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Management Participants Requested for Research

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  • #51169

    Tripp
    Member

     
    Research:  Does Lean and/or Six Sigma work for Service organizations?
     
    Many people and organizations are talking about whether Lean Six Sigma works for service companies.  Some doubt that service work can be treated as manufacturing while others say it can.  The purpose of the research is to bring together peoples’ experiences and discover the extent to which their issues are the same or different.  And more importantly, what is working and what is not . . . and why.  The participant commitment for this phase is a one hour interview over the phone, only participants will see the results of this phase in detail.  Participants MUST be executives and managers of a service organization (core process management preferred).  If interested, please reply to this post.

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    #176956

    Mikel
    Member

    This is a joke – right?

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    #176957

    Tripp
    Member

    Why would you say that?

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    #176960

    Mikel
    Member

    The question has been answered over a decade ago. Where have you been?

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    #176965

    Tripp
    Member

    That it does or doesn’t work?

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    #176967

    Mikel
    Member

    Of course it works.

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    #176968

    Tripp
    Member

    What evidence would you present?
    If you are manager or executive I would like you to be part of the research.  Thanks.

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    #176971

    Mikel
    Member

    Research? Go do a literature search.

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    #176972

    Tripp
    Member

    I prefer real knowledge.  I take it you are not a manager or executive, correct?

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    #176974

    Mikel
    Member

    Incorrect.
    If I understand you correctly, your research when published will not be real knowledge. Correct?

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    #176976

    Tripp
    Member

    Well for those that are participating, it will be more real than a book, but will certainly have flaws.  My aim is to understand what management believes, percieves or thinks about their program.
    So what organization do you manage?  The hall monitor role for six sigma I assume isn’t your vocation, correct?

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    #176977

    Cravens
    Participant

    Mr. Tripp, I believe you have nailed Stan’s passion. While he proclaims his “firm” manages deployments at 2 of the top 75 of the Fortune 500 companies and 1 of the top 5 telecommunications companies, he still has time to do “hall monitoring” in this forum about 18/7. Some amazing capabilities this man has, right? I would be overwhelmed managing just one of the above mentioned deployments, but not him.

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    #176980

    Tripp
    Member

    I am here to learn, not argue with anybody.  So, if there are interested parties in participating in this research (that are not lean six sigma consultants), but managers/executives of service organizations . . . I would be grateful.  Thank you.

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    #176987

    Mikel
    Member

    What you are setting up is an opinion poll, not research. And the
    question has been asked and answered 1000’s of times.Go look at GE Capital, there is a lot of information out there.

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    #176989

    Tripp
    Member

    Opinions can be researched.  Perception is reality and if it is succeeding or failing I’d like to know what makes it fail or succeed.  GE Capital can’t speak for all organizations and if they participate we may find that it has its drawbacks.
    Stan, I appreciate your self-appointed hall monitoring, but now its time to go bother someone else. 

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    #176990

    Ken Feldman
    Participant

    While I don’t deny your right to do whatever kind of polling you wish, I kinda have to agree with Stan on this one. A quick Google search of “six sigma service industry” reveals quite a number of articles and publications on the subject. I think you may have been a bit misleading in calling what you are doing as research. Research generally leads to new knowledge. Possibly renaming it an executive poll might more accurately describe what you are trying to do. In fact, there is an off chance that maybe your survey will show something dramatically different than all the others that have already been done. Good luck. You might also try a different approach to getting the people you want. A Forum of obviously SS consultants and SS professionals is probably not the population you are seeking. Just something to think about.

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    #176992

    Tripp
    Member

    Thank you for your input.  You are probably correct and I am posting on other sites.  I didn’t expect the defensiveness I ran into here.  Lean Six Sigma professionals are defending their “turf”, but this is purely info gathering for a larger survey.  Do organizations run into different problems or same problems from a management perspective?  Opinions abound and that won’t stop, but the search on the internet will probably yield only positive opinions from those that have a vested interest in seeing lean and/or six sigma succeed.  The cult mentality comes to mind.  So agree with who you may wish to agree, the research will move forward.

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    #176994

    Ken Feldman
    Participant

    I wouldn’t just jump to the conclusion that all opinions on the internet are positive.  That is a very undesired bias and if you did some research prior to your decision to do your survey you would see that the opinions are both positive and negative.  Of course, as you said, opinions abound and as such gives no greater credance to your future findings than any other previous research.  If you really wanted to do something worthy of discovery, you could base your findings on objective measures of success and failure rather than anecdotal stories and opinions.  If your proposed poll shows all negative opinions then it will be just as easy to trash your work as you so negatively conclude that LSS professionals have no other purpose in life than to defend their turf and that any opinion on the internet is invalid since those posted opinions only have vested interests.  From my perspective as a researcher, this attitude and bias pretty much puts to rest any objectivity you might have regarding your eventual survey and conclusions.

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    #176995

    Tripp
    Member

    I did do research on this before I began and mostly you will find advertisements and forums that deal with implementation.  No body seems to be asking about the “800 lb guerilla in the room question”, does it work?  If yes, what makes it work well and if not, what seems to be the barriers.
    To populate a survey I need to discuss with those without vested interest what they see working and what doesn’t.  So your six sigma professionals comment is valid.
    The problem with measures are . . . which ones? Are they valid? If I hit my target (goal, profit, etc.) and customer service suffers is the program successful?  One might say yes, another may say no.  Regardless, the measure may needs to be discerned.
    You are welcome to trash my work later, and by your comments you probably will unless I say positive things.  In the mean time, my search continues for my sample audience and you can continue to believe what you wish.  I gather you are not in my target audience, correct?

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    #176997

    Mikel
    Member

    No defensiveness here – this is offense as in offensive.You come on here without establishing your credibility and ask
    people who have basically dedicated their career to this if it is real.I thought this question was stupid a decade ago, what do you think
    I think now?If you come back and tell us your credibility and your hypothesis
    based on some rational literature search, you will probably get
    some help.Think about research on what subset of the Lean Six Sigma tools
    are most applicable to service or what emerging tool looks likely to
    augment the LSS tool set or maybe what methodology is getting
    better results in service. If you do this, I’ll even help. We try new
    things all the time which are not getting traction, we would like to
    improve the offering, not kowtow to some poser that can’t even
    show that they have done their homework.

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    #177000

    Tripp
    Member

    Let me see, you weren’t in my target audience (you misled me that you were), you have insulted me and now if I meet YOUR criteria you will help.  Wow, what a site.  I would never recommend anyone come here to learn.
    I can see from past posts that you and Darth are bullies.  I understand some negative perceptions of this industry.  I am glad I have heard positive ones on other sites.  I am hopeful the proprietors of this site would read your posts (here and elsewhere) on this site and raise the level of it.

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    #177002

    Mikel
    Member

    Tripp, tell us your legitimacy. Why do you think you have an opinion in
    the first place. As far as I can tell you don’t know jack.Bully – maybe, but I help people who have actually invested some
    intellect before arriving here.

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    #177005

    Tripp
    Member

    That’s not what I’ve seen. You help 3 or 4 of your good buddies and everybody else is an idiot.

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    #177014

    Mikel
    Member

    Tripp,What are your credentials? Tell us who you are and why you are doing
    this “research”.

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    #177016

    Tripp
    Member

    You are not in my target audience and are not the monitor of this site.
    You are not worthy of ANY explanation.

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    #177017

    Mikel
    Member

    And you are a fraud. Any “real” researcher would tell people who they
    are and why thy are doing the research they are doing.You are just fishing.

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    #177021

    Ken Feldman
    Participant

    Tripp,
    I have to say that I am disappointed and disturbed by your continuing attitude.  Let’s review:
    1.  You came onto the site seeking people to volunteer their time to assist you in some “research”.  It turns out that it was an opinion poll on a topic that has been researched for years.
    2.  You personally insult other posters, including Stan and me and then proceed to invalidate other research already posted on the internet.  You call Stan names and make statements that all SS professionals are defensive, turf protectors and that all previous research is invalid and self serving.  Certainly, I have not insulted you at a personal level although I have challenged your intent and methods.
    3.  When your credentials and research methods are questioned, you get defensive and insulting.  If you have reviewed previous posts you will see that the Forum gets many requests from high school students, college students, and PhD students all seeking free advice and help with school projects. 
    4.  You refuse to provide credentials, your hypothesis or how the information that you gather will be used.  Why?  You came for help and before people should contribute their time to help you out, you should provide a compelling reason why.  Instead you offer insults.  I don’t know about you, but when I get blind phone calls asking me to help on a poll, I want to know the answers to the above before offering anything.
    5.  Your negative bias towards the field already invalidates any data you will gather.  Instead of providing Forum members a reason to help, you get defensive and insulting.  I think your credibility has been shot here so possibly time to move on.
    6.  I believe Stan may have hit the nail on the head by identifying you as a consultant trying to make contacts with senior leaders so you can try to work them for business.  Your supposed research is just a ploy to get business.  Since you have not been forthcoming and transparent to reasonable requests for further information about yourself and your proposed poll, I think that this conclusion helps explain a lot of your responses.

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    #177023

    Mikel
    Member

    Darth,I think you are being too kind. I think Tripp is actually someone being asked to implement change
    that is fishing for a reason not to do it.And Tripp doesn’t even know the difference between people being
    defensive vs offensive.

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    #177025

    Stevo
    Member

    I would be happy to participate.  I fit your criteria very well.  Please provide me with your email and website information.  (I am protective of my time and do not want to be “sold” anything.)
     
    Stevo
     

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    #177028

    Dayton
    Member

    Hey…. I fit your criteria a whole lot better than Stevo, and I’m not all that protective of my time.   I rather enjoy being sold blather from consultants – it makes me look busy and somewhat decisive.   Plus, I won’t even need your email address or website.  
    Do me, do me, do me first (survey me, that is, I get otherwise done enough as is). 
    In fact, to save time, here all of my answers, assuming a typically segmented Likert scale, 1,1,1,1,1,3,3,5,5,1,5,1,5,5,3.   Pleased to have helped and best of luck in peer review.
    Vinny

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    #177029

    Taylor
    Participant

    Tripp
    What you should have said is “Does anybody care enough to take an opinion poll to help in my research as to the legitimacy of LSS and the success or failures and why?”
    My short answer, as well as several others would have been ‘NO” simply because, I dont care. I use SS and Lean everyday, I’m not a consultant, and seldom see myself as professional, but probably fit in the middle of your target audience.  See where I’m going with this?
    Now Darth probably would have still asked a few questions just because he is kinda of like the kid in the backseat saying “are we there yet” and Stan,…..well he’s Stan and maybe would have just said “No” or simply bashed the whole idea, because it is pretty lame, simply not worthy of his time…………
    Anyway, best of luck to you and maybe just to be a SA you will post the results of your “research” when you complete it……….
    My Name is Chad Vader and I approve this message

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    #177030

    Mikel
    Member

    Fred,Not a hall monitor, think of me as a BS detector. And yes the
    statements about me are true but the nature of consulting is
    sometimes you have time on your hands. I do work but entertain myself by messing with fools, like Tripp or
    Robert S.

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    #177031

    anon
    Participant

    Some people believe that HIV can be controlled with bathing or eating garlic. Perception does not have to have anything to do with reality. If perception were reality none of the explorers would have ventured out of Europe.
     

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    #177032

    Stevo
    Member

    Vinny – Welcome back!!
     
    Tripp – You can “do” Vinny first.  I was just done, so I can wait a little while.
     
    Stan – You would make one scary hall monitor.
     
    Stevo

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    #177042

    Venerable Bede
    Member

    Vinny, Steve, and Chad – thanks for supplying a little levity to bring us out of this morass
    Anon – your perception = reality comment was brilliant! The fact that he says this and claims to be conducting research seems to be a natural contradiction to me.  It does seem that he is trying to create his own truth by manipulating perception.
    Stan – thanks for monitoring this hallway – fine job, Esteemed One.  I think somebody somewhere said that the best defense was a good offense.  Or was that the other way around?  Whatever the phrase, your approach was entertaining and offensive.
    Darth – thanks for your erudite and appropriately incisive rhetoric.  I like the way you systematically dismantled this idiot’s empty shell.
    Tripp – please change your name.  It’s hitting way too close to home.  Furthermore, you may want to try to first understand what Lean/Six Sigma is, how it works, and why it works (which has already been established) before you ask IF it works in one situation or another.  As it is you’re not equipped to ask meaningful questions regardless of whom you interview.
    Peace be with all of you.  Even you, Tripp.

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