of data, forms, etc belong to me or if they belong to a customer. The amount you can disclose before you get fired is probably part of it.
    A lot of people aren’t willing to defend their ideas. We have carried a lot of this soft skills stuff to the point where when someone says something so overwhelmingly stupid the whole group just nods and thanks them for their input. If they do that here and they will get hammered. The interesting part is when you get hammered for hammering someone – like Sean Penn assulting someone for attacking his pacifist position.
    When it gets extremely ludicrous you need to print them out and tape them together so they read like a book. It can be very entertaining.
    The other side is the propensity of this industry for litigation. Certain individuals and firms have a track record of litigation that people would not believe. The problem with our system is all you have to do is file and the fight is on. More times than not it is a war of etrition. Who has deep enough pockets to make to the end of the tunnel.
    Just my opinion.

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    #105651

    Tate r tot
    Member

    GE, Home Depot and Bank of America. That is where all the speakers at that Summit are from. Either the conference isn’t worth the money or this string is wrong? Tater

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    #105652

    Tate r tot
    Member

    Why would HD have a bad deployment with someone like Fran Kjeldson at the wheel. She came out of that same group from Gateway that is destroying Palm. They just stumble from one bad deployment to the next. Notice none of the old crowd got hired because they knew she didn’t know what she was doing.
     
    Back her up with Tony Weeks. There is a formula for success! The only place where 1+1=0.
     
    The tater thinks you should sell your stock now cause this baby is going down hard.
     
    Tater

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    #105653

    John Smith
    Participant

    “As for Mr. Smith, this thread is not about me ….” Who said it was about you? I stated an opinion regarding SS deployment as I saw it not as I heard it! Then you jumped in as usual and made up some stuff.
    As to meet with you to discuss this: Frankly speaking, I neither have any respect for your “technical expertise” nor for you.

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    #105656

    Mikel
    Member

    Mike, Dartth and Phil;
    Greeting from ground zero of hurricane Charley. I am doing a little experiment in modeling this afternoon. I am sitting 14 feet above sea level on a beautiful southwest Florida waterfront. The current prediction is 12 – 13 feet rise in the water in the next hour (about 4′ above mean high tide right now).
    I am drinking Red Stripe and sipping Tequila so I am probably on the far side of Mike’s “no posting in the morning”.
    This is kind of a silly thread don’t you think? One person’s observations on one store.
    I agree with what Mike wrote to you Darth – continue to stick your chin out, give good advice to those who deserve it, ignore the Darth/BOA bashers (unless of course they have real data about the subject), and slap the dogma preachers everytime they show up (that is assuming my RS detector doesn’t beat you to the punch).
    I highly recommend curling up with a book by Hiassen (his new one Skinny Dip is good even though the governor is only in there briefly). Nature is in its glory today, my eight month old baby is thrilled by the chimes thrashing outside, the winds will be at 120+ mph in a few minutes, the tide is rising, the Everglades are being recharged and some of man’s folishness is being returned to nature. Life doesn’t get much better than this.

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    #105661

    Ken Feldman
    Participant

    Oh Johnny boy….Friday the 13th isn’t being good to you.  Your first post stated, “How can you make that claim since you are only teaching there and are not part of any deployment team?”  Seems like a direct question to me.   I attempted to provide an objective and articulate response and answer it in a more general fashion but certainly reflective of my own situation.  This doesn’t seem the same as  “I stated an opinion regarding SS deployment as I saw it not as I heard it!”  
    Then you go on and say “Then you jumped in as usual and made up some stuff.” Well, maybe it’s me but it seemed like you were asking me something directly so I “jumped” in to respond.  As for “making up some stuff”, you will have to be more specific because upon re-reading my post it appears I merely described the job of an Instructor.  Of course since you are apparently more familiar with the job than I am, possibly you could expound upon what was “made up”. 
    As for your last inane comment, “As to meet with you to discuss this: Frankly speaking, I neither have any respect for your “technical expertise” nor for you.”  Me thinks the truth is that you would rather hide behind some anonymous name, take cheap shots rather than demonstrate your own “technical expertise” and debate the issues as a man rather than a whiner.  Then again, Phil does have a job for you with the other JO Billboard painters who never contribute nor openly debate.  My guess is that you are all one and the same but feel more comfortable switching names and playing hide and go seek. 
    Well Phil, you were right they are coming out today.  It might be a combination of the atmospherice pressure changes due to the two big storms and the Friday the 13th curse placed upon BBBJOs.  I am also working with some of the Forum people and have a pretty good idea who these people are.  In fact, they are the same from what I am gathering.  The big hate fest is due to the fact that they applied to work with our group a while back but were turned down due to lack of knowledge and adequate capabilities.  I didn’t make the decision but apparently have taken the blame.  That’s the apparent reason for changing names and hiding.  They don’t want to give away their position because it will be too easy to pick them off.  Just thought I would share that with you.

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    #105662

    Ken Feldman
    Participant

    Sorry to hear about you and Charley.  I am also in S. Florida but we once again dodged the bullet.  Based on the Red Stripe, Tequila and 8 month old baby, you are certainly not the old, surly, Jack drinking wise guy from the Bay Area.  You must be one of the younger, brighter and more lucid of the Stans.  So, stay dry and safe and keep us posted.

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    #105671

    Mikel
    Member

    Nothing to be sorry about with Charley. I came in yesterday especially for the show. I knew it would be here even though the forecasters said Tampa. I’ve got this boat that attracts the storm. I had it in the water in Biscayne Bay a few years ago when a storm was to be going up the west coast and woke up the next morning with the storm right on top of me. It took about a year to get the boat right again. Well it’s in the water here, so I knew the storm would be taking a turn toward me. I have the boat secured better this time, a generator, lots of Red Strip and grouper that was swimming this morning. Life is definitely good.
    By the way – fooled you, this is the old guy. Switched from Jack to Reposado to listen to a little Buffet. Switched to John Lee Hooker and the Reposado is still good. The baby is dancing to Mr. Lucky as we speak. Robert Cray is next.
    Go read some Hiassen and forget about John Smith. By the way I think he works in your Charlotte office.

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    #105672

    Mike Carnell
    Participant

    Stan,
    Good luck with Charley. To pass the time you may want to hunt up a CD by Ron White called “Drunk in Public” and listen to the part about the guy in the keys that tied himself to a tree during a hurricane. I assume you are not tieing yourself to the Card Sound Bridge?
    Little less senic in Houston. Came back from South Africa to find my ceiling on the floor and the air conditioner leaking so we will be doing some Mike’s Hard Lemonade and spraying cottage cheese on the ceiling. Charley is sounding better already.
    I would have ignoed the thread if it was silly. Unfortunately it was just ignorant. Couple interesting comments at the end of the day today though. Names from the past.
    Headed for the book store for the Hiassen book. Hall shows up with one pretty close behind him typically. Skink is cool but Thorn is almost believable.
    Good luck. Hope you make it.

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    #105674

    Ken Feldman
    Participant

    If you are indeed a tequila fan, we must get you into some good Anejo.  I will forward a document to you that I put together for an offsite.  You might find it interesting.  As for Buffett, stay away from the new one, License to Chill unless you like Jimmy doing Country.  Stay safe.

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    #105675

    Mikel
    Member

    The governor beat me to the spot on the Card Sound bridge.
    Thanks for the advice on music, shopping will be a little tough today, but I’ll keep it in mind. In the meantime John Lee is working although the baby is requesting Deep Purple (Space Trucking – her favorite dance music so far).
    I am following Thorn’s advice – that why the west coast and not Florida Bay. Do you remember the place he visited over here? He was right.
    You will like the new book. The governor is going through some personal hard times if you can imagine that – What’s that? A duet of A Pirate Looks at Forty sung by Julio Iglesias and Dusty Springfield?

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    #105677

    Mikel
    Member

    Jimmy started with country, so why not? Ever listened to A1A or Living and Dying in 3/4 Time or a Pink Crutacean? Definitely country – definite Texas influence in the Coral Reefers.
    But yes I have the new one and it is not my favorite although it is number 1 on the album chart.

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    #105679

    Ken Feldman
    Participant

    I sent you some special reading materials.  And thanks for pointing out that due to the material composition of JOs, they will float rather than sink.  I am now picturing the swimming pool scene in Caddy Shack. 

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    #105681

    Mikel
    Member

    Just stating the obvious.

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    #105683

    Markert
    Participant

    Stan:
    It’s been 4 weeks since we learned this much about Stan. Apparently it is Friday’s and/or the Red Stripe and Tequila that gets her talking. Nice slurr in the speech with the “Dartth.” (I’m assuming this is GDSSNDIQ160+H)
    Best put on those high-heeled shoes to add another 5″, strap on the waterwings and get the little one in the papoose, and slip into those flood pants, cause Charley don’t mess around, like these unknown posters you like to pick on. Quite an experiment, and not the kind of day ya wanna try the dash across the Florida Stratits from Havana.
    Agreed it is a silly thread, with several silly observations. And it got worse, when several smart-well meaning posters refused to let them go, started to draw them out, but as always the questions and intervention makes the bashers come out of the bushes. It always starts with nonsense.
    Best of luck, and put a note in an empty tequila bottle and toss it outside and I’ll find it in a couple of hours up here. This apparently will be an experiment to remember.
     

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    #105684

    Markert
    Participant

    Darth:
    I enjoyed reading your post. Not that I enjoyed your frustration, though.
    I read that along with summer county fairs, August is also the most popular time of year for the JO’s to enjoy each other’s company at the JO Slapfest 2004. This is when they can all get together, and well, I probably shouldn’t speculate because this is a non-adult content web site.
    I didn’t read closely the previous thread again, but I’ll say that you’ve found support in most of the posts, and it didn’t even start out to involve your organization. The evolution to include BOA was a blindside and unjustified.
    It just goes to show you how stupid some people can be when they are free to “Be an expert” here at isixsigma, behind their false screen names.

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    #105685

    Ken Feldman
    Participant

    Phil,
    I need your advice.  The organizing committee for the JO Slapfest contacted me and asked if I would volunteer for the dunk tank and pie throw events.  Since I don’t know what they are, could I be setting myself up?  There was also something about the William Tell booth but not quite sure what that is either.  Any thoughts?
     

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    #105686

    Markert
    Participant

    Mike:
    Keyword search here the entire “(FASS)” and my explaination and a joke will appear by magic!!!
    Not that it was my most proud digital moment, it is part of history here!

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    #105687

    Mikel
    Member

    Not so much of an experiment as a verification that even though they have had those cool planes to fly into the eye of the storm, they keep relying on the average when it is the variation they should worry about.
    Wind’s topped out at 110, water got to 10′, I had 4′ to spare. Boat is still floating although the water got ahead of the bilge for a short time.
    And yes, we did send off a bottle – Opus One 1994 – with a note. Look for it in Galvaston next week.

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    #105688

    Markert
    Participant

    Darth:
    Bob Nardelli is here with me, and we called Arthur Blank and Bernie Marcus (co-founders of Home Depot for those of you to follow who don’t recognize the names).
    Bob says he’s gotten some bad stuff too from the JO’s and the same invitation; suggested never ever shaking their hands because you never know where they’ve been.
    Art and Bernie say it depends, whether the dunk tank has pretty water and cold girls, (wait a minute, did my cell phone lose a tower and miss that) and if the pies are the type of pies Bill Gates liked when he caught one in the shnooz. Maybe Pies 2000 or Pies NT?
    I am not familiar with the Will Tell booth, though it sounds quite the apple of someone’s head. Proceed with caution!!!! Sharp objects hurt, even through the Darth mask. And Do Tell!!  
    I think the guess the weight of these FASS JO’s may be just the contest you’ll be best at. Hitting the exact weight of these guys and damaging their self esteem with sarcasm will be kind of tough initially, but one can get used to it. Besides, they already have enough big fluffy stuffed animals at home, on their beds, at their Mommy’s house. 
    {Nardelli, Marcus, and Blank, and unknown JO’s were not harmed by this post.}

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    #105689

    Markert
    Participant

    Stan:
    Having read a couple of the other messages you posted earlier this afternoon, I now know that it wasn’t Helga doing the posting as I had assumed. Senior Stan Mentor to all other Stan’s with airplane:
    What we really want to know is, did you really put your trust in the science of the National Weather Service only, and how many times did you need to change your undershorts today???
    Naturally, best wishes, there may be a break in the action with more to follow?

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    #105690

    Mikel
    Member

    Undershorts? Damn, I knew I was forgeting something today.
    Full disclosure – In the interest of honesty, I must confess that I have been under the influence of the poet laureate of the Counch Republic for most of my so called adult life and there is a memorable phrase in one of his writings – “now that I am older I don’t wear underwear, don’t go to church, and I don’t cut my hair” – so when in the tropics I refuse to do any of the above.

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    #105692

    Ken Feldman
    Participant

    TMI

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    #105695

    Ken Feldman
    Participant

    Thanks, it is clear now.  Regards to Arty and Bernie…and yes, I knew the names.  I am sure Mr. Smith did as well…..yeah, right.  I may have to pass on the idea of guessing the weight of the JOs.  They are such lightweights that I am afraid the accidental release of gas might throw off the measurement system and thus invalidate any accurate data collection.

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    #105698

    Markert
    Participant

    Interesting, Stan:
    I’m familiar with the writings of his brother, capitalist poet laureate Banana Republic, and their most memorable phrase is “don’t mind what my brother Counch tells you, we want to sell you our underwear.”
    Florida is the tropics; man, you need to get out more often!!!! Jeb Bush has a constituency of snow birds and gators, not natives;          (or is Florida more like a tropical island, hmmmm? Remembering the 2000 election situation, who knows anymore!!)
    Full disclosure – I heard a something about “hanging loose” being the standard dress at BOA? I wonder who may know about that… ;-)  

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    #105699

    Martínez
    Participant

    Brilliant. Hey the next time you walk into a Home Depot check out the wireless scan guns at the front register. Try $100M in savings from those guns and a few changes to how cashiers check out product, oh and guess what, they came from a Six Sigma project done by a former loss prevention associate now BB. You make the same dumb comment the CFO of HD did “six sigma doesn’t work in retail” last time I checked Six Sigma meant “solving problems with data” so if that doesn’t work in retail then we do have a problem. Having worked there I will say that Six Sigma could be given better support and encouragement from the likes of Bob Nardelli, but thats the same in all companies where its not driven top down. Year one we had about 250M in savings, without a fan club.
    And to the loser that put down Tony Weeks, you must be an idiot. Tony is a solid performer. Sounds like some jealous feelings.

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    #105700

    Markert
    Participant

    Good observation about the weight guessing game. Not such a good idea after all. I didn’t consider the possibility of gas release as being a complicating factor, with two potential exit orafices (sic) involved, considering JO’s are mostly hot air anyhow. Mr. Smith, your thoughts?

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    #105703

    Ken Feldman
    Participant

    Thank you for finally shedding some real light on the topic.  Good to hear from someone on the inside of HD.  I bet the automatic checkout machines were the result of a project as well.  Lots of SS application in warehousing and logistics no doubt. 

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    #105786

    MDLSSBB
    Participant

    mbb,
    I point that I was making was that the implementation of SS or any CI tool will not be as successful when employee engagement and communication is not optimal.  Believe me, I see the same thing in other organizations, including where I am employed.
    The associate that I spoke with was not resistant to change as Mike would like everyone to believe.  And $100 a year savings doesn’t look like much except when you can take the learnings and apply it across all 1500+ stores.  It doesn’t take SS to fix all of your problems, many times the problem and a potential solution has been staring you in the face and all it takes is an employee to bring it to someones attention.  The challenge is in getting everybody on board and to the point where they feel that they can contribute.
    I did see the 4 self serve checkouts at the HD.  Unfortunately, they were closed and there were 12 of us in one checkout line. 
     

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    #105787

    Mike Carnell
    Participant

    Stan,
    I believe Thorn’s place was Blackwater Sound. They do the 2 year gap between books and you lose a lot.
    Hard times? Mary Ann Faithful does Bob Marley? that could be pretty bad.
    Good luck.

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    #105790

    Mike Carnell
    Participant

    Phil,
    Got it. Thank you.
    Seems very appropriate.
    Regards,
    Mike

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    #105812

    Martínez
    Participant

    hmmm, i didn’t say $100 in savings I said 100 million dollars in savings. the self checkout did not come from a six sigma project it came from benchmarking and frankly given the product type at HD I don’t know that there the best idea. I said that the “wireless” scan “GUNS” that every cashier has now was six sigma project related.
    Lastly, since when does every associate have to be involved in six sigma. Even at GE we only trained professional band and above. You think we should every PT worker at the green belt level or something. I assume you want the Home depot to go broke while your at it. 6 sigma is an enabler, not the be all end all.
    Peace

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    #105816

    Mike Carnell
    Participant

    Stan & Darth,
    Let’s not forget that Buffet was introduced to Key West by Jerry Jeff Walker and that is true Texas Hill Country C&W – “Up Against the Wall Redneck Mother” (but JJW did write “Mr. Bojangles”).
    Regards,
    Mike

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    #105842

    Frusturated
    Participant

    No different than Bank of America missing 2 annual homeowners insurance payments in a  row on my mortgage (where I had the money in escrow) and then having the nerve to try and assess me with the late fee.  No different than assessing my checking account with fee’s from someone else’s account that happened to share my last name.  Yeah Darth!  Six Sigma at work.

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    #105853

    SSBB
    Member

    What does “Frusturated” mean?   

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    #105875

    Ken Feldman
    Participant

    I apologize for any inconvenience you experienced.  Of course you do know that Six Sigma is measured as a function of the total number of transactions.  If we did 6 transactions and you experienced 2 defects, sigma level would be low.  But since we literally do billions of transactions in a year, a few defects would be “acceptable” from a SS perspective if not from yours.  In fact, we are allowed 3.4 defects per million transactions.  And believe me, there are plenty of processes where that is easily surpassed and of course, some that are not.  If I can be of some assistance in helping you resolve your issues please let me know.  Just don’t frustrate Dr. Phil.

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    #105878

    Sphynxras
    Member

    It sounds like Wachovia bank…better known as Walk-all-over-you! It seems like all the big banks are alike….that is why I bank at a smaller bank. Keep fighting them if they still keep trying to slap you with the fees.
    Sounds like they better start listening to the VOC!

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    #105879

    Ken Feldman
    Participant

    Most banks are pretty good about fee reversal if it is clearly their fault or you are a good customer.  It’s a shame it has to be that way but that’s life.

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