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QA Template and Guidelines Back Office [Non-Voice]

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This topic contains 5 replies, has 3 voices, and was last updated by  Mike Carnell 4 months, 1 week ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #54548

    Alex
    Participant

    Post Quality Assurance Guidelines and Processess for Back Office or Non-Voice

    #196041

    Alex
    Participant

    Hi I’m a BPO Supervisor for a Back Office[Non Voice ] Campaign. It would be a great help if you can provide me with a template that I can follow and use, with your permission of course.

    #196045

    Michael Küsters
    Participant

    Hi Alex,

    just for clarification purposes: What process are we talking about?

    Are you looking for a pre-introduction QA process that is intended to verify the operability of a target business process currently in design?

    Or are you looking for a post-introduction QC process that is intended to verify the effectiveness of a target business process currently in operation?

    From the way the question is phrased, I suspect the latter. Could you clarify?

    #196049

    Alex
    Participant

    Thank you for your immediate response on the matter. It would be a pre-introduction QA process. The campaign is a back office/non-voice process that caters to a data entry operations. It would greatly help me if you could provide all the tools and materials needed. Once again, thanks much!

    #202915

    Alvin

    Hi, i am Performance Monitoring Lead from BPO industry. We cater health care insurances. Can you provide me some samples of post quality control to measure effectiveness of our current operation?

    #202919

    Mike Carnell
    Participant

    @pbt2014 You don’t need a template. You need to put some effort into this and think about what you need to accomplish and then develop a plan to get there (more thinking). If this is just following a template then they can hire a cocker spaniel to do your job.

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