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Metrics for targeting project success

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  • #49867

    Sorour
    Participant

    I am currently undertaking a project looking at the efficiency of the overall Change Management process in my company. 
    Problem:
    “There is a feeling that the consistency, resourcefulness and timeliness in the mnagement of changes is not as efficient as it could be.”
    Ideally, the solution will provide a framework for (internal) clients to make change requests with ease, and to track change requests through the development cycle. 
    The issue I am having is that there isn o agreement on which metrics should be used to baseline/measure success.
    Could anyone suggest either:
    1) Possible metrics which coudl be used/that you have used for someting similar previously, or
    2) A process which could be used to tease out/formulate suggestions from my stakeholders
    Many thanks,
    Paul

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    #171230

    RickL
    Member

    If you want to assess and manage the change progress/readiness in your oragnization your may consider one of the metrics mentioned in Harvard Business Review in April 2007 edition.
    If not mistaken the methodology is called “PMMI” or something. Anyway you can try to search for “Micheal Hammer” with “The Process Audit”  in HBR website to find the worksheet and instruction to use. There are 2 worksheets, one is measuring how mature is your enterprise and another is measuring how mature is your process.
     
     

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    #171234

    annon
    Participant

    Paul,
    This appears to be a service level issue and might become clearer if you tighten up your VOC data.  For example, who is your customer and how are you defining “consistency, resourcefulness, timliness, etc”?
    If your services are meeting expectations (customer opinion) but accomplished inefficiently (management opnion), then you will have to balance maintaining current service levels while improving productivities.  In either case, it appears that you will be dealing with variability and time issues.  Once you gain clarity on your VOC/Operational definitions, you should be able to better pinpoint your metrics.  Good luck.

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    #171256

    Paul Coogans
    Participant

    Thanks-I will investigate both.
    Regards,
    Paul

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