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Productivity Project

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  • #54360

    John
    Participant

    Hi,
    I am looking at driving a GB project to drive 15% productivity in a transactional process. The 10 member team does 40 different activities and we need to drive productivity within this group. I am unsure of the metric which we need to consider and how to go about this using the DMAIC framework. What should be the project CTQ and what data would i need to collect to run Normality, Stability & Process Capability etc on ?
    I considered using requests per day OR Time per transaction as a metric but need some direction.
    I do have the data on Utilization across the 40 sub activities and have taken the top 25 based on 90% Utilization as part of the project scope.
    Any direction to move this forward will help.

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    #195063

    Chris Seider
    Participant

    You may need to narrow your scope to improving the most time consuming transactions first. If you use transactions/person/hour as a primary metric (just a suggestion with no more info than you’ve given), then you will definitely want to pareto out time consumed by the 40 (err 25 it seems) activities to see what needs attention first.

    You should be having conversations with your champion who can give BEST advice on what his/her pain is and what metric would show a change in the pain level.

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    #195065

    John
    Participant

    Hi Chris,
    Thanks for responding …The Business goal is to get 15% productivity . I have pareto’ed the top 40 activities and narrowed down to the 25 that consume the most time. What would be the next step in doing the GB project ? What data do i use to do my Normality, Stability and Process Capability tests including my Gage R&R .. Additionally , what should be the project metric.
    Rgds.

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    #195066

    Chris Seider
    Participant

    @thmurphy

    I suspect you are in training so you want to use the tools desperately which is a good thing. Just follow the process and get your charter which should include your baseline for the metric(s) that you and your champion decide is best which is the bulk of the Define phase. Then after using your team to help gather data, you begin to use your tools in the Measure phase. First step is to do a SIPOC. Again, you have to solve one process at a time so further pareto down the 25 you’ve narrowed down and begin to process map the big processes that take the most time. Treat each process that you are improving as a mini project. However, before doing much cycle time analysis (graphical and process capability), be sure to do an MSA on your cycle time collection….even if it’s a data integrity check.

    This is a quick answer but good luck. Ask your trainer/mentor for help with more specifics.

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