Productivity Improvement in IT Support

This topic has 1 reply, 2 voices, and was last updated 3 years, 7 months ago by Albert Sandoval.

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December 1, 2017 at 2:25 am #55884

Ruchika
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Hi All,
I am looking for a Six Sigma Case Study on Productivity Improvement for IT Support services.

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December 1, 2017 at 7:59 am #202022

Albert Sandoval
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Hello @reshdev86

I believe these might help. That will be $10 for the 2 min Google search, please.

https://www.isixsigma.com/methodology/dmaic-methodology/improving-the-productivity-of-a-service-team/

https://www.google.com/search?q=Six+Sigma+Case+Study+on+Productivity+Improvement+for+IT+Support+services&oq=Six+Sigma+Case+Study+on+Productivity+Improvement+for+IT+Support+services&aqs=chrome..69i57&sourceid=chrome&ie=UTF-8

http://www.emeraldinsight.com/doi/abs/10.1108/17410401011089454

http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752016000300389

http://asq.org/services/why-quality/case-studies.html

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