iSixSigma

Poor Quality of iSixSigma Website

Six Sigma – iSixSigma Forums Forum Basics Suggestion Box Poor Quality of iSixSigma Website

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #55372

    Sam
    Participant

    Anybody else have issues with this website? I have to tell you this is easily one of the worst performing forums i have ever used……Here are some of the issue i encountered
    1) The website is too slow to load
    2) The search function does not work all the time
    3) UX design, is probability the worst.
    4) and many more, i will let other fill in more

    Here is a great opportunity for anybody who want to start a online forum business. Start a good six sigma forum and get the Robert Butler guy from here… That’s it

    0
    #199717

    Chris Seider
    Participant

    isixsigma.com has some great history. It’s contributions can’t be forgotten nor should they be forgotten. I appreciate the networking that continues on here.

    0
    #199719

    Michael Cyger
    Participant

    I’m sorry to hear that you’re having a less than optimal experience with the iSixSigma discussion forum, Sam.

    If you would provide me with more data, I’d love to better understand the issues you’re experiencing so we can improve.

    “1) The website is too slow to load”
    According to http://tools.pingdom.com/fpt/#!/elIh8y/https://www.isixsigma.com/topic/poor-quality-of-isixsigma-website/, it took me 2.59 seconds to load the web page through my non-business class ISP.

    How long does it take you to load the page?

    How long do you expect it to take?

    “2) The search function does not work all the time”
    Are you referring to the search box in the upper right-hand corner of every page, the one that is powered by Google? I know Google is always up and running, so perhaps there’s a bug in our website that doesn’t pop open the results for you?

    I’d really appreciate understanding what specifically your issue is with search so we can fix it. Feel free to do a video screen capture and send it to me. Or I can get on a screen share (like Skype) to see what you’re experiencing.

    “3) UX design, is probability the worst.”
    Ouch. That stings. :)

    Sorry you don’t like it. I kind of like the utilitarian aspect of the design.

    I’ve been a green belt and master black belt in the past at GE and Citigroup, and I appreciate less fluff and more data so I can get in, get the information I need, and get out.

    Is there an example of a beautifully designed discussion forum on another website that you think is more in line with what you’d expect to see at iSixSigma.com? I’d love to see it and benchmark against it. Please let me know the URL.

    “4) and many more, i will let other fill in more”
    Any other feedback you have, I welcome you to either post it here or email me directly at [email protected].

    Thanks and regards,
    Michael
    Founder and Publisher, iSixSigma

    0
    #199720

    Mike Carnell
    Participant

    @Peach I have used this site for a long time and enjoy it. I very much agree with Chris Seider. That said it has nothing to do with your issues and I don’t want to insinuate that there is anything I can do about it. What I do like and have always liked is Mike Cyger’s hands on approach to running the site. Over the years there have been various issues as there are with any site but Mike always is in the middle of resolving it.

    You got a personal response from Mike in a very short time. I can’t speak directly for him but what I have seen is he cares about the Visitors experience. He is interested in what people experience and will respond to objective input. You don’t get that very often.

    Just my opinion.

    0
    #199721

    Sam
    Participant

    Thank you @michaelcyger for the response.
    I was expecting my post to be deleted but i am happy that the founder responded to it….
    Regarding the loading time, I checked your link and its showing 2.8 seconds, which is good… I had loading issues many times in the past and i will wait to see if anybody else had the same problem…
    Michael, You can also check the loading time from your mobile phone and pc after signing yourself out of the site.. The site’s performance is very different when you sign out.. Try to open some threads after signing out from your PC and mobile….

    Anybody else had issues in the past??? i know Robert Butler on time responded to my post telling me he could not find his past posts so he saved some of them in his computer @rbutler

    0
    #199728

    Don Hutchcraft
    Participant

    Unfortunately I do not always log in, but I rarely have issues with the threads loading. The only time I see this is when it appears someone else is responding to a post. You can tell because there is a “swirl” next to the post.

    0
    #199735

    Michael Cyger
    Participant

    Hi @Peach,

    “Regarding the loading time, I checked your link and its showing 2.8 seconds, which is good… I had loading issues many times in the past and i will wait to see if anybody else had the same problem…”

    We haven’t heard from anyone else. We’re lucky and have a pretty vocal group that understand the value of constructive feedback, so if there were a few of our 600,000+ monthly users having issues we hear about it pretty quickly.

    “Michael, You can also check the loading time from your mobile phone and pc after signing yourself out of the site.. The site’s performance is very different when you sign out.. Try to open some threads after signing out from your PC and mobile.”

    As you requested, here’s a video browsing the site from my mobile phone, signed out:
    [video expired]

    And here’s a video browsing the website from my laptop, signed out:
    [video expired]

    We do monitor the performance of the website from both a signed in and signed out (anonymous) user account. While we do have slower page loads every once in a while based on server loads, it’s pretty consistent. And, yes — to your point, signed in users generally have a faster experience.

    “I know Robert Butler on time responded to my post telling me he could not find his past posts so he saved some of them in his computer @rbutler

    I remember that too. I think it was years ago, but I cannot remember. If you visit anyone’s profile by clicking the link on their name, then click on the Forums tab, you can view Topics Started, Replies Created, and Favorites of that person. Perhaps we didn’t have that functionality in the past.

    Please feel free to continue this thread if you have any suggestions for improvement or email me directly at michael /a/ isixsigma dot com. Please provide data or a path to reproduce the issue and we’ll take it from there. Thank you.

    Best,
    Michael

    0
Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.