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LSS Satisfaction Survey

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  • #54423

    Chria Faure
    Guest

    I recently joined a new company, who have embarked on a LSS journey 3 years before. I want to conduct a customer satisfsaction survey, specifically focuding on the LSS deployment. Any tips? Examples?

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    #195322

    Chris Seider
    Participant

    Identify who the customer is. The approach for an internal survey will take different resources and approach than approaching external customers.

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    #195324

    Kathryn McIver
    Participant

    To build on what Chris said about internal survey approach, I would include a survey of the team participates and ask questions along the lines of “based on your experience on a LSS project team, are you able to identify areas of application in your current department”, etc. While team members are not technically customers, they are a good source of information regarding the perceived value and effectiveness of the program. If you have questions about specifics, I am responsible for the collected and analysis of the LSS effectiveness data for my organization. Just drop me an email at [email protected]

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    #195327

    Hemanta Chandra Bhatt
    Participant

    It will be helpful if the internal survey (assuming that is what you want to do) on LSS deployment can probe into the perceived value and effectiveness of LSS projects vis-a-vis the effort invested. The sample surveyed should include sponsors and project champions also. In case an external survey is being considered as well, it may not really be needed since the external customer survey (assuming such a practice already exists) can probably reveal the impact of LSS deployment on those customer interfacing aspects on which LSS projects were executed.

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