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Method for evaluating Skilled worker Awareness

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  • #32766

    tsnambair
    Member

    Sir I am working in one of manufacturing unit where 600 people are working and It is ISO 9000:2000 company. For monitoring Skilled worker awareness now we are  rating Job Knowledge, Customer awareness, System Awareness, Quality of work and House keeping by giving equal weight age. If total rating is 75 % & above it is considered as Good, 50 to 75 % is considered as satisfactory and Below 50% will treat for  Re-training. But after going through Six Sigma Concept we feel this method is inadequate. Ie Yeild 75% means only 2.2 Sigma. Whether any suitable method for monitoring Skilled worker Awareness. TS

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    #88042

    Sinnicks
    Participant

    TS,
    Does it matter what I or other people think should be the magic number?  Six Sigma is about dramatic improvement in achieving the company’s quality, customer satisfaction, and profitability objectives.  I’ll ask you some questions:

    Is this number not being higher a true indicator of a major roadblock to the company achieving its strategic objectives?
    What would be the strategic impact of significantly raising this number?
    Decide on your answers to the above.  A project can still be valuable even if it does not remove a major roadblock if it is a necessary step to removing the roadblock.
    Also, on this type of project, affecting a major change in attitudes and awareness is not necessarily easy.   And if you do launch this project remember a major flaw with many TQM inititives, raising the awareness of quality is ineffective or conterproductive unless you do something about improving it.
    Mark

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    #88049

    Perryman
    Participant

    Be careful converting % to Sigma.  If you say you are satisfied with a value less than 100% then why are you considering less than 100% as defects?
    In other words, 2.2 Sigma may be perfectly acceptable for you.  Or use another method to calculate your sigma value, by DPMO, based on the customer satisfaction threshhold, for example.
    Good luck,
    Patch

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    #88054

    Ashman
    Member

    Perhaps this isn’t addressing your question properly, but are you doing any type of evalution…i.e. using Kirkpatrick’s model of 4 levels of evaluation (Satisfaction, Learning, Application, Business Impact) or the method developed by Jack Phillips that uses the aforementioned 4 levels and then adds a 5th which is ROI? Steve

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    #88100

    TS
    Member

    Thank You Sir. It is very informative. We are not followed based on Kirkpatrick’s Model.. But I would like know more about Kirkpatrick’s Model. What is 5th one of ROI Whether You can explain more about this.

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    #88101

    TS
    Member

    Thank You Sir
    This is only the present system we are following. But we are not satisfied with present system. We have to improve the performance of Skilled workman. That is the reason we have converted above parameter in to Sigma and analyze the gap between 6 Sigma and Actual sigma. Based on that we are retraining the workman. This is continuous process and each workmen we have a schedule for checking above parameter. Moreover Sigma value is only indication or quality improvement tool most important is bottom line. If you have any suggestion on that please let us know .
    T.S

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    #88105

    TS
    Member

    Thank You for your Valuable advise. I know it is not a easy job. But for monitoring this we require some base line. Because of that only I have co-related the present methodology what we are following now into Sigma Level. We know sigma level is only a number but the concept of Six Sigma is a very good quality improving tool. Moreover this will help to understand where we are now or how much we have improved. Here my doubt is if I compare like this, whether I am in the right direction. Please give your valuable suggestion.
    TS

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