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Process advice : order, deliver, collect

Six Sigma – iSixSigma Forums Old Forums General Process advice : order, deliver, collect

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  • #33016

    Fontanilla
    Participant

    I am working on a project with a small company but spread in three countries. This company does no manufacturing, but acts as a distributor. Objective is to streamline the process of order entry, delivery and payment collection. I am asked to develop metrics and suggest improvements. They used to hardly track any metrics (other than payment of course) and now they have over 50 metrics at Y level and about 200 or possibly more root causes. Data is at best questionable and intent is for the President to look at all metrics on a monthly basis to make improvements. Any suggestions on how I should approach this? much appreciated!
    Dan

    0
    #88754

    Mikel
    Member

    There are hundreds of well documented examples – this is probably a Lean project – go look there.

    0
    #88757

    David Oakley
    Participant

    Dan
    There is an old programming saying “Garbage in, garbage out”. Lots of metrics doesn’t assure that nay improvement is going to occur. One of the basic concepts of Six Sigma is that is customer orientated. In your case, it seems that who the customer is pretty clear. The next thing is what is most important to the customer. For a distributer, frequently the number one thing is that the customer wants to recieve the items when he wants them. You can collect data to see if this is a problem for you. If it is, you study the process and figure out what is causing the problem. If it isn’t a problem you pick something else that is important to the cusotmer and study it.
     
    David

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