Metrics in Transactional/Service Business Processes
- February 26, 2003 at 1:58 pm #31577
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Does anyone out there have experience setting up and deploying performance metrics in transactional/service processes? What kinds of methods/systems do you use to track these metrics? Are there any books out there that would help in this subject?
Any comments/insights would be appreciated….
Sanjay0February 26, 2003 at 2:26 pm #83329
Read this book – ” Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results ” by Naumann and Hoisington.
It’s a good reference for transactional and service businesses with a lot of practical info.
To answer other questions , it’s better if you specify exactly the field of service.
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