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Problems in Implementation

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  • #29773

    Watson
    Member

    We started SS implementation nearly a year ago in a decent mid-size ($ 25 Mn) organisation. It started very well with a lot of enthusiasm and commitment from the top leadership. Now it seems to be faltering on following raesons1) Black Belts are getting frustrated due to acceptance levels quite low and resistance very high in the company in the middle management level.2) Top leadership is still committed but does not spend any time on SS reviews or allocation of MBB/BB/GB/WB resources. They do not go for their own (champions’)training also.3) CEO wants quick savings results and first current BB projects do not have high $$$ savings.4) General education levels in the company is low and also the computer literacy level.What are the suggestions to improve success for SS program in a situation like this?All ideas are welcome and may save a sinking SS program!

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    #76831

    EX GE MBB
    Participant

    Hi Watson,
    Have you ever heard of CAP ( Change Acceleration Process) of GE?
    Please quickly get in touch with a friend (preferably an MBB/BB) at GE who has taken his training on CAP and find out what is this program. You have nothing but soft issues threatening your program.
    If you do not have any friends at GE, try the culture evolution section on the left bar of this site and there are a lot of answers available for you there!
    Best Of Luck!

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    #76833

    Mares
    Participant

    Watson,
    1) Black Belts are getting frustrated due to acceptance levels quite low and resistance very high in the company in the middle management level. I would review the criteria for selection of those BBs and their behavior along the SS implementation process. Many times BBs become a kind of “elite”, isolated from the rest of the organization. If that is not the case, try to identify the real barriers that stop the process: the entire organization, some individuals (managers?… or some “key” employees?). Find resistance in middle management level is normal. Many times that is because they do not feel the project results will be helpful for them (go to next questions if so). Other times the problem is that they feel a lack of power because other people are findind solutions they were “supposed” to find. If that´s the case, try to include them in the teams or in a way that they become part of the improvement.

    2) Top leadership is still committed but does not spend any time on SS reviews or allocation of MBB/BB/GB/WB resources. They do not go for their own (champions’)training also. That is a contradiction, in my opinion. If they do not participate in SS reviews, neither get the basic training… they are no commited at all. They don´t “walk the talk”.

    3) CEO wants quick savings results and first current BB projects do not have high $$$ savings. Probably there are a problem with the project selection criteria. It is essencial to start up with some good – high impact projects to sustain the rest. May be the CEO is comparing implementation costs vs hard benefits. In that case I guess the deployment strategy is a weakeness, and should be revised.

    4) General education levels in the company is low and also the computer literacy level.I see no problem with this point. SS should work anyway.
    Conclusion: I think you need a Process (objective + strategies + sum of actions) to save the SS program.
    Regards… Adrian

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    #76836

    Mike Carnell
    Participant

    Watson,
    #2 says your top management is not committed. By the very fact that they do not attend training when it is scheduled sends a very strong message to the middle managers you are complaining about in #1. It is telling them that the program has no priority and they can blow it off without any consequence.
    If you have consultants deploying your program you need to gather all your BB together and get them to do their job which is straighten out the Leadership team or refund the money and shut the program down. If it is an internal deployment and you do not have Executive sponsorship that has the level of influence to change the behavior – get away from the program. It will fail eventually.
    Good luck. You’re going to need it.

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