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Oldest known reference to Cost of Poor Quality?

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  • #49778

    Outlier, MDSB
    Participant

    Is this the oldest known reference to the concept of Cost of Poor Quality?
    For want of a nail the shoe was lost.For want of a shoe the horse was lost.For want of a horse the rider was lost.For want of a rider the battle was lost.For want of a battle the kingdom was lost.And all for the want of a horseshoe nail.
    Discuss.
     

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    #170590

    BTDT
    Participant

    Outlier MDSB:I like to use this as an example of 5 Whys or root cause analysis.Cheers, Alastair

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    #170592

    BTDT
    Participant

    Outlier MDSB:1,500 – 1,300 BC.The walls of Jericho collapsed after sounding a ram’s horn and shouting. Quality of what I will not say.Cheers, Alastair

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    #170594

    ROSS
    Member

    Here is an older example:
    Suppliers: Cain, Abel
    Customer: God
    Specification: Animal offering (blood sacrifice)
    Customer received from Cain: Fruit of the ground
    Customer received from Abel: Animal offering
    Result: Abel’s offering accepted, Cain’s offering rejected
    COPQ: Jealousy–> murder–> Cain cursed by God
    Lesson:  Know your customer’s CTQs.

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    #170597

    Brandon
    Participant

    No, it was Dr. Juran but he died.

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    #170615

    Outlier, MDSB
    Participant

    I like that, Alastair. I’ll have to remember to steal it!

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