Hello all. I have just started the define stage looking at a process which flows like this: 1) Data received from internal and external sources2) Data manipulated internally3) Data sent to external company for further calculation4) Data received back in-house. Either incorrect- go to stage 3 (rework) or correct- go to stage 55) Distribute to departments for use Project Y is cycle time. My question is, is % correct data at stage 4 a process or an output indicator? To my mind, it looks to be AN output (in that it will supposedly be driven by a combination of inputs and processes preceding it) but not THE output (the project Y- cycle time [however it will presumably drive this, and it could therefore be looked upon as a process indicator]. All thoughts and comments appreciated. Thanks, Paul
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