New Process – Best Tool to Use?

Six Sigma – iSixSigma Forums General Forums Tools & Templates New Process – Best Tool to Use?

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    All – need help. I must create a new department and although I have baseline standard work and metrics, is there a specific tool or method to use when creating totally new process (where the process is not 1005 known) and not just improving existing ones?

    I was wondering if a TMAP would be best suited for this?


    Prabhu V

    From my opinion the necessary activity to do is defining the process which going to established. May be SIPOC, Process Map etc., kind of basic tools need to be considered at this stage. Once the process is known then VSM can be implemented.



    To my understanding if you have baseline standard work & metric, then you have 50% unserstanding of process. So go for a detailed process map or Value stream mapping. Then idenitfy NVA & improve the process. Post VA-NVA analysis do a PFMEA & build solutions in the final process.


    Thomas Whitney

    What @mayankdhanwantri is perfect! Having set up a new line back when I was young, when bread was a nickel, we did exactly this. The line was a model line and for the 20 years it ran it ran well!



    You need to apply Design for Six Sigma, which will incorporate many of these tools, but also provide you a scorecard where you can evaluate the performance of your system. If an element is sub-standard, then you can look at alternatives and see how the scorecard changes for each of the alternatives.


    Anand Chitanand

    I would agree to Mayank. He has suggested the right approach. DFSS is also a route. While you prepare the detailed process map and VSM, I would suggest do the VOC (voice of customer) first and make sure customer stated objectives are met. Also have the VOB (voice of business) done. Both VOC and VOB will help you in carrying out PFMEA, setting up the process measures and then measuring the process capability. VOC and VOB are extremely important if your process is a transactional process.


    Mike Carnell

    Mike E I will assume since you have not shown back up, although it has only been 3 days, that you may still be interested in these responses. If you just look at what you have written the answer should be relatively obvious. You said you have a current state and you want to create a future state. That probably makes the most sense in terms of a process map. I won’t get into a discussion about which one specifically since it is a stupid discussion for people who have little or nothing to do. Use the one that makes sense to you.

    If you want your “new department” whatever that means (assuming it is a new process) to be an improvement you need to baseline every process and input so you can tell what has happened when you bring your new and hopefully improved line up. Hypothesis testing for your new line with the basic assumption that the null hypothesis on you process steps should be equal to or better than the baseline.

    Since you have to develop a new part of the process, @MBBinWI is giving you good advice in the DFSS approach. Consider this there has been lots of input about VOC and VOB. It always sounds good but it really doesn’t mean much. You need some way to put that all together i.e. create a practical solution, that you can implement. So what is a tool that rolls that all together so you have more than academic pontification? Let’s try QFD. Since QFD is/can be part (I am not interested in a discussion of wheter or not it belongs as part of DFSS) of the DFSS tool set it probably is a god idea to roll up DFSS in this development process which would be exactly what MBBinWI told you several post ago..

    This stuff isn’t as complicated as most would like to make it. It doesn’t need to be some difficult academic process where you are trying to figure out how to fit every acronym into what you did so everyone feels better. You need to remember in the VOC analysis for you is your management team and they want results. If you understand what you are expected to acomplish and what you currently have this whole thing goes together by itself as long as at some point you actually do something with the output of the analysis.

    Just my opinion.

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