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project opportunity

Six Sigma – iSixSigma Forums Old Forums Finance project opportunity

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  • #24730

    R.K
    Participant

    Hi,
    I am in the quality team with a business service company. We provide Finance & accounts services to overseas clients.
    Can anyone suggest a good metric in banking, treasury & cash management which can be used as a Black belt project opportunity ?
    key criteria for the project opportunity is that it should have a financial impact to the client.
    regards
     
     

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    #59259

    Mike Carnell
    Participant

    R.K.,
    This is just a suggestion but rather than ask a bunch of people you don’t know why don’t you ask your customer what you are doing that is pis_ing them off? I am going out on a limb here but there will probably be a strong positive correlation between money and their level of pisstivity.
    Just my opinion.

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    #59267

    Adam Bowden
    Participant

    “level of pisstivity” – nice new description of the “voice of the
    customer :^)

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    #59280

    K Suri Babu
    Participant

    RK,
    I agree with Mike opinion. Rather than asking a new forum you can ask your customer that what they are expecting exactly and How they wanted to see their work.
    Based on that you can prepare your Metrics for all the processes.
    As per my understanding most of the clients requires that thier work is highly accurate and timley presented. So, Here TAT and Accuracy are the most preffered metrics.
    Suri

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Viewing 4 posts - 1 through 4 (of 4 total)

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