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LSS Exercises for Physicians

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  • #25753

    Nancy Tario
    Participant

    We are going to be giving awareness training to approximately 100 physicians. I am looking for an easy exercise that shows the power of LSS in about a half an hour.  We would likely break the physicians into 10 groups of 10.  Any ideas?

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    #62353

    John Knauf
    Participant

    Nancy,
    Do you have an overview of some of the areas that are typically part of the process in that profession?  It might help to make it easier to come up with an idea if we had a process map of some sort. 
    For instance, would you be looking at administration issues in your exercise?  Record accuracy and filing?  Medicine and the suppliers of those medicines?  Response times?  Throughput and flow time in the hospital itself?
    Once we have an idea of the relevant or preferred processes it should be possible to come up with something. 
    John Knauf 
     

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    #62354

    NT
    Participant

    John, thanks for your response. Probably all of the things you mentioned.  We’re looking for something that really grabs them an shows them what LSS can do.

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    #62355

    Vallee
    Participant

    It is simplistic but just have them do a process observation in the ER one day and then go over the results from VA. NVA, and NVA required.

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    #62357

    John Knauf
    Participant

    Nancy,
     
    Your proposed timeframe is so limited that whatever exercise is selected will have to be quick and easy.  Unfortunately, “quick and easy” sometimes translates into “of no practical value” for some people, so I personally would start with a reminder that no significant review of the entire Six Sigma body of knowledge can be delivered in so short a time span. 
     
    That said, the previous suggestion about process observations vis-à-vis value-added, non-value-added activities is a good one.  Since you’ll have ten groups, you might want to consider deploying them in different areas (administration, record keeping, supplier control, etc.) and have them come back with enough time so that each group can report on their findings.  If these are compiled on the board connections and correlations are likely to emerge. 
     
    If you’re familiar with QFD, another suggestion is to have the groups develop a leaned-out QFD wherein they independently list what they think are the five (or whatever number) most pressing issues that prevent them from optimizing their various operations.  These reasons can be directed at either the external or internal customer, or both.  These are then matched up with proposed solutions, scored (for simplicity’s sake you can use the 1,3,9 scheme), and added up.  The “winners” – those with the highest scores and, consequently, demanding the most attention – for each group are then noted on the board.  As with the first suggestion, by the time these are compiled commonalities are likely to emerge. 
     
    A similar exercise can be done with a lean-out FMEA.   
     
    Hope this helps.
     
    John Knauf

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    #62358

    NT
    Participant

    Thank you!

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    #62360

    madtexan
    Participant

    For a 30 minute LSS exercise have them do something that they can all relate to. So, the ER mapping process is probably pretty good. Divide them into teams and have each team in 15 minutes or so diagram the process as they understand it. In the next 15 minutes put up a process which is a agreed upon composite of each team. Then you start out by identifying and labeling VA, NVA and NVA required with their input. Should be an eye opener!
    Any more questions or want to contact me:
    http://www.bryantsstatisticalconsulting.com

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    #62362

    Vallee
    Participant

    Madtexan,
    Good follow up advice but you need to reply to NT so that she can get it directly to her e-mail if checked. Otherwise if she does not look at the post again she will never know you offered her help.
     

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    #62380

    NT
    Participant

    Good Idea. Thank you.

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    #62381

    madtexan
    Participant

    Dear Chris,
    I would have replied to Nancy Tario by email if I had here address. Email addresses are not posted on the iSixSigma Forum, though. Did you happen to know her email address?

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    #62382

    Vallee
    Participant

    No, I don’t have her address. The point I was making is that if you open her post reply to it online from there. When you opened my post and replied it went directly under mine. This is usually and indication that you are responding to me.

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Viewing 11 posts - 1 through 11 (of 11 total)

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