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project(taguchi techniques in service industry)

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  • #26988

    vishwajit mishra
    Member

    sir
    iam a final yr. industrial engg. student. iam in urgent need of ‘how to appply taguchi techniques in service industry?’. sir so please help me and reply soon.

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    #65618

    Jim Parnella
    Participant

    You are asking for an awful lot. You don’t expect anyone to spend hours and hours on your behalf do you? Anyway, here are some ideas.

    Do an internet search for Taguchi on one of the internet search engines (e.g. http://www.Yahoo.com), or better yet visit the library. Here are two books to get you started:
    1. A primer on the Taguchi Method by Ranjit Roy
    2. Taguchi Techniques for Quality Engineering

    I hope this helps you.

    Jim

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    #65620

    Jim Parnella
    Participant

    Whoops, you wanted Taguchi examples from the SERVICE indistry. That’s a little different. They are harder to find than in manufacturing, but there are a few applications out there.

    The best ones are probably marketing surveys where the surveyors use an “L12” design matrix to analyze the responses of the survey group. For example, a marketing researcher might interview a group of potential customers and have them rate various features on new automobiles on a scale of 1 to 10. the data will be placed into an L12 matrix for statistical analysis, such that the manufacturer would disover what features the consumer is most interested in. You might try an internet search on this phrase:
    Taguchi Survey L12. Good Luck.

    Jim

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