Process FMEA Example – Call-Contact Ctr Environment

This topic has 1 reply, 2 voices, and was last updated 17 years, 11 months ago by Mike Allen.

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August 4, 2004 at 2:37 pm #36398

Jaspreet
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Hello Everynone,
Can somebody help me in providing a example on Process FMEA applied to a Call Center or a Contact Center Environment

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August 4, 2004 at 4:44 pm #105008

Mike Allen
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David Hallowell wrote an excellent six-part series about a case study on Call Center Improvement: http://software.isixsigma.com/library/content/c040414b.asp
Good luck!

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