Dan
There is an old programming saying “Garbage in, garbage out”. Lots of metrics doesn’t assure that nay improvement is going to occur. One of the basic concepts of Six Sigma is that is customer orientated. In your case, it seems that who the customer is pretty clear. The next thing is what is most important to the customer. For a distributer, frequently the number one thing is that the customer wants to recieve the items when he wants them. You can collect data to see if this is a problem for you. If it is, you study the process and figure out what is causing the problem. If it isn’t a problem you pick something else that is important to the cusotmer and study it.
David
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