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Project Ideas-Brokerage Biz Within Commercial Bank

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  • #24268

    Patrick
    Participant

    All:
    I am a Black Belt candidate within the brokerage business of a medium sized commercial bank.  I sit within the trading operations and reconcilation area. 
    While division management have expressed they are feeling “pain”, they are unable to translate into meaningful CTQ’s, and therefore Problem Statement and Business Case for a project.
    I’d like to go to them with a series of project ideas within Brokerage for us to debate and prioritize.  Can anyone help with a list of potential project ideas? 
    Thanks for your consideration.
     

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    #58201

    Theo
    Member

    Most of the opportunities is environments like banks have to do with reducing cycle time.  Is there something that passes through your area/department that is constantly frustrating people because it’s late or it takes too long especially the end customer?  Cycle time is usually easy to measure and the data is continuous which is a help when starting off.

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    #58205

    Theo
    Member

    P –
     It’s likely that you guys have a high % of poor customer data – most FS providers do. Suggest one good project is to pull master view of customer from enterprise as a service to consuming applications – revenue producing, credit…  Gain a wholistic view of customer relationship as a service, and share with other enterprise apps that need to consume the master record. 

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    #58208

    Farhad Antia
    Participant

    Hi Patrick
    1. Identify customers of your department (Ugh how I hate that word) err…work team (Internal and External)
    2. Gather VOC from them on the issues they face in their day to day work. (Assess impact of these on Business & Employees)
    3. Prioritise and select from within these areas for your Project. Take your colleagues help, in a Brainstorming session. That will also help to get their commitment to the improvement that U seek to accomplish.
    4. Let the proj select the team. 
    Lastly: If its the first proj, It must be demonstratebly a success, so dont take a very large or very small proj. Take one that will make peoples lives easier, or impact the business. That will get you the most credibility to tackle other projects.
    All the best.

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    #58209

    Christian
    Participant

    Two ideas: STP for order / processing reconciliation, Vendor cost controls

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    #58210

    Patrick
    Participant

    Thank you all!!

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    #58211

    Mendoza
    Member

    In my opinion you should start to take a look in the metrics of the bussiness.  All the project selection regardless the nature of the process or industry that is being improved starts in the metrics of the performance of the bussiness, it will help to understand where the opportunities and make a plan and prioritize  .

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