iSixSigma

Metrics

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  • #52431

    Jeff
    Participant

    My company is currently in the process of implementing centralized dispatching.  I’m searching for metrics that will help illustrate improvement.  Such as, increased loaded miles etc.  Any help is greatly appreciated.
    Thanks!

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    #184473

    Stewart
    Participant

    Increased loaded miles
    On-Time deliveries
    Reduce dead-head miles (un-loaded miles)
    Down-time of equipment
    Profit per mile
    Back-haul revenue
    Reduction of Miles traveled
    Hope that helps!
    Markiemark

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    #184474

    Jeff
    Participant

    Thanks for the response Markimark!

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    #184478

    MBBinWI
    Participant

    Most of Markiemark’s metrics are from the supplier perspective.  I think that you need to look at the customer perspective (if not instead, then at least in addition to). 
    Order to delivery time (look to reduce)
    Promise to delivery (look to reduce)
    % full order (look to increase to 100%)
    % customer returns (look to reduce)
    You can come up with more that fit your situation.
    Hope these help.

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    #184480

    Stewart
    Participant

    I assumed from (Dispatching) being the process change and increased loaded miles the one other example, that potentially it is a transportation/distribution (supplier of a service) company.
     
    My examples are from transportation distribution industry, with customer always in mind:  This day in age if transportation companies do not reduce cost / waste, then it is really hard to stay competitive or in business and serve the customer.  The examples are direct track able ones hitting down to the P&L, which dispatch has control off in a transportation company.
     
    It does come done to properly defining customer, and knowing the the process/business he or she is working with.
     
    Later,
    Markiemark  
     
    PS: Yes, I know what assume means/makes………

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    #184481

    MBBinWI
    Participant

    Markiemark:  You miss the point.  Yes, we must be competitive and provide a low cost solution for the customer.  However, if we craft our metrics only looking from an internal view, we nearly always disappoint the customer.  Better to use customer based metrics and augment with a few internal based metrics.  That was my only point.

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    #184482

    Stewart
    Participant

    Good Point, and yes I agree.
    I have been under the gun, where those internal metrics, are the biggest focus with a program being new and the first or only for managment to gravitate too.
     
    Thanks,
     

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