iSixSigma

problem of six sigma?

Six Sigma – iSixSigma Forums Old Forums General problem of six sigma?

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #27180

    Isabel
    Participant

    Does anybody know there’re firms that apply six sigma but experienced problems by not properly using it?
    And is GE a good model of applying six sigma? or AT&T??

    0
    #66306

    Kevin Mader
    Participant

    Lee,

    Thanks for responding. It appears the days of intimidation (if in fact that was the case) have since passed.

    As a MBB, how is this mindset or culture presented to the new associate? Or is this more specifically the responsibility of the Champion?

    Regards,

    Kevin

    0
    #66297

    Joe Perito
    Participant

    I guess the criteria for whether GE and AT&T are good benchmarks for six sigma success is whether they are making improvements and making money off the use of six sigma. In that case according to what I read the answer would be “yes” due to the huge reported cost savings. But exactly what is the mechanism in the six sigma program that acquires this success? According to what I have read in Forrest Breyfogel’s and Mikel Harry’s books, it’s not so much the statistics or the project management techniques as it is the management support and insistance that “you will” use this program “if you want a promotion into senior management”. Job responsibility, assignments, schedules, factual data, review, followup, and management… the ingrediants of any sucessful program. The same gurus who authored the books on six sigma go on to state the best way to kill these programs is to have a lack of management support… naturally.

    0
    #66298

    Kevin Mader
    Participant

    Hello Joe,

    I was wondering how you personally felt about senior management’s “insistence that “you will” use this program “if you want a promotion into senior management””.

    I haven’t read any of the books by the authors noted, but do they make a distinction between Movement and Motivation?

    Regards,

    Kevin

    0
    #66301

    Lee Campe
    Participant

    As an MBB at GE (soon to be moving to another US firm) I can tell you it is not a “you will do this” as Joe has stated. It may have been that at the start. Today, it is a culture and mindset. Its the way we do business. Everything we do (some GE businesses more so than others) is through the six sigma rigor.

    Lee

    0
    #66308

    Cone
    Participant

    Kevin,

    again I am intrigued by your comment of intimidation. Considering the discussion on TQM, I take what happens at Motorola, GE, Toyota, and others as alignment with company goals. Do you think you can survive at Toyota and not embrace the Toyota Production System?

    Intimidation is what management does to Black Belts and their teams to suboptimize the effort. We get people turned on to work for the benefit of the company to yes, increase profitability (and retain and grow jobs by the way), and some mid level manager exerts his or her dominant behavior and feelings of threat to get people to lose momentum. Ask any Black Belt in most companies and they will tell you the threat is in gaining passion and believing in this.

    I do not think you really believe in TQM and are against aligning people with the companies goal and objectives and expecting them to act. That is the goal of TQM.

    Gary

    0
    #66317

    Kevin Mader
    Participant

    Hello Gary,

    I choose the word to reflect the feeling I got when reading Joe Perito’s post. In his contribution, he mentioned the ultimatums given those in management who endeavor to be more within GE. In all honesty, I got the same feeling when reading “Cowboy Way” in Quality Progress in October 1999 that suggested the same thing as Joe. When ultimatums are given, it is hard to avoid intimidation.

    I have not been to Japan to view the TPS, so my comments are limited to my reading. The TPS is guided by the Deming Method. They have the best reported and recorded system in the world. They have this for many reasons, but one of the underlying factors for their success is in the workforce. They have understanding. They don’t use intimidation but instead understand the value of educating and training their workforce. They are amongst the best trained in the world. They embrace the TPS because the TPS is ‘them’. I have some interesting comparisons tucked away in a binder someplace, so if you are interested, I’ll look for the binder.

    You raise a common problem faced by many quality and non-quality related personnel: resistance to change. I term it “Caretaker’s Syndrome”. This is caused by Paradigm Paralysis (ref. Joel Arthur Barkers, Paradigms). People resist adopting a new paradigm they know nothing about and prefer to remain attached to their old ones, even if it will cause you become extinct. The higher you go in an organizational hierarchy, the larger the risk is to abandon the paradigm that likely brought them success. How reluctant any of us would be to cut the life-line so to speak. Manager’s sabotaging the BB’s efforts are probably suffering Paradigm Paralysis. Rest assured, BB’s aren’t the only ones experiencing these problems(Barker calls them Paradigm Pioneers)!!!

    I like the principles behind TQM, the tools, and the history behind it. But I prefer Deming’s SoPK coupled with Peter Scholtes’s methods and techniques.

    Regards,

    Kevin

    0
    #66318

    Cone
    Participant

    Kevin,

    I agree with all that you say except comparing the comboys to GE. The cowboys are a legend in their own mind — plus probably the best marketeers in the past decade.

    GE is full of high energy people truely driving GE’s vision every day.

    0
    #66332

    Kevin Mader
    Participant

    Gary,

    You are right! The cowboys did do an excellent job at sales (moving people). The ASQ did their part to help them with their pitch.

    Have you spoken with folks from GE? In my experience, they have a different story to tell. And do you have an opinion on Allied’s reported 12,000 layoff?

    Regards,

    Kevin

    0
    #66588

    Andy Gliniak
    Participant

    I just read this whole tread and I just can’t stand it to see Corporate America continuing to distroy our society. Oh! How? Well, when do you think you’ll be brain washed enough to take all sorts of abuse. When will it distroy the family because your not there any more, your showing a higher, and higher degree of committment to men and women that would pick slip you in a second if the numbers on their flash report indicated the would not get their maxium bonus. You may be placing loyalties foolisly. I didn’t hear of enough coming the employees way. Ok, with the technoloy making it faster, easier to accomplish tasks with even better quality, the payout has all gone to the Corporation. What has the America worker gotten out of all this. Fewer Jobs, even more hours worked than before, the same pay or less in many cases. Some one ain’t too bright. It’s actually because there is no unification.
    Without that Corporations will keep poluting and saying, Ha ha we’ll just pay the fine were making 100000 times as much. I tell you they treat machines better than people. When a product slumps they will layoff thousands of people, but they won’t roll the line number 2 machines out to the back to rust.
    Just keep some of this in mind. You probably do not realise that most of these leaders talk about you as if you were dumb cattle. I am serious. They think their work force isn’t even in the same species when it comes to how much smarter and privlaged they feel they are.
    Even ones you think are without doubt sincere. Their playing a different game than you are and Six Sigma is just a method of prominance for a while. It’s not what they are interested in, it’s secondary. So practice your method, it is good and full of good intent. But please don’t be fooled or abused. EYES WIDE OPEN

    0
Viewing 10 posts - 1 through 10 (of 10 total)

The forum ‘General’ is closed to new topics and replies.