Math help

This topic has 2 replies, 3 voices, and was last updated 17 years, 6 months ago by Bob J.

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February 2, 2005 at 7:06 pm #38271

farrah
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I can’t get my brain around this, help please.
I need to figure out the blended “average speed of answer” for the following numbers.
Call center 1 859,147 calls ASA 37 seconds
Call center 2 554,146 calls ASA 49 seconds
Thank you, Farrah

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February 2, 2005 at 7:14 pm #114371

Stevo
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got it

thanks

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February 2, 2005 at 7:26 pm #114372

Bob J
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Farrah,
If you are looking for the resulting weighted average for the two call centers it would be (859147*37+554146*49)/(859147+554146) = 41.7 seconds….
Best Regards,
Bob J

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