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Process FMEA Example – Call-Contact Ctr Environment

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  • #36398

    Jaspreet
    Participant

    Hello Everynone,
    Can somebody help me in providing a example on Process FMEA applied to a Call Center or a Contact Center Environment
     
     

    0
    #105008

    Mike Allen
    Participant

    David Hallowell wrote an excellent six-part series about a case study on Call Center Improvement: http://software.isixsigma.com/library/content/c040414b.asp
    Good luck!

    0
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