Process advice : order, deliver, collect
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- This topic has 2 replies, 3 voices, and was last updated 18 years, 10 months ago by
David Oakley.
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August 10, 2003 at 6:30 am #33016
I am working on a project with a small company but spread in three countries. This company does no manufacturing, but acts as a distributor. Objective is to streamline the process of order entry, delivery and payment collection. I am asked to develop metrics and suggest improvements. They used to hardly track any metrics (other than payment of course) and now they have over 50 metrics at Y level and about 200 or possibly more root causes. Data is at best questionable and intent is for the President to look at all metrics on a monthly basis to make improvements. Any suggestions on how I should approach this? much appreciated!
Dan0August 10, 2003 at 12:09 pm #88754There are hundreds of well documented examples – this is probably a Lean project – go look there.
0August 10, 2003 at 6:17 pm #88757
David OakleyParticipant@David-OakleyInclude @David-Oakley in your post and this person will
be notified via email.Dan
There is an old programming saying “Garbage in, garbage out”. Lots of metrics doesn’t assure that nay improvement is going to occur. One of the basic concepts of Six Sigma is that is customer orientated. In your case, it seems that who the customer is pretty clear. The next thing is what is most important to the customer. For a distributer, frequently the number one thing is that the customer wants to recieve the items when he wants them. You can collect data to see if this is a problem for you. If it is, you study the process and figure out what is causing the problem. If it isn’t a problem you pick something else that is important to the cusotmer and study it.
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