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Need Help with Communication Plan

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Viewing 18 posts - 1 through 18 (of 18 total)
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  • #28336

    Sinnicks
    Participant

    I’m in the early stages of setting up an organizational framework for Quality/Six Sigma.  One of the main deliverables I will need is an effective communication plan that addresses the issues of change, who will do what, why it’s needed, and how it will impact the organization. 
    The information listed on this site is limited.  Does anyone know where I can find a good example of a communication plan  – just to get some good ideas and make sure I’m not leaving out anything vital?
     
    Any help would be appreciated.
     
    Mark

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    #70415

    Marc Richardson
    Participant

    Some questions to initiate your planning process: Who is your audience?
    What language do they understand best?
    EG: Engineers= technical, executives= dollars
    When will you communicate your ideas?
    Schedule, amount of time to prepare, time of year
    Where will you communicate your ideas?
    Venue, setting, formal or informal, on-site or off-site, indoors or outdoors
    How will you communicate your ideas?
    Lecture style, open exchange format, visually, dashboard, communication centers, company website or combinations
    And last but not least,
    What will you communicate?
    What is the overall purpose of change?
    How will it affect the lives of those to whom you are communicating? (They will want to know, and if you don’t tell them, they will start deciding for themselves and they may come up with the worst-case scenario and fight you every step of the way. Who is most likely to benefit and how? What happens to those who refuse to change?)
    What are the potential benefits, risks?
    How much detail: broad generalities or specifics of the plan?What is the overall purpose of change?
    How will it affect the lives of those to whom you are communicating? (They will want to know, and if you don’t tell them, they will start deciding for themselves and they may come up with the worst-case scenario and fight you every step of the way. Who is most likely to benefit and how? What happens to those who refuse to change?)
    What are the potential benefits, risks?
    How much detail: broad generalities or specifics of the plan?What is the overall purpose of change?
    How will it affect the lives of those to whom you are communicating? (They will want to know, and if you don’t tell them, they will start deciding for themselves and they may come up with the worst-case scenario and fight you every step of the way. Who is most likely to benefit and how? What happens to those who refuse to change?)
    What are the potential benefits, risks?
    How much detail: broad generalities or specifics of the plan?How will it affect the lives of those to whom you are communicating? (They will want to know, and if you don’t tell them, they will start deciding for themselves and they may come up with the worst-case scenario and fight you every step of the way. Who is most likely to benefit and how? What happens to those who refuse to change?)
    What are the potential benefits, risks?
    How much detail: broad generalities or specifics of the plan?How will it affect the lives of those to whom you are communicating? (They will want to know, and if you don’t tell them, they will start deciding for themselves and they may come up with the worst-case scenario and fight you every step of the way. Who is most likely to benefit and how? What happens to those who refuse to change?)
    What are the potential benefits, risks?
    How much detail: broad generalities or specifics of the plan?What are the potential benefits, risks?
    How much detail: broad generalities or specifics of the plan?What are the potential benefits, risks?
    How much detail: broad generalities or specifics of the plan?How much detail: broad generalities or specifics of the plan?How much detail: broad generalities or specifics of the plan? Hopefully Helpful,
    Marc Richardson
    Sr. Quality Assurance Engineer

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    #70433

    Jaran S.
    Participant

    You can find some useful informations in the book :
    “Making Six Sigma Last”     by George Eckes
    Hope this help.
    Jaran S.

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    #70462

    melvin
    Participant

    Mark,
        I don’t have info on a Communication Plan but profer the following:
    If you haven’t already, get yourself and a cadre of people training in how to manage change.  The Software Engineering Institute at Carnegie Melon U has a great 3 day or so workshop on managing technological change (MTC).   I and a few hundred others in my old DoD organization went throught this as a foundation for making change happen.  The SEI can also help you with the planning (strategy for making things happen etc.).
    Navigate through http://www.sei.cmu.edu to the MTC course description and contact someone there.
    Let me know how you feel about what they have and their reply.
    Bob
    P.S.  I’m not with the SEI trying to sell you their courses.  I’ve been out of work for 5 months (got caught in the Iomega downsizing) and looking for a job in Utah (in SQA).  I have some time on my hands to put my 2 cents in to these postings.
        If you’d like to discuss MTC, call me at my home (801) 525-9841.

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    #70484

    Utah
    Member

    I would propose this is a HIGHLY critical step in your program development and should be addressed accordingly.  One could talk forever about the various elements and questions that should be addressed, but I would relay you to “The Balanced Score Card” by Kaplan and Norton.  It is not 6S specific, but a highly valuable tool that allows you to translate your bsiness unit strategy into objectives and measures across 4 primary perspectives:  Financial, Customer, Processes, and Learning and Growth.  It is allot of work, but well worth the time up front…..this could pay large dividends for your program.  Good luck.

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    #70491

    muhannad al nabulsi
    Participant

    It is a great advice,It should be appreciated,as a change management champion I have observed how vital the role of communication can be?
    your explaination is more than excellent,I may add few points:
    To emphsize on the three communication activities:horizental,up-down,and the most important one :down-up
    To link between IT & communication .
    To educate communication staff.
    To be honest  & stright-foreward.
    What do you think?  best regards             MN
     

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    #70519

    Comm Mgr
    Participant

    I would suggest looking at an organizational change model for the basis of your communications strategy.  There are several very good ones, but the key is to choose ONE and stick with it.  For the first 3-6 months, make sure that you are giving the audience the basic information they will need to understand.  This will vary from leaders to general employee population to those immersed in the change.  From about months 3-9, you need to make sure they understand the personal impacts they will see.  Starting in about month 6, I would suggest conveying some of the implementation specifics along with any early successess enjoyed.   Throughout, leverage your preferred channels so that your audience trusts the source.

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    #70521

    process facilitator
    Participant

    Marc,thanks for the pointers. I needed these to put together a communication plan for our process documentation and process improvement initiatives.PF

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    #90804

    Betty Smith Bill Smith’s wif
    Participant

    Hi Mark,
        Bill Smith was my husband.  Our daughter and friends can probably help with your needs.  If you would like, contact me.
                                 Sincerely,
                                         Betty Smith

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    #159448

    Thenry
    Member

    Does anyone have a sample Lean Six Sigma Communication Plan?
    Any help would be great.
     
    Thenry

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    #164878

    Alan Magner
    Participant

    I found the list of questions that Marc Richardson posted to be excellent.  I’ve transferred them to a template in Word for others to use.  How can I share this with others in the forum?

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    #164886

    Brandon
    Participant

    Thanks Alan. Follow the instruction in “Attach Article” at the right of the forum.

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    #164887

    Brandon
    Participant

    I said that incorrectly. You must open a post & you will see a box to the right of the message titled “Attach Document” – follow those instructions.

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    #164930

    Marc Richardson
    Participant

    lan,
    Thanks for the vote of confidence. It’s nice to know that people are finding the things I write to be helpful. I would like to communicate with you off-forum. If you wish, email me at [email protected].
    Thnsk,
    Marc Richardson
    Quality Assurance Manager

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    #164939

    Marc Richardson
    Participant

    Hey all,
    I cleaned up the information and included Mr. Muhannad Al Nabulsi’s additional points. Hopefully you will find it usefull.
     
    Some questions to initiate your planning process:
    ·  Who is your audience?
    – What language do they understand best? EG: Engineers= technical, executives= dollars ;
    – English, Spanish, Vietnamese?
    ·  What will you communicate?
    – How much detail: broad generalities or specifics of the plan? What is the overall purpose of change?
    ·  When will you communicate your ideas?
    – Schedule, amount of time to prepare, time of year
    ·  Where will you communicate your ideas?
    – Venue, setting, formal or informal, on-site or off-site, indoors or outdoors
    ·  Why is this change important?
    – What is the overall purpose of change?
    – To whom is it important?
    – Why does this change need to made now?
    – Who profits from this change and what do they stand to gain?
    – Who looses most due to this change and what do they stand to loose?
    ·  How will you communicate your ideas?
    – Lecture style, open exchange format, visually, dashboard, communication centers, company website or combinations and last but not least.
    – How will it affect the lives of those to whom you are communicating? (They will want to know, and if you don’t tell them, they will make up reasons for themselves and they may come up with the worst-case scenario and fight you every step of the way.)
    – What happens to those who refuse to change?
     
    Additional Thoughts:
    – Emphasize the three communication activities:
    1) horizontal,
    2) up-down and the most important one,
    3) down-up
    – Link the IT & communication staff
    – Educate communication staff
    – Be honest & straight-forward

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    #164940

    U
    Member

    Hi Alan, if is no problem you can send me the template to SOSABART at HOTMAIL dot COM.
    Thanks Very Much,
    Regards…

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    #165024

    Alan Magner
    Participant

    To all,As promised, here is a simple template of a communication plan, and also the plan that I’m using for a current project.  Hope these prove helpful.Communication_Plan.zipCommunication_Plan.docwith thanks,Alan Magner

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    #165028

    Stacie
    Member

    Could you possibly convert to word and upload again?  I was unable to open and sure could use some assistance.
    Thanks in advance

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