iSixSigma

Math help

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #38271

    farrah
    Participant

    I can’t get my brain around this, help please. 
    I need to figure out the blended “average speed of answer” for the following numbers.
    Call center 1       859,147 calls      ASA  37 seconds
    Call center 2       554,146 calls      ASA   49 seconds
    Thank you,  Farrah

    0
    #114371

    Stevo
    Member

    got it
     
    thanks

    0
    #114372

    Bob J
    Participant

    Farrah,
    If you are looking for the resulting weighted average for the two call centers it would be (859147*37+554146*49)/(859147+554146) = 41.7 seconds….
    Best Regards,
    Bob J

    0
Viewing 3 posts - 1 through 3 (of 3 total)

The forum ‘General’ is closed to new topics and replies.