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Metrics for a Bank

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Viewing 57 posts - 1 through 57 (of 57 total)
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  • #24221

    G
    Participant

    Can somebody help in the following :
    (1) What are the commonly used metrics / “should be” metrics for a bank engaged in say Retail Banking, Corporate Banking, Investment Banking, Treasure, Asset Management, Card Services etc.
    I am looking for probably operation and process level metrics
    (2) What are the different Sig Sigma Project one can take up in a type of bank mentioned in point (1)
    Thanks in advance

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    #58257

    Graeme Wilson
    Participant

    G,
    Have you done your Hoshin Planning? What are your 3-5 year business strategies aligned to Customer, Associate or Shareholder? What are you gaps to benchmark or goals? Do you have MBF’s defined to bridge the gaps? How will you know if you have been successful?
    If you start answering these questions, you should start seeing your metrics pop out.
    Regards, Graeme

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    #58258

    Schuette
    Participant

    Please provide an email address and I will forward some good articles on the topics you outlined.
     
     

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    #58259

    mahdie
    Participant

    Hi jim,
    I would be thankful if you forward some good articles on this topic.
    I am an Industrial Engineer who has worked on ISO9001:2000  and quality techniques. I work in a bank know for improving quality management system.
    thanks.
    email: [email protected]

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    #58260

    Groll
    Participant

    Hi Graeme,
    Could you please tell me what MBF stand for?
    Thank you,
    Randy

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    #58261

    Groll
    Participant

    Hi Jim,
    Could you please forward those articles about “metrics for banks”
    also to me?
    [email protected]
    Regards,
    Randy 

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    #58262

    metrics for banks
    Participant

    I am also interested.  Please forward the articles you referenced to: [email protected].
    Thank you.

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    #58263

    Graeme Wilson
    Participant
    #58265

    Anita
    Participant

    Can you pls. also send me article references pertaining to the above subject.
    Rgds,

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    #58266

    Gaurav
    Participant

    Me too…
    [email protected]

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    #58267

    Farhad Antia
    Participant

    Sorry
    You will get flooded by email IDs. Before U get fed up, let me send you mine too.
    [email protected]

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    #58270

    Rado
    Participant

    Hi all!
    Want to say how useful this discussion forum for a SixSigma-newbie as mine is!
    Jim, I appreciate your offer to send useful materials about the deployment of the methodology in banking. Thanks a lot!
    My e-mail is: [email protected]
    Folks, if somebody need any statement about Business Process Re-engineering, ERP, SAP, IT-Governance, ITIL etc., do not be shy to ask.
    Regards,
    Rado 

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    #58272

    luke skywalker
    Participant

    Please send me the articles too. Email is [email protected]
     
    regards

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    #58273

    Talaid
    Participant

    I would also be grateful for a copy of the articles.
    Many thanks in advance.

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    #58274

    Graeme Wilson
    Participant

    In case you have not see this:
    Ask the Expert – The Topic: Six Sigma Metrics
    David Henkin, a principal at The Vanguard Group, offers his views on the use of metrics in a successful Six Sigma program. Henkin responds to the following questions:

    What are some of the metrics used by companies that are successful with Six Sigma?
    How can companies ensure they are measuring the “right” things?
    Should Six Sigma metrics be distinct from the rest of the business metrics? If so, for how long?
    What are some of the ways that these metrics can be effectively displayed to upper management?
    https://www.isixsigma.com/library/content/a041122a.asp

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    #58276

    dogsxxt
    Participant

    Why you are so secretive about the articles? Publish its reference or titles is better choice than asking email if you are open to share unless the articles are proprietor copies.

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    #58311

    Gutierrez
    Participant

    I would really appreciate if you could please send me a copy of the articles.
    Kind Regards,
    Alex

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    #58312

    Gutierrez
    Participant

    I forgot to write down my email address:) It’s   [email protected]
    Thank you

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    #58342

    DenisaO
    Participant

    To Rado:
     
    Could you please give me the statements you mentioned on about Business Process Re-engineering, ERP, SAP, IT-Governance, ITIL?
     
    Thank you. My address is: [email protected]  

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    #58434

    Ajesh
    Participant

    I am in kind of a similar role with an investment services company. Would appreciate if you could share ideas of areas of improvements you looked at within the bank.
    Any project outline / story board / articles might be helpful?
    Thnaks in advance,
    Ajesh

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    #58448

    Jared Smith
    Participant

    I would be very greatful if someone could send these articles to me as well.
    Thanks
    [email protected]

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    #58449

    WFranklin
    Member

    I would also appreciate any articles or information on metrics used by banks/financial institutions. Thanks!

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    #58451

    Jay Dunham
    Participant

    I would appreciate bank metrics info also.  Recently hired to help improve process flow at medium size f/i.

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    #58452

    Emily
    Participant

    Please forward me those articles.Thanks,

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    #58455

    Bahaa
    Participant

    Me too…I would appreciate bank metrics info.  Recently offered a Head of Service Quality to improve operation processes flow at one of the largest banks here in the middle East. My email is [email protected].
    Thanks,
     
    Bahaa K.

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    #58457

    Kumar
    Participant

    Hi All:
     
     I am looking for some metrics for investment banking. If anybody has the same kindly do forward the same to my id [email protected].
     Thanks in advance.
     
     

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    #58458

    Kumar
    Participant

    Hi All:
     
     I am looking for some metrics for investment banking. If anybody has the same kindly do forward the same to my id [email protected].
     Thanks in advance.
     
     

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    #58459

    Kumar
    Participant

    Hi All:
     
     I am looking for some metrics for investment banking. If anybody has the same kindly do forward the same to my id [email protected].
     Thanks in advance.
     
     

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    #58461

    didith
    Participant

    Good Day!  Would very much appreciate if you can share materials regarding application of Six Sigma in banks (Six Sigma projects) -preferably concerning branch operations (e.g., deposits, withdrawals, etc.).
    Jim, kindly forward to me also the materials that you’ve mentioned before.
    Thank you very much!
     
     

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    #58462

    didith
    Participant

    By the way, my e-mail address is [email protected]
    Tks again.
     
     

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    #58472

    Anna
    Participant

    Please send me these articles too.

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    #58473

    David Murray
    Participant

    I see a lot more people are asking than giving —
    Is that representative of the Investment Banking Sector and its involvement in Six Sigma —
    Have any constructive measures come out through this discussion ?

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    #58476

    bb_banking
    Participant

    95% of the requests coming into this forum are those requesting information even though the majority of questions can be answered if this members of this forum simply look to left.  More often than none, students looking to six professionals to write their thesis, term papers, etc.   
    As far as the articles are concerned, I have and can provide however in return I ask for insight (pro’s and con’s) from those deploying lean and six in the financial services industry.  My intent is to provide a white paper or submit an article (Not through this forum) on best practices, lessons learned, in all areas of the banking industry including retail, investment, treasury management, operations, procurement, A/P, HR and Finance. 
    Feel free to contact me at [email protected]
    Regards
     

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    #58477

    BTDT
    Participant

    BB_banking:You are finding what a few of us have discovered. An article about the general application of SS in Banking with specific examples would be welcome on this forum. The forum is heavy spidered, facilitating a wide readership.The topics you have outlined are quite wide and of general interest. Each one is worthy of an article in itself.Contact Mike Cyger (Michael(at)iSixSigma.com) or Frank Ducceschi (Frank(at)iSixSigma.com) at the main iSixSigma site about submitting articles for the community.Thanks, BTDT

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    #58478

    Mike Carnell
    Participant

    bb_banking,
    You might want to reconsider the position of not publishing on this forum. You will be hard pressed to reach an audience as large and as diverse as this forum.
    You can build a pretty strong network here as long as you are tenacious enough.
    Just my opinion.
    Good luck

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    #58490

    Rick Lightburn
    Member

    What metrics are senior managers at the bank managing?
    The Baldrige approach to banking has been tried with some success — you might want to look at the Presentation by Los Alamos National Bank, which was a winner in 2000 to see what metrics they used, and what processes they analyzed.
    While LANB is (only) a small retail bank, with no corporate, investment etc. functions, this could be a place to your thinking.

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    #58535

    April
    Participant

    I would be grateful if you sent the metrics info to me as well.  Email address is [email protected]  Thank you

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    #58567

    ST
    Member

    I would also appreciate any articles or information on metrics used by banks/financial institutions. Thanks!
    [email protected]

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    #58568

    SiWen
    Member

    Hy!
    I am soon pitching for a project with a mainland Chinese bank. Therefore, I would highly appreciate, if you could send me the articles as well.
    I am definitely interested in sharing the results of the pitch with you.
    Kind regards,
    SiWen

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    #58569

    Jeremy Roberts
    Participant

    Please, send me the articles on jeryrobyahoo.com Thanks in advance J.R.

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    #58570

    Rushabh Shah
    Member

    Hi Jim
    Please forward me as well your articles on “Metrics for a bank” – [email protected]
    Thanks
    Rushabh
     

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    #58618

    Pharper
    Participant

    Please send info on ITIL to [email protected] , thanks

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    #58836

    Anupama
    Participant

    Pls send me some articles on the metrics for a corporate & investment  bank.

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    #59021

    Dlappa
    Participant

    Please send me any metrics for retail banking. Thanks

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    #59027

    Mike Hunder
    Participant

    Jim,
    Kindly send me the articles on Metrics for a bank

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    #59028

    AB
    Participant

    HI,
    Sorry, another person looking for metrics on Banking.
    my id is [email protected]
    Thank you in advance.

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    #59097

    mjvdelapaz
    Participant

    Hi! Can you also forward to me some good articles on metrics for banks? My email add is [email protected]!

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    #59099

    Savage
    Participant

    Hi There!
     
    I would also be interested in Banking metrics :)
    [email protected]
     

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    #59257

    gajraaj
    Participant

    Can someone share this metrics with me too please.
    Thanks
    [email protected]

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    #59260

    Vince Arredondo
    Member

    Any metrics for banking (financial services) different lines-of-business would be appreciated.  Thank you,  Vince

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    #59265

    Joseph Okeke
    Participant

    Please send me the articles on bank metrics.Thanks

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    #59338

    Scott
    Member

    Hi Jim,
    I’m adding my name to the chorus of requests for the articles. 
    [email protected]

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    #59341

    malhotra
    Participant

    Hello,
    Would appreciate if you could send me too the article and presentations on the metrics.
    Thanks in Advance.
    Regards,
    Devendra (e-mail: [email protected]; [email protected])

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    #59342

    malhotra
    Participant

    Hii,
    I am looking for the matric which could be useful to my bank’s branch operations ( specialy in Trade and Treasury) at a foregin location.
    Kindly do forward me the write up and metric at [email protected], [email protected]
    Thanks and regards,
    Devendra

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    #59380

    Osman
    Participant

    Hello Jim
    Is it possible for you to send the articles you have on Metrics of a Bank
    Kind Regards
    Osman

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    #59384

    Jimmy J
    Participant

    Hi, could also email me the metrics.. [email protected]

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    #59505

    McNabb
    Participant

    Dear Sir,
    I would like to recieve some articles about the metrics for a bank please.
    Sincerely,
    Mary

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