iSixSigma

Metrics in Transactional/Service Business Processes

Six Sigma – iSixSigma Forums Old Forums General Metrics in Transactional/Service Business Processes

  • This topic has 1 reply, 2 voices, and was last updated 18 years ago by A.B.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #31577

    Damodaran
    Member

    Does anyone out there have experience setting up and deploying performance metrics in transactional/service processes?  What kinds of methods/systems do you use to track these metrics?  Are there any books out there that would help in this subject? 
    Any comments/insights would be appreciated….
    Thanks,
    Sanjay

    0
    #83329

    A.B
    Participant

    Read this book – ” Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results ” by Naumann and Hoisington.
    It’s a good reference for transactional and service businesses with a lot of practical info.
    To answer other questions , it’s better if you specify exactly the field of service.
    A.B

    0
Viewing 2 posts - 1 through 2 (of 2 total)

The forum ‘General’ is closed to new topics and replies.