Productivity metric – Police

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    Hi All,
    I am looking for a list of performance metrics used for police.
    Tried searching on net but could not find anything useful.
    I am specifically looking for metrics which define producitivity. The policemen here work for more than 12 hours…sometimes even more…their duties are rotated…generally don’t get an off etc. etc.
    There may be situations where the cop has gone on rounds…how can we calculate productivity here? If he is supposed to go and question someone…what if that person is not available at the address and the cop ends up going twice or more?
    There are several such situations…so instead of re-inventing the wheel, it will be great if someone could help me with something existing.
    Pls suggest.
    Thanks – MM



    I guess we need to look at the purpose of the police – to upkeep the law and order.. hence in my opinion productivity of the police could be the number of files(cases)/filed booked/hour or day or week or something of that sort..



    That’s a good point. However, this metric and % of cases resolved is already there. But with a flip side – the cops discourage the booking of complaints…
    Apart from other reasons, this is also because of the fact that the force is understaffed. And these guys end up working more than they are supposed to, multi-tasking etc…
    Any other suggestions?



    Productivity is simply a ratio of what is generated from the process relative to its inputs.  Increasing productivity then would require one to increase the output of the process while holding the inputs constant, hold the outputs constant while decreasing the inputs, or increasing the outputs while decreasing the inputs. 
    So what is your input and output?  arrests/manhour?  reports/manhour? etc.  Define this and work from their.
    Also, beware productivity gains that result in no hard cost savings or increased throughput.  These can be captured under cost avoidance, but that is debatable as a financial metric.
    The key is to establish a direct link from the input (ie manhours) to some meaningful output (ie number of arrests, etc) and then work to move the ratio in a favorable direction.
    Just my 2 cents



    How do you define “Productive”?  It looks like you would have different definitions for different activies.
    Is “going on rounds” meant as a deterrent?  If that is the case then are crimes a defect?  Can you weigh something about the rounds (time, milage, ?) against reported crimes in the area?
    Questioning a suspect (I assume) is part of resolving a case.  Parameters around that could be elapsed time, measured time, other resources used.  Would there be SLAs per case, maybe different depending on type of case?
    Or as has been accused of around here – and probably many other areas – productivity is measured in dollars, by how much is brought in from traffic tickets.
    I have run across articles about cities using SS, but I don’t recall if that was just within City Hall processes or if that was extended to the safety forces as well.  Erie, PA comes to mind…
    DEFINE what productivity means … Then look for ways to Measure it.
    Good Luck!



    Intresting thoughts…and thanks for voicing them out.
    I think you are right, we should first understand what we mean by productivity. Also, we should look at identifying what we want to report out. Is it the effort required spent in an activity or the cases/reports resolved?
    I think effort spent in an activity is something that can yield results…though both the metrics mentioned above seem to show the same…though in a different manner…
    Hmmm….anymore thoughts that anyone has?
    Also, if the cop is made to work for more than 9 hours due to staff shortage, then how can we showcase this? There are studies available which state the ideal public to cop ratio…Shall we just go ahead and compare the ideal ratio with actual or there should be some other metric?



    I think you should also go with utilization in this case since u say police officers over work. you must be having work timings(standard) then from there you can calculate how many hours police officers work. Anything more than a specified % would mean they are over utilized/under staffed and u will have a case to hire more police officers.
    However thre is a challenge here how will u define utilization if police officer sits in police station would u call him utilized? perhaps why not if thats what he is expected to do
    Best metric/definition for productivity can be arrived from business objectives. What do you intend to improve that could be ur metric. Number of cases solved/hr/week? Number of tickets given/hr/week? $ collected/hr/week? Number of arrests made/hr/week? perhaps u can have 4 metrics in alignment with balanced scorecard if u have one? customer,financials,people,operations?

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