Math help

This topic has 2 replies, 3 voices, and was last updated 16 years, 12 months ago by Bob J.

Viewing 3 posts - 1 through 3 (of 3 total)

Author

Posts
February 2, 2005 at 7:06 pm #38271

farrah
★ 10 Years ★
Participant

@farrah Include @farrah in your post and this person will
be notified via email.

I can’t get my brain around this, help please.
I need to figure out the blended “average speed of answer” for the following numbers.
Call center 1 859,147 calls ASA 37 seconds
Call center 2 554,146 calls ASA 49 seconds
Thank you, Farrah

0

February 2, 2005 at 7:14 pm #114371

Stevo
★ 10 Years ★
Member

@Stevo Include @Stevo in your post and this person will
be notified via email.

got it

thanks

0

February 2, 2005 at 7:26 pm #114372

Bob J
★ 10 Years ★
Participant

@Bob-J Include @Bob-J in your post and this person will
be notified via email.

Farrah,
If you are looking for the resulting weighted average for the two call centers it would be (859147*37+554146*49)/(859147+554146) = 41.7 seconds….
Best Regards,
Bob J

0
Author

Posts

Viewing 3 posts - 1 through 3 (of 3 total)

The forum ‘General’ is closed to new topics and replies.