Performance sheet

Six Sigma – iSixSigma Forums General Forums General Performance sheet

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    Hello everyone,

    I am new to this forum,

    I am working for a service industry. I have to team who creates analysis reports for a manufacturing comany. We work on different types of reports and iam in a process of designing performance metric sheet for my process. As each report as different criticality , If i go with RTY calculation one defect may bring down my overall quality. Can i go with customer rating for each report, if so how would i claculate my overall efficiency and DMPO.

    I am in my initial stages of preparing performance metrics. Please help me.

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