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methodology for re-engineering

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  • #33745

    sandrine berthet
    Member

    Dear All
       I have been asked to submit an approach (and  methodology) to re-engineer a governmental unit(Vehicles License Authority).Is it possible please to indicate some basic guidelines in this regard?Of-course I have done some research but unfortunatly there are little published in such similar topics.The flowcharting is finished but I need practical suggestions for implementation considering the business operating procedures.  Appreciate any advice.   Sandrine

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    #91862

    VJ
    Member

    Here’s some practical advice: if you process flow charted your process, look for the process problems, roadblocks, delays, and any other “defects” your customer determines are happening. Then fix them.
    I hate to be so flippant with a response, but what are you looking for? A direct answer to your business-specific problem from the one paragraph description you wrote?

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    #91864

    sandrine berthet
    Member

    Thank You VJ for your practical advice.I wish to have a procedure for implementation,some systematic approach,thank you

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    #91869

    Ron
    Member

    I hate to be a stickler for terminology but the use of flow chart does not give you what you stated. The correct tools would be a value stream map or perhaps a detailed process map.
    There is a world of difference between these three items.

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    #91874

    John J. McDonough
    Participant

    Can’t believe nobody else has mentioned this, but BPR is typically a made for DFSS sort of exercise.
    Define – get a clear picture of what you intend to accomplish.  Articulate the vision, and develop the MGP.  Identify your team and get your project plan in place.
    Measure – understand how good you are, and how good you need to be.  Compare yourself to others.  Come up with measures that let you recognize what success smells like.  Update your MGP to reflect what you’ve changed in the scope of this generation.
    Explore – Develop some potential new process designs.  Validate them against the measures you developed.  Select one to go forward.  Go back and revisit the MGP.
    Develop – Detail out the selected process.  Re-validate that it will get you to your target.  Pilot the changes to be sure you know what you are doing, and likely recycle to tweak the design.
    Implement – Roll it out.  Validate that it is getting you where you need to be for this generation.
    Go back and start over with the next gen.
    –McD
     

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    #91953

    sandrine berthet
    Member

    I appreciate your input,thank you.my next question:how to implement RE-Engineering (methodology & tools) in a governmental institute?
                                                                              Sandrine

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