Productivity Improvement in IT Support

This topic contains 1 reply, has 2 voices, and was last updated by Albert Sandoval 6 months, 3 weeks ago.

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December 1, 2017 at 2:25 am #700521 Reply

Ruchika
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@rsehdev86
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Hi All,
I am looking for a Six Sigma Case Study on Productivity Improvement for IT Support services.
December 1, 2017 at 7:59 am #700525 Reply

Albert Sandoval
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@alsandoval5
Reputation - 38
Rank - Aluminum
Hello @reshdev86
I believe these might help. That will be $10 for the 2 min Google search, please.
https://www.isixsigma.com/methodology/dmaic-methodology/improving-the-productivity-of-a-service-team/
https://www.google.com/search?q=Six+Sigma+Case+Study+on+Productivity+Improvement+for+IT+Support+services&oq=Six+Sigma+Case+Study+on+Productivity+Improvement+for+IT+Support+services&aqs=chrome..69i57&sourceid=chrome&ie=UTF-8
http://www.emeraldinsight.com/doi/abs/10.1108/17410401011089454
http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752016000300389
http://asq.org/services/why-quality/case-studies.html
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