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performance excellence award for operations only?

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • #52881

    Martínez
    Participant

    I have a client wanting an award from outside the company to recognize their performance in operations. I’ve read up on baldridge, the local award at state level here in my state, and others. Problem is, the whole company is not going to pursue this, just the operations area. This is claims processing in insurance industry, anyone have any suggestions on a recognized performance award for operations?

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    #186629

    GB
    Participant

    You Client is lame. Any reputable firm is going to want to get a look at the company in general..specifically their Leadership and finance.

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    #186630

    Kirsten Terry
    Participant

    If the operations area has completed a particularly successful Lean Six Sigma project in the past year, they may want to consider entering it in the Largest-Breakthrough Improvement Project category in the iSixSigma Live! Awards. To learn more, visit http://live.isixsigma.com/awards/breakthroughprojects.html.
    Award finalists will be showcased by iSixSigma.com and be recognized at an awards breakfast at the iSixSigma Live! Summit & Awards, Feb. 1-4 in Miami.
    Kirsten Terry, senior editor, iSixSigma

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    #186632

    GB
    Participant

    So Kirsten,
    You would look only at their project from an Operations level only, without regard for the company as a whole? Please clarify.

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    #186638

    Kirsten Terry
    Participant

    iSixSigma’s Largest-Breakthrough Improvement Project awards look at individual projects based on the following criteria:
    Project must fundamentally change the way a process works
    Project must use Six Sigma or Lean Six Sigma methodologies
    Project must have been started on or after January 1, 2008
    Must show “breakthrough” improvement in one or more of the following ways:

    Reduction in defects (90% or more)
    Increase in process sigma level (minimum 2-sigma increase)
    Financial benefit (minimum $250,000 AND 5x or more return on investment)
    Project must be completed (control phase completed) no later than project submission
    This is a chance to be recognized for improvements made to transactional processes within the operations area.

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    #186643

    GB
    Participant

    My point is, that what if an underling of Bernie Madoff did a project that saved millions and submitted it for review…Would you take into account the Company??

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    #186683

    Martínez
    Participant

    hbgb, you probably don’t do much lean six sigma work it sounds like. It is perfectly acceptable for isixsigma to review and award a single project as that is all they are assessing, a single project, giving an award for that project is not giving the company an award. By the way my client is only one of the top brands in insurance, extremely well known for excellence, they’ve already earned JD Power in their call center, and other awards, they merely wanted to see if there was something for ops only, as the company doesn’t have the appetite right now for a company wide Malcolm Baldridge or something like that.
    Back to the award from isixsigma, I think a more valid question would be “is an award from isixsigma valuable?” My answer would be No. I consider isixsigma to be one of the greatest threats to the long term health of our industry and jobs. I no longer refer the site to students or clients for fear that they will read some of the ads that have basically created a certification mill on isixsigma. We have no standards in our industry, and isixsigma perpetuates that with their advertising and product offerings.

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    #186685

    Mikel
    Member

    I’ll give them an award.How much money do they have?

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    #186686

    Darth
    Participant

    MBB, It sounds more like a big ego problem with your Client than anything else. Since any award would likely not have much value beyond the ego factor, then pretty much any known organization will suffice. Stan, in his real life, is well known in the industry and I am sure, as he has indicated, he will be glad to give you an award for the right price. Your Ops group can then put it on the wall and claim that theirs is as big as the one from JD Power. My suggestion is for them to pack up their ego and use the money they would have wasted on the award to lower their rates for all their unemployed customers.As for your comments on ISS. ISS does not promote nor endorse any of the many certification granting organizations that advertise on the site. They are a business and as such, rely on advertising income as a major source of their revenue. Behind the scenes, the leaders of ISS have worked with some of the industry’s leaders to try and develop standards and common certification approaches. Unfortunately, this would hurt many who advertise here so its got them between a rock and a hard place. You also sound fearful since you don’t seem to trust the judgment of your students and Clients to see through the crap. Possibly you are threatened should they find you lacking when discovering someone else on this site.

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    #186687

    Mikel
    Member

    To pile on to Darth’s reply, your comments about hbgb are just plain
    stupid. I’ll put his credentials against yours any day of the week.

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    #186688

    Vallee
    Participant

    MBB,I am confused. You state that Isixsigma provides no value but you
    came here for advice??So you only like part of the site and not the whole site. It is like
    getting an award for part of the company and ignoring the rest of
    the company…. mmm!Not attacking you personally, just the logic in your thought
    process.

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    #186704

    GB
    Participant

    Wow, mbb, I guess I triggered your fight or flight response.
    Thanks Stan, for your comment. Chris v may be onto something. Why would you post a query like that and then say that you don’t put any credence into Isix?You are either confused, or an outright liar…which is it?

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    #186705

    SiggySig
    Member

    How does having such an award make things better for the customer? For the company? Will that award attract a single new customer, or add a dollar to the company’s cashflow?What about all the non-value added activity that will be required to apply for that award?Sounds like the “award” is an ego-feeding proposition, nothing more. I’m with Stan – for the right price, we can give the client a beautiful award, suitable for framing. I’ll even throw in a commemorative plate, sure to increase in value.

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    #186716

    Mike Carnell
    Participant

    SiggySig,
    I don’t mean to single you out on this but I do not agree with you. Why does it have to be an ego thing. When we get into discussions there always lot of the Kumbaya types jumping up on the table pontificating on the importance of recognition over rewards. A lot of companies love it because it doesn’t cost them anything. Now someone wants to go for an award and it is ego? Why? Why can’t it be recognition to the CI team for the work they did? Why can’t it be a bunch of people in CI who want to be evaluated against the other people who were doing similar activities that year?
    I am sure there are some people who would do this for ego but it doesn’t have to be driven by only that.
    Just my opinion

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    #186717

    Mike Carnell
    Participant

    mbb,
    If you think this website is a threat to SS then you are completely clueless. This site has not created a certification mill. Industry has created the certification mill. They want it and someone will supply it. This is called capitalism, free markets, etc. This country was more or less built on it.
    It must be entertaining to watch you figure out root cause. I am sure your lack of endorsement has been devastating.
    Just my opinion.

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