iSixSigma

Preparing SIPOC

Six Sigma – iSixSigma Forums Old Forums General Preparing SIPOC

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #45822

    Jha
    Participant

    Hi, i am lost in SIPOC of my project. I am working on a Telecom Collection process. Which starts with Bill preparation and ends with customer paying up. my project is to improve collections. Can someone help.  Jai

    0
    #150576

    qualitycolorado
    Participant

    Jai,Regarding your SIPOC,There is not much information in your posting to go on. It sounds like you have the boundaries of the process defined (tarts with Bill preparation and ends with customer paying).What specifically are you having trouble with regarding the SIPOC?You may also want to review SIPOC basics, such as from this iSixSigma article:https://www.isixsigma.com/library/content/c010429a.asp
    Best regards,
    QualityColorado

    0
    #150594

    6Sigma Newbie
    Participant

    Jai:
    Ur primary Metric will be the bottom most “output” in the SIPOC. Since u have identified the “starting and ending points” of the process, start identifying the intermediary steps b/w the 2 points now. Once u have done tht, start from the top of the table and write key i/ps, suppliers, customers for each process step.
    Mind you, this tool is more effective when donw with the team and they determine to wht extent of detail  u want to break the process steps into!
    Hope this helps.
     

    0
Viewing 3 posts - 1 through 3 (of 3 total)

The forum ‘General’ is closed to new topics and replies.